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Mattias Kindell
Seth's Blog: Help your customers avoid taking responsibility - http://sethgodin.typepad.com/seths_b...
November 5
from delicious
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Even better, figure out how to teach your customers to enjoy taking responsibility. It's the long term solution that builds a healthy relationship between customer and vendor... you coach them on good choices and they embrace what happens after they make them.
- Mattias Kindell