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LSW

LSW

The Library Society of the World, where the members are handsome, top MLSs, and outfitted in fine woolen suits.
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John Dupuis
I just got Boing Boinged: http://boingboing.net/2013...
woot! congrats! - Sir Shuping is just sir
good job, sir - Meg V. Meg
Congratulations! - Betsy #TeamMonique
I know someone who going BoingBoinged. I feel faint... - barbara fister
I feel a little faint too. BB sure brings the traffic. - John Dupuis
Excellent - Hedgehog
kendrak
So I've finally gotten around to trying out Google Reader alternatives, and I'm digging The Old Reader pretty well but it doesn't look like I can combine feeds to make a new feed to export. I don't think Feedly does that either. Do any other readers do this one very nice thing?
Worth it to use Yahoo Pipes for this, or no. - Meg V. Meg
Yahoo pipes still exists??? - LibrarianOnTheLoose
will they take it away? i always suck at yahoo pipes. :( - kendrak
This is the only thing I ever figured out how to do with it. - Meg V. Meg
Here's a video I made showing how to use Yahoo! Pipes to combine feeds. http://www.youtube.com/watch... - Stephen le Francoeur
Thanks Stephen! (It was seriously easy peasy in GReader. Do not want to remake my monster feeds, alas...) - kendrak
OMG YOU GUYS COMMAFEED DOES IT i think. http://www.commafeed.com/ - kendrak
Can't see a way to do it with newsblur - Blake
I hope Yahoo Pipes doesn't go away. It's the only way I could scrape up an RSS feed for our library news; do not ask about our Content "Management" System. - Deborah Fitchett
Wow...I think I love commafeed - Hedgehog
OMG, commafeed just imported all my feeds in about a minute and kept them in their beautiful beautiful folders. And my keyboard shortcuts work as expected. Refresh rate is a tiny bit slow but really not terrible. I'm so in love, I'm tempted to donate on the spot. (I'll give it a week first though, I think.) - Deborah Fitchett
Sigh. Signed up, but I'd not thought about the fact that I've been using Feedly for a while now...so it's gone nuts trying to import and refresh all (more than 9,000) posts since the last time I used Greader. I just disconnected it. My own damn fault. Maybe a good alternative. (Never got to where I could see any controls, however: just odd random symbols on buttons.) - Walt Crawford
can you share a single blog post entry via email in commafeed? you can't do that in old reader and it makes me sad. - Marie
Yeah, kinda, it's not as nice and easy as it is in Reader, but there's an email thingy that does a popup. - Blake
maʀtha
Academic publishing: Free-for-all | The Economist - http://www.economist.com/news...
"According to Nature, the cost per published paper is $40,000. If Nature is to stay in business in anything like its current form, someone will have to pay that." - maʀtha from Bookmarklet
$40,000??? - maʀtha
covers the executive salaries, they be expensive - Sir Shuping is just sir
Thinkin maybe they shouldn't stay in business in their current form. - Heather Piwowar from iPhone
SMASH - jambina
that's what happens when one has shareholders - DJF from Android
As usual, I'd bet that's "revenue per published paper," and if Nature is like Science, a whole whale of a lot of what's published isn't refereed papers at all. And if Nature was to give away tens of thousands of glossy print copies of each issue, it probably would have to charge $40K per paper. So don't do that... - Walt Crawford
Steele Lawman
With the Assessment Committee, reading departmental assessment reports. And, like, assessing them. Who assesses the assessors' assessors?
As Catherine likes to say, it's turtles all the way down. - Steele Lawman
The Oversight Committee, I assume. - Meg V. Meg
C came back from some AAC&U thing all in a tizzy because one of the regional accreditors (Western States) has a thing where your college has to assess its assessment plan. I think that rates an omgwtfbbq, wouldn't you say? - Catherine Pellegrino
I believe the Committee on Committees appoints someone from the Department of Redundancy Department to oversee such assessments. - laura x
Ah, is that the new name for the Ministry of General Interference? I thought they outsourced it to Pearson. - barbara fister
*snort* - maʀtha
You know, I gotta admit, I think assessing the assessment plan is the right number of turtles, at least here. At our college, it's very difficult to get ONE plan for anything. What we have is more of a call from the dean's office to the individual academic departments to assess student learning as she is done in their own departments--setting goals, learning outcomes, coming up with... more... - Steele Lawman
My brain refuses to even read this thread. - Deborah Fitchett
We just went through our accreditation visit. I chaired the assessment of assessment committee last time around and we squeaked by. This time, they were less zealous about the "we're going to assess whether you have a sufficiently developed culture of assessment" thing. - barbara fister
Ah, see, we *didn't* squeak by last time. - Steele Lawman
Walt Crawford
Oh good. Based on his most recent comment on a SK post (where Rick A., as usual, misrepresents OA publishing), Harnad's now comfortable slamming gold OA journals as part of his "all OA should be green OA" tactics. Hell, maybe he should be writing for SK, since he seems to be an Elsevier fan.
