Yep. Social Fresh is going on in Charlotte. Twitter likes to crash whenever social media enthusiasts are gathered together in person.
- trey pennington
This fits into Scoble's prediction that people are going back to blogs because they are tired of twitter going down, not owning their own data, etc, etc
- Andy A.
"LinkedIn Events is temporarily unavailable" so my guess is Monday afternoon code rolls for the social web world (only mildly joking)
- Jay Cuthrell
my 'bots started collecting search results again - guess she's (Twitter') back up
- Robert J Taylor
Andy A. I got a DM from our local press on Friday admonishing me to not add any comments to my RT of their news. "KING5Seattle If you retweet us, could you do it directly? Please do not add extra words thank you."
- Sherry Reynolds
no Scoble name allowed! or else this thread will be buried under spam and flood the same way as the Scoble's was ))
- massagin
It was just a mandatory govt sponsored potty break.. Too many people are addicted to twitter and getting kidney stones and we need to cut down on the growth of our health care spending.
- Sherry Reynolds
The ProcessOne XMPP gateway is still down.
- Tyson Key
A fail without the whale just seems wrong. Doesn't Twitter love us enough anymore to amuse us?
- Jennifer
LOL - yep, you can count on the ol' fail whale... dang!
- Susan Beebe
His short films ..Thriller and Ghosts were both EPIC!
- John Blanton
from twhirl
lol short films... the birth of the high budget music video we owe to those white gloves. Also reckon he lost it in the end, but loved him as a kid
- Andy Hadfield
I shouldn't be, but I'm surprised at how many people feel this is an opportunity to tell jokes. Yeah, I understand about the controversy surrounding the later years, but MJ is a legacy. He's created something in entertainment that will never be duplicated or rivaled. He deserves to be remembered for that.
- Fleagle
The ultimate story of "Too much, too young"; whatever the truth of his story, an incredible talent. Hopefully he has found peace.
- Jim Gablick
World's biggest IPO's happening on the exchanges of São Paulo and Hong Kong, not Wall Street http://online.wsj.com/article... What hath SarBox wrought?
She wants to know, for instance, how many of her friends on Twitter live in San Francisco. I'd love to know that, and how many of them use Google Chrome, for instance.
- Robert Scoble
exactly.. I would love to be able to group friends and followers by their location.. This can do much on getting relevant group conversation.. Tweetdeck has a grouping feature but Twitter certainly can do more... eg. I like to be able search certain keyword within a group just because a word can have multi interpretation depend on where you live and what language you use..
- Pico Seno
Perhaps your friend just found a niche worth filling. I don't know of any good Twitter apps with decent address books.
- Kawika Holbrook
nearbytweets is cool!! Thanks Carrie...
- Pico Seno
@Susan, @Daniel I wrote the pipe and there's a 200 friend version here http://pipes.yahoo.com/mmmeeja.... I did have one that would list all friends but it got deleted because there was too much recursion :-( Haven't figured out a way around the need for a password for a map of followers but the API has changed since then, so I should revisit it.
- Andy Murdoch
I'm looking for the same thing. We need this, and some sort of twitter quality index...
- Andy A.
Most businesses around the world don't know how to use Twitter and Facebook.
- Robert Scoble
isn't there a bakery somewhere that tweets when the fresh bread comes out of the oven?
- Capn' One Eye - adrift
I like it when companies have people online tweeting. There are a lot of positive stories on the Consumerist web site about experiences using twitter to get help from businesses.
- RobinDotNet
Viv: threadless is a great example, thanks for the reminder.
- Robert Scoble
metageoff: URL? I'd love that example.
- Robert Scoble
It is like searching for people using adwords and talking directly to that person NOW
- Matthew Hillis
Advice, if you're on Twitter, and you are a brand Respond to your @ replies. It looks selfish and like you don't care if you don't.
- Dan Harbison
A client, OrangeSoda uses it to track happy and unhappy customers and people that might buy their product.
- Jonathan Bacon
Just the fact that the Consumerist keeps printing the stories (I get their RSS feed) makes people think that's going to work, so I don't see how it can not benefit a company to be on twitter and/or FF. (Unless they're annoying, but don't get me started on the Lands' End e-mail overuse).
- RobinDotNet
The same client uses Twitter to build credibility in the industry for recruiting.
- Jonathan Bacon
Sweet Leaf Tea is using Twitter/Facebook to provide customer service, let people know about discount promotions, notify certain areas of events they'll be giving product away. Now I'm helping them produce a slew of rich media content we'll be using to showcase their product, people & fans at events & we'll be using T/F to be the primary promotion point for it.
- Lyn Graft
Sorry, but marketing people of "the old" don't belong in the new. Their tactics are unchanged, un-evolved, and will provide little to no value to Twitter, the now, or FriendFeed. Thankfully I don't have to pollute my timeline with their nonsense. Maybe that's short-minded, but my target subscription base is innovation, technology, and tomorrow. Rarely does it include "Marketers"
- Enrique Gutierrez
In PR I use it for keeping up on reporters (aka Robert Scoble) and finding out about opportunities for clients. Excellent tool.
