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Rochelle *boom* Hartman
That feeling of relief and guilt you have when you see a coworker with a particular special patron because you know it won't be you today? Yeah, that.
oh yeah, I know that feeling. - Stephan!e•CogSc!L!brar!an
I used to feel bad, but I have come to terms with the fact that there are ways I cannot help people. Being there always with every single answer as well as time to chit-chat and give them a ton of personal attention is one of those things I can't do every time. - Andy
At my first-ever circ job, there was a women who, whenever she'd walk through the doors, my coworkers would immediately find something that urgently needed their attention elsewhere. The day I finally pulled this trick on another coworker, I felt like I'd ARRIVED. - Catherine Pellegrino
Anyone else have protocol to bring an 'urgent phone message' to a coworker when you notice they've been captured by That Particularly Special Patron? - Deborah Fitchett
We have a patron whose current interest we all share among each other so we can say "Yes, and I know X librarian showed you our resources on that yesterday...is there something else you need help with" to prevent said patron making 3 of us repeat the same searches. - Hedgehog
Ro is describing Library Schadenfreude. And yes, Deborah, we have certain patrons who, if they arrive at shift change (which they always do), require that whoever was leaving stick around "just in case". This has caused no end of bladder issues, among other things, so this patron is Not Loved. - Louise "Weezy" Alcorn
or we would phone the extension closest to the colleague (who would answer). It was actually quite funny when one particular patron would come in, staff would scatter - office doors would be closed and whoever was the slowest off the mark, or was officially on duty was "It" Luckily the patron seems to have graduated! - Ingrid Thomson