[I will not under any circumstances link to an SK post, but it's probably not hard to find--it involves OMICS/Beall, a situation where I'm increasingly shouting "A curse on both your houses!"] - Walt Crawford
I wonder what the average number of lunatics attracted to any one movement is? I was thinking "we have a lot" but it's really just that ours are so damn busy all the time. - barbara fister
The average number of lunatics attracted to any one movement is 42, but the median is much higher. Add in those who have good monetary reasons to undercut the movement at every turn, and you're in the zillions (or hundreds). - Walt Crawford
I sometimes wish someone would give Jeffrey Zeal and Stevan Blowhard actual jobs that kept them busy and off the boards. - barbara fister
That is quite the train wreck in the comments. - Yo Joe. No, go slow.
We should all aspire to be a lunatic in a movement. Pick a movement, be a lunatic. - John Dupuis
Existing lunatics be hogging all the movements #retirementmyth - Meg V. Meg
<3 Meg V. Meg - jambina
maʀtha
I just wrangled with the ALA conference planner for the first time. So overwhelming, too many things
Shall I schedule a half dozen meetings for you? Then you just get to squeeze in one or two things :) - Hedgehog
:) you're a pal - maʀtha
I can help you out there. LearnRT events are all you need to attend. QED. - ♫410 I Coach 'em Up♫
And LearnRT is partnering with LITA for five programs, so we'll need you at those as well - Hedgehog
There are at least four things I want to attend in most of the major timeslots. Problematic. - Jenica
Council makes it even more fun :) There are at least four things I want to attend that take place during every Council meeting. - ~Courtney F
not helping :) - maʀtha
lris
Apparently in British English, the term is racialism, not racism? So that might change the way I search when there's no controlled vocabulary...
This is an interesting issue that honestly had never occurred to me before. - barbara fister
Sir Shuping is just sir
anyone done an external assessment of ILL before, like how your patrons feel about it? I'm looking for some examples of questions to ask, ways to conduct the assessment, etc.
*afternoon bump* - Sir Shuping is just sir
What do you hope to learn? Are there specific things that are possible to change or new services you need feedback on, or what? - Rachel Walden
I'm hoping to find out what we need to do to improve services and how we communicate with our patrons. we haven't done any type of feedback in over 15 years, so its time I think. I'm thinking that might lead to ideas of new services that we can/need to offer - Sir Shuping is just sir
Hmm, bumping for more ideas on how to go about it, if folks have suggestions for Sir. - Rachel Walden
I haven't done such a thing. But I'd be trying to find out which usergroups had heard about it, what they understand its purpose to be; if you charge then is that a barrier to them; what delivery method(s) do they want; are there issues of timeliness? format? image quality? others? - Deborah Fitchett
thanks Deborah, that helps! anyone else have suggestions? - Sir Shuping is just sir
You've probably already done this, but there's always LISTA/Library Literature/Emerald. Looks like there are at least a couple of articles about people who've run them. Ex: "Interlibrary Loan Satisfaction Survey at the University of Evansville." If they haven't included actual questions, you could always email the author. - Jaclyn aka spamgirl
I haven't looked at Emerald yet (I always forget about them) but I'll take a look thanks! - Sir Shuping is just sir
Zamms
I am beginning to see the appeal of being a total technology luddite.
too bad you're going to miss my awesome presentation about why you're wrong at SLA. - kendrak
Does it cover SharePoint and Primo? - Zamms
no, but it easily could? (i am struggling for examples of things people freak out about.) - kendrak
RepoRat
Sarah Thomas of University of Oxford Appointed Vice President for the Harvard Library | LJ INFOdocket - http://www.infodocket.com/2013...