- Jonathan Bacon
Robin- I totally want to hear about Land's End email abuse!
- anna sauce
When Ashton Kutcher was racing to a million, one of the digital billboard companies threw up free ads for him. I think this is going to be one of the most effective ways to get a now message out. Because they can update the billboards by throwing a switch, it allows companies to respond to whatever the hot topic of the day is. Even if only a few people see the billboard, because it will end up on twitter and what not, the innerweb will still see it.
- Davis Freeberg
bakery: I seem to have been mislead - don't see any "come and get it!" announcements in that twitter stream
- Capn' One Eye - adrift
guess anything or any business that evokes some kind of emotion ought to be on FF, FB or Twitter
- viv j
Enrique - but new or old Mkgt is about forming the relationship with the consumer - it's just faster now.
- Jeff Bishop
anna -- I signed up to get marketing e-mails from Lands' End (rare for me), and I get like 10 a week. Every day all the time. My friends complain abou the same thing. But you hate to unsign up because they have those free-shipping offers all the time, and sometimes you DO want to order something.
- RobinDotNet
The interesting thing is that "now" marketing is more about a long-term strategy than instant "bang for the buck". You've got to put yourself out there for a good long while and have unique and genuine interaction before anything "big" ever happens. Get involved, but with a long-term view.
- Inside Alaska
I'm all for people trying to learn to do things differently.
- metalerik
Being able to connect directly with your customer. Give invites to or announcing special events via twitter. Giving your business a "social face". Why just today I got an invite to Google Voice (well I'm still waiting), because I follow the Google Team on twitter, and they (out of the goodness of their heart) offered to invite all their followers. I think it strengthens your brand by...
more...
- Wilfredo Guerrero
If you want a lesson in how not to do it, check this. Habitat spammed Twitter with voucher offers etc that incorporated iran election # tags. Egregious.http://news.bbc.co.uk/1...
- Mark Littlewood
Oh, and don't treat it like another marketing project. Just share things that are cool or interesting about your business. If you're genuine, and the things you share 'really are' cool or interesting, people will catch on and spread the message.
- Inside Alaska
Dave- can I quote you on that? I will write a blog post- I do "adventures in email marketing" and always on the lookout for folks' experiences. http://www.banane.com/workblog
- anna sauce
The great thing about the real-time web is that it makes people attention to what is going on with your account. Think "Blue Light Special", but instead of having to be IN your store, they just have to be on the internet.....
- Steve Lynch
from twhirl
Jeff, yes -it's all about connecting to the customer - but how the "old" will go about it will typically include legal filtering, PR loops, spin, etc, and lack the genuine interaction Social Media actually requires to make it work the way it should. Even when it is done the "right way" Marketers will just copy what's already been done in hopes to mimic results of the people who innovated. Creates a meaningless Twitter/FF existence.
- Enrique Gutierrez
For marketing, it is just like all the basic social media laws: be honest, be transparent, be interesting, be creative
- anna sauce
One of the biggest issues I've seen with marketers embracing social media: losing the control of message they had with broadcast media.
- anna sauce
You can't forward the twitter to PR and wait a week for htem to get back to you, regarding an issue with the product. That just doesn't play well. And like Motrin, you can't create an anonymous "mom" (see: transparency)
- anna sauce
Realizing that SM is not like any other channel you've used for mkgt before. If you're not going to have dedicated people to staff it (and not once a week) don't get into it. If you don't do it right - don't bother.
- Jeff Bishop
Example: A cool paper was published, and I share it on FF through a bit.ly link. Then people see it, maybe follow the link to read it; I can then track the number of follow-ups through bit.ly.
- Jason Miller
@Karl - New media channels make these companies appear much smaller than they really are. A sense of intimacy is a huge benefit to any conversation.
- Benson Miller
a customer just tweeted that a certain (software product) feature isn't working great for them
- Alexei Zheglov
Agree with J.D., you have to show them how not to market on social media.
- Dilip Dand
Jeff Barr of Amazon uses products like Tweetdeck to observe real-time conversations about each of the AWS offerings in a separate stream. This has changed the way I consume activity streams.
- Benson Miller
Who is to define "right", the vagueness of the proper way to approach Social Media platforms is at best an underwhelming set of platitudes. Get in and get some rug burn, there is nothing wrong with that.
- Patrick Boegel
I might add: Keep it simple and creative. Don't SPAM your potential customers (followers); That's the fastest way to have them UNFollow you.
- Sean E Brown
If you're a company and you're on twitter, you need to answer your tweets. I tweeted Tweetdeck to ask a question, and they didn't answer. That's just annoying. I think they use it to post new info about Tweetdeck and do marketing. :-P
- RobinDotNet
South Food and Wine Bar (@SouthFWB) letting locals know about new dishes, new wines. Symantec (@netbackup, @enterprisevault, @nortononline, @backupexec, and so on) connecting with customers both happy and unhappy, helping to resolve complaints and letting users know of new articles, releases, and more. I could go on.
