In which I argue that entitled patrons are usually struggling with a lack of (perceived) power. - Marianne from Bookmarklet

it's a bit awkwardly written, but i'm bumping this because i'm too tired to reframe my thoughts on the whole entitlement/empowerment ballet and i did an ok job last time. - Marianne

Yes, absolutely! We see this dynamic all the time in the public library (and, well, in life). - Melissa M

Looking back, this one sentence: "What if most of the people who seem to think that they deserve the world on a plate are bluffing?" - that's the thing I have to work to remember, and seem to do better at than I used to, most days. - Marianne