They found somebody to take this job. - RepoRat from Bookmarklet
Imagine the salary. - Marie
so much prestige! - kendrak
P.S. I want to be on a list of alien librarians charting new paths through cyberspace. - Marie
So we're in agreement that this "person" is likely a reptilian? - Meg V. Meg
I... may have misinterpreted Marie's last comment. - Meg V. Meg
Sarah's an old acquaintance (she was at RLG some decades back). I wish her luck. - Walt Crawford
John: Thread Killer
For people going to ALA, where are you staying?
Hilton - maʀtha
Home (not helpful, I know) :) I have to drive down Sat and Sun - Hedgehog from Android
LOL, Hedge! - Uli - Sent to Coventry
Used Air BnB to get a place. eta: Staying in somewhere in Printers Row. - Running Slow
crowne plaza? I think? I remember it's #4 on he map - ellbeecee
I've booked a room at the Hilton (which I typed Jilton initially) - John: Thread Killer
Hilton, I think - ~Courtney F
I'm still waiting to hear if I can go on Friday. There's a program I'm very interested in. If I go, Ill be taking the train in. - Betsy #TeamMonique from FFHound(roid)!
across from the art institute. congress plaza @ grant park. - Marianne
Chinatown Inn (some specific name, but I forget) about 5 blocks west of McC Ctr - awd
Daytrippin' via the South Shore Line. - Catherine Pellegrino
the burnham on 1 w washington. need a roommate, btw... - henry
hey, we get to meet henry! - maʀtha
Also staying at the Hilton. - Laura Krier
In spirit, at the Hilton (despite a $20 incident last time around). In flesh, not going. - Walt Crawford
aarontay
What are some of your favourite blogs on information literacy?
...depends on what you mean by "information literacy." :) Years ago I subscribed to a bunch of blogs that were specifically about IL (e.g., http://txstateinfolit.blogspot.com/, http://www.information-literacy.net/, http://infolitlib20.blogspot.com/) but quickly found that they didn't really address issues that I found useful in my own instruction practice. The blogs that I've found the... more... - Catherine Pellegrino
Thanks, I am indeed looking for blogs similar to http://pegasuslibrarian.com/ - aarontay
Catherine has great ideas on her own blog, too! http://www.spurioustuples.net/ - Megan loves summer
aw, shucks - thanks, Megan! Yeah, I doubt you're going to find many more like Iris' blog. She's a one-of-a-kind. :) - Catherine Pellegrino
Char Booth - infomational.wordpress.com - jambina
I've tagged few in my commonplace book: http://stephenfrancoeur.tumblr.com/tagged... - Stephen le Francoeur
Rachel Walden
U.S. government jobs that are only open for very short time periods - do you assume there's an internal candidate already picked out, or what?
probably a safe bet. that, or the budget for it suddenly got sequestered. - RepoRat
No, that seems to be status quo. Almost all of the federal jobs I've seen have had a really short window. - Hedgehog
Megan loves summer
*Sigh* It was one of those Mondays where I forgot my pants at home.
(Biked to work...then realized that I missed some key elements in my change-of-clothes packing) - Megan loves summer
Just explain that it's your interpretation of business casual. - lris
I'd think they'd understand that in Australia. - Steele Lawman
topless: legal. bottomless: not so much - DJF from Android
Hmmm, I'm not sure how legal 'topless' would be when I'm teaching my Equity Law workshops...even in Australia - Megan loves summer
Eep! That has happened to me, no fun! Had to buy a dress at the hospital gift shop one day! - Rachel Walden
Meg V. Meg
Lisa Hinchliffe
If I was asked to co-chair the Invited Papers track at ACRL 2015 and was asked for recommendations of who might be a good other co-chair, who should I suggest from your perspective? I'm thinking someone working in metadata, digital publishing, etc. to bring a perspective different than mine.
Amy Buckland. AKA Jambina. - ♫410 I Coach 'em Up♫
Seconding Amy or if she's busy, somebody from CDL - Hedgehog
Melanie Schlosser from Ohio State would be great - Sarah
From my neck of the woods, Andrea Kosavic or Nick Ruest. - John Dupuis
Thanks! Additional names still welcome ... (these aree great ... Just want to give the decisionamkers options) - Lisa Hinchliffe
~Courtney F
Dear Vendors, Giving me the hard sell and telling me that we must not be using it right when I would like to cancel a subscription to your product does not endear you to me for future sales. No love, ~C
Wall of Shame for them! - awd
duuuuude, not cool. - Marie
laura x
I just received a confirmation form for a state library association conference at which, apparently, I agreed to talk about Older Teen and YA Programming.
make sure you really committed to it or if they just "put you in" - ♫410 I Coach 'em Up♫
a) I did not apply to present at this conference at all. b) I have not done YA programming in 7 years. I just think it's hilarious. - laura x
laura x
EarlyWord: The Publisher | Librarian Connection » Blog Archive TERRIBLE, HORRIBLE...VERY BAD...Movie » EarlyWord: The Publisher | Librarian Connection - http://www.earlyword.com/2013...
EarlyWord: The Publisher | Librarian Connection » Blog Archive TERRIBLE, HORRIBLE...VERY BAD...Movie » EarlyWord: The Publisher | Librarian Connection
"Disney’s live-action movie based on Judith Viorst’s 1972 hit children’s Alexander And The Terrible, Horrible, No Good, Very Bad Day (Atheneum) is making baby steps closer to the screen. Lisa Cholodenko (The Kids Are All Right) is directing, Steve Carrell is set to star as Alexander’s father, and The Hollywood Reporter writes that Jennifer Garner is in talks to join the cast as the mother." - laura x from Bookmarklet
Just, no. - laura x
I mean, there's no way they're going to have Jennifer Garner wearing a schlumpy ponytail on screen right? - laura x
So, I've only seen Laurel Canyon, but Cholodenko is possibly an interesting choice? - Amandadon't
But....the dad doesn't actually DO anything in the book! - Catherine Pellegrino
Love. That. Book. LOVE IT. - Soup in a TARDIS
I cherish the crap out of this book. I'm not sure I'm OK with a film on it. There is a children's theatre stage musical version of it that is fantastic but I think that's about as whimsical as I'm willing to get. - Hookuh Tinypants
I guess I feel about this the same way I feel about the live-action Grinch movie from a few years back: it's an abomination, but as long as I don't have to go see it or take my kid to it, I don't much care. - Catherine Pellegrino
Well, yes. That's about how I feel. But then I feel that way about SO MANY THINGS. - laura x
(I quite liked the Grinch movie. But a) I never particularly cherished the book, and b) I had to watch the movie umpteen times to teach it to several ESOL classes, which is a situation where you just have to like the thing anyway out of pure self-defence.) - Deborah Fitchett
(This said: Anyone but Jim Carrey.) - Deborah Fitchett
or Mike Myers. - Hieronymous Thalidomide
lris
Apparently TEDx wants to see other people, but we can still be friends.
So you've got a TEDx ex now. - Stephen le Francoeur
TEDx's loss. - MoTO #TeamMonique
^^^ this. - Catherine Pellegrino
Start up xTEDx. I'm sure no trademark infringement lawsuit will happen. - Yo Joe. No, go slow.
Then I could give a TED talk on being sued by TED! - lris
insTEDx - Meg V. Meg
^^^ winning - Julian
We are uniTEDx to support you, no matter what you decide to do. - Yo Joe. No, go slow.
yTEDy? - Steele Lawman
lol - Meg V. Meg from Android
lris
Staffing the reference desk and doing stats homework. I feel just like a student worker!
Eric Hellman
If you want Walt Crawford to unglue his book "The Big Deal and the Damage Done" you can wish for it at https://unglue.it/work/120545/ just don't expect him to change into an extrovert over night.
Hi there Eric. You sure know how to enter an online community! - lris
Well, I know half the people here already. - Eric Hellman
So this would unglue the book, but not Walt himself? - Steele Lawman
we can't unglue Walt because there's no ISBN for him and OCLC won't catalog him. - Eric Hellman
At one point my library was seriously considering cataloging the liaisons so that we'd end up appearing when people searched for our topics of expertise. If we did that, could I be unglued? - lris
no time to read all the instructions - do i have to pledge an amount or is wishlisting it enough? - Christina Pikas
wishlisting is enough - Eric Hellman
Unhinged? - Steele Lawman
Iris, if the liaisons get their own Worldcat records, then maybe. We could start "unbalance.it". - Eric Hellman
It might be easier to come unglued all by myself... - lris
and now I'm thinking of a Guess Who pastiche - DJF from Android
I'm on Van Halen's "Unchained" myself. - Steele Lawman
Joe, I love that video. And David Lee Roth is the hotness. - Steele Lawman
There are some threads I'd just as soon stay out of. - Walt Crawford
Okay, I have wished! My son is very good at ungluing things, but I suspect he's a little too young to have an account. - laura x
Walt, if I were you, I would stay out of David Lee Roth's threads. - Yo Joe. No, go slow.
I would note one thing: Buying the book may have more of an effect than wishing for it. At $9.95 (and you *own* the PDF--no DRM, free to lend it, free to resell it), it's not a massive commitment. - Walt Crawford
Tied for #45 on the most-wished list with "Watchmen" and Tufte's "Display of Quantitative Information". https://unglue.it/lists... - Eric Hellman
Can't we declare Walt a National Treasure and get him archived and cataloged that way? - Cameron Neylon
As the person who originally raised this issue,I am glad to see interest, and if Walt decide to go for it I'll put down more money to unglue it. But I think I'll just say that here. - barbara fister
Cameron: No. I'm no treasure, national or local (I'm mostly a grumpy but curious old twice-fired has-been), and National Treasure doesn't carry funding. - Walt Crawford
[The "but curious" is, of course, what leads to the public library non-closure study, the academic library "circ is falling everywhere" study, Give Us a Dollar...and The Big Deal and the Damage Done. Curiosity combined with reasonable writing and adequate numeracy is a terrible, terrible thing.] - Walt Crawford
Looking at this again...Cameron, thanks very much for saying that. I'm feeling a little grumpy and not at all like a treasure. It happens. - Walt Crawford
No problem. I think we all feel a bit grumpy and unappreciated sometimes...sometimes justified, sometimes not, but always human. - Cameron Neylon
aarontay
Looking at the latest Cites & Insights and feeling odd to see myself quoted.
Get used to it. You make some great observations in librarianship. - Yo Joe. No, go slow.
barbara fister
I'm setting up a summer project and it suddenly occurred to me - maybe someone already did this. I want to compile lists of big-name journals in disciplines we teach and what the OA policy is for each (preprint, postprint, PDF, noway nowhow, unknown). Has anyone already compiled this?
I got this idea from a presenter at the Michigan Library Association academic libraries conference. Helps show faculty that yes, you can. Except when you can't. - barbara fister
I did a short list of (gold) OA vs subscription journals for Chemistry once. I think I grabbed the top x by impact factor from SciMago, then looked each one up in DOAJ - was basically to show that there are a bunch of high impact OA places to publish in. The obvious flaw to the approach was that it wasn't very balanced in terms of subdisciplines. Plus it was manual so doing it for lots of disciplines would be a nuisance. - Deborah Fitchett
I may have students work on this over the summer. If it's not already out there, I'd be happy to share it when it's compiled. - barbara fister
You could use SHERPA/RoMEO for the OA info. - Jaclyn aka spamgirl
Amy and I are working on one for Library Science :) - Hedgehog from Android
This would be amazing. - Meg V. Meg
I suspect you could repurpose the Google Scripts used to automate the Sherpa ROMEO queries described here http://journal.code4lib.org/article... if you started out with a spreadsheet listing ISSNs. - Heather
One for LIS would have made the task of selecting a home for the article I just submitted SO MUCH EASIER. - Catherine Pellegrino
Meg V. Meg
The Last of the Great Chained Libraries http://medievalfragments.wordpress.com/2013...
"On a beautiful sunny day last week, the Turning Over a New Leaf project team decided to take a day off from the office to visit a spectacular chained library in the small town of Zutphen (located in the eastern part of the Netherlands). Built in 1564 as part of the church of St Walburga, it is one of only five chained libraries in the world that survive ‘intact’—that is, complete with the original books, chains, rods, and furniture." via http://www.metafilter.com/128209... - Meg V. Meg
"What I find so interesting about the chained library is the rather fascinating dichotomy between the idea of ‘locking the books down’ in order to create a free, open, and shared space for an entire community to engage in reading. Despite the slight air of ‘mistrust’ (in a perfect book utopia, chains would not be needed), there is still a strong sense of community that underlines the... more... - Steele Lawman
laura x
Steele Lawman made me a cover for my book. (It may be tweaked a bit more.)
Night Sweats Cover.png
Fabu author photo!! - Katie
I love this so much. When Steve first showed me I was all THE COUCH!! IT IS THE COUCH!!! - Marianne
It IS the couch. :) Katie, you can thank PhotoBooth for the author photo. - laura x from BuddyFeed
I can't wait to read this! Well done, laura! - Lisa | #TeamMonique
Professional cover designs are one thing that traditional publishing has over self-publishing. Except when you can get a design that professional (that *is* a compliment) in a self-published book. Congratulations! - Walt Crawford
LOVE - jambina
Just fantastic. - Catherine Pellegrino
Everything looks wonderful! - Katy S
OMG! Where can I buy it! - Headless Gnad Kicker
oh wow, wow, wow. - Marie
Nowhere yet. But several places in the near future. - laura x from BuddyFeed
I keep seeing this and loving it again. - lris
... Imma add this cover to the miscellanea I'm collecting in case I ever get to teach a basic design course. - RepoRat
I love the couch! - maʀtha
For those curious about the couch: http://newrambler.net/ramblin... - laura x
Walt, I am touched by your compliment, after I have been a jerk to you too often. Thank you. That said, Laura supplied the photo of the couch, I chose a classic typeface and sampled colors from the photograph. So I'm happy with how it turned out, but it's more a matter of listening to what the author wanted. - Steele Lawman
OMG You mean Steele Lawman is actually Steve Lawson! I take it all.... Nah. A good book cover, especially a good uncluttered one, is great and not always easy to do. This one's good in a number of subtle ways. I try to respect those who have talents I lack, and really good cover design is one of those. - Walt Crawford
Good thing I can read. No one tells me anything! Here I was admiring the cover, never knowing the source of it! Wow. - Mama Lawson
Heh - maʀtha
Hedgehog
Double Agent Fister got a hero call out in the comments of a recent Bloggess post. http://thebloggess.com/2013... See Comment 30
"she is the shiznit." - Yo Joe. No, go slow.
<3 - RepoRat
I may put shiznit on my CV as job title while trying to overcome Midwestern sinking-through-the-earth feeling. - barbara fister from iPhone
Tell them this is your website? http://bit.ly/14yjzAu translated through gizoogle. - Yo Joe. No, go slow.
I detoured tha fuck into darkness. Sheeeee-it. - barbara fister
*laughing* - RepoRat
"Curiositizzle." *dead* - LB: #TeamMonique from Android
"'Fista be a masta of plottin n' pacin . . . first-rate.' Steve Weinberg, Da Star Tribune." - Yo Joe. No, go slow.
Yo Joe. No, go slow.
Cameron Neylon
Q for the hive brain: I have a recollection of a journal that was OA, was purchased and taken closed. The content remained available via PMC but was not linked from the publisher site which now appeared as a subscription journal...anyone point me in that direction?
It wasn't the one that I had in mind but its a nice example. I'm recalling a UK blog post, might have been Oxford University Press - Cameron Neylon
I think there was a math one? Went from oa to like Oxford or something? - Christina Pikas from iPhone
Not the subject you are looking for, but I am pretty sure that Folklorica used to be free since it was listed in a "Free Online Journals" database, and now it charges subscriptions, https://ojsprdap.vm.ku.edu/index... (Folklorica, Journal of the Slavic and East European Folkore Association. ISSN 1920-0242.) - Yo Joe. No, go slow.
The one I was thinking of was presumably biomedical because the content is/was in PMC but keep the examples coming! The more the merrier. These examples are to point out why the publisher position that "PMC is duplication of effort" is not true. - Cameron Neylon
BePress journals are not biomedical, but were sold and closed. (Although I guess they were sort of quasi-OA?) - Jaclyn aka spamgirl
Years ago I published a piece in SIMILE - at the time out of U of Toronto Press and OA - and it migrated to a US university and suddenly was no longer open. And now, apparently, has ceased. Gee, why would that happen? - barbara fister
Hedgehog
Emailed Ebsco with a "my faculty is trying to do x with Dynamed question" Answer " Please ask him to contact the librarian and get the email address from UIC." Umm...dude, I AM the librarian, care to try again?
That's some customer service right there. - Andy
If I've learned one thing from my dozens of EBSCO support interactions in the last year, it's that phone goes better than email. - JffKrlsn from Android
I've always had good luck sending problems to the sales rep rather than some help form. Those people over at EBSCO really hop to it when some shit comes to them from the sales rep. - LibrarianOnTheLoose
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