- Nick Wade
Illustrate good examples with bad examples, Feedly, as recently as Tuesday provided a direct response, even though I was about to uninstall their product. Once I sort out my mess of an RSS feed list I'll go back to their product. It was a simple @reply that made the difference even though I wasn't an active user. Marketers don't like hearing that people don't like the product they represent, but once they start listening, it changes the dynamic.
- Benjamin Taylor
It was said above, its about relationships. Social media provides another channel to connect and make an impression with people... its part of the communications engine that needs to stay well oiled and tuned.
- Jeff Fishburn
Provide a service AND market a product, if the MTA can do it - NYC subway system now has Twitter alerts by line: @NYC_F_trains, @NYC_2_trains, etc..
- Benjamin Taylor
The interesting dynamic to me, a large brand needs to work a bit harder whereas smaller businesses have a lower threshold for problems. There are tons of examples of crappy executions of mindless quotes streaming from smallish brands on twitter. This behavior is politely ignored, imagine if Microsoft, Google or GE decided to tweet every famous quote in history?
- Patrick Boegel
I'm tired of the famous quote tweets. If someone starts tweeting famous quotes, I unfollow them.
- RobinDotNet
If they want to talk about the famous quotes and discuss ideas around them, that's a different matter. Like Jeff Fishburn said above, it's about relationships.
- RobinDotNet
Hmmmmm - Study: Twitter Drives a Lot of Traffic to Media Sites, but Doesn't Bring a Lot of Customers to Online Retailers http://bit.ly/13JyDE - ReadWriteWeb
- PXLated
A few twitter opportunities include, listening to your customer base- polls, announcements of discounts, new products, giveaways, asking for help and helping others, generally broadening your horizons.
- Donna Boley
I agree that companies need to answer their tweets! And, it's okay to use humor. A local retailer in my town gets a lot of traffic by making silly offers like, "Make me laugh and get 10% off." It makes me want to visit their shop even though I wouldn't ordinarily think to go there. http://twitter.com/merchbot
- Coyote
the simply elegant way for a bizz to get started on twitter is to stream the comments customers are making. Trader Joe's let's their shoppers speak for them. I like how Vetrazzo suggests home and design conferences as events on Facebook.
- Lane Rapp
Dell has had great success marketing over Twitter. It isn't traditional marketing, but when done well it's very effective.
- Keith Bourgoin
Remember this is all about turning business models on their heads. Do all your aftersales first , be helpful, be an ally, be useful first and then hope you've done enough for someone to come and purchase.
- Crispin Heath
Mint.com's a pretty good example in the FS space
- Crispin Heath
There is a lot of arrogance in this thread. Perhaps the old school needs to be better learners and the new school be better teachers.
- Matt Soreco
Please ask them not to respond to every mention of their brand on Twitter. I don't always want to be asked "Can I help?" when I moan about something's poor performance. You can't own the conversation like that.
- Ian Betteridge
Commenting on posts can be a surprise, and it helps to have professional feedback.
- Mark Essel
Brilliant post. This is a huge problem, how can a company engage people without using robots? Ultimately, they need a transparent culture (eg. Quicken Loans.) That way the employees can respond on behalf of the company.
- Greg
I'm from Chicago, I found Leo on a podcast and have been following him since!
- Mark Williamson
from BuddyFeed
I meet people online that I find interesting and follow them like Robert Scoble.
- Randy Allen Bishop
Show them @habitatUK as a counter example
- 77Agency
Thanks for the Tiny Prints plug @scobleizer! somehow I missed the conversation yesterday. Threads like this are very useful to us to help mature our social media strategy. Lots of great examples.
- Rick Bucich
http://adcause.com of course. I hope to demo it for you someday soon in half moon bay over some beers at the fire pit ;)
- Andy A.
my involvement with #areallygoodejob has brought some great opportunities for me all the way off in Germany--surprising for me is that twitter has been the key driver for traffic and leads for me (for employment options in Germany).
- Andrea Schmitz
Hey there. Why are you scheduling all of the shows for the weekends, now? A lot of the Israeli companies had to abandon their booths for the Sabbath. Kind of sad seeing booths just sitting there, abandoned for 1/4 of the show....
- Steve Lynch
from twhirl
The power of a thank you: a United Airlines employee personally thanked me and another guy I was sitting next to for being loyal customers. We both looked at each other in amazement. Gives me some ideas for my own career. I don't say thank you enough.
Robert, thank you for that free consulting the other day. I've already implemented some of it.
- Bruce Lewis
from fftogo
Sincere thanks shows empathy and respect. Even thanks by protocol (less sincere) _can_ be good, and potentially leads to the real thing - even better. Great thought to share, Robert.
- Micah Wittman
Did the United Airlines employee thank you for your friendfeeds?
- Charbax
Starting at home, too. Maryam does a lot for me and I don't say thank you enough to her.
- Robert Scoble
It's too easy to take things for granted.
- Michael McKean
Robert, thank you for improving yourself by thanking others more often. ;)
- Chris, Taskerