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RT @Beatbullying: #BEATBULLYING is trending worldwide! Please RT and stand up and be counted!
polymath22 liked this
Avoid a siloed approach to #customerexperience -> http://www.informationweek.co.uk/softwar... 5 Steps To Superior Customer Experience
The Contact Centre is still king, but... http://pinterest.com/pin...
An interesting idea of creating an internal customer service agency within your business http://www.mycustomer.com/blogs...
The Ideal Online Experience http://pinterest.com/pin...
The Ideal Online Experience: What it Takes for Consumers to Click, Not Abandon http://www.liveperson.com/connect...
The 10 McFunniest Reactions to Burger King Twitter Hack http://mashable.com/2013... <- very funny
The business case for online reviews -> http://www.customerthink.com/blog...
Influence and social media - 7% would check a message during an intimate moment! http://pinterest.com/pin...
Using Interaction Analytics To Understand Omni Channel Customer Behaviour http://www.customerthink.com/blog...
Infographic: The time of day detemines what device a person uses http://pinterest.com/pin...
Educating the seniors, including a practical excercise. Great. http://www.brandrepublic.com/news...
A Remote Control For The World http://www.mycustomer.com/blogs... <- taking digital experiences to the next level
Poor customer insight brings competitive myopia for insurance firms http://www.mycustomer.com/topic...
Pro-active customer contact and self-service thoughts http://www.mycustomer.com
Almost managed a whole weekend without the t'internet
Call Center Satisfaction Index finds Web self-service and email dominate the non-phone mix of contact channels,http://www.destinationcrm.com/Article...
LEGO Happy Holiplay http://www.adverblog.com/2013... <- Brilliant
Marketing Your Amazing Customer Service Experiences http://www.customerthink.com/blog... <- Some good ideas on sharing success stories
An interesting cloud product from BT, integrating social into the contact centre environment http://www.mycustomer.com/topic...
How Insurance Companies are getting engagement using Social Media http://pinterest.com/pin...
The future of customer experience http://pinterest.com/pin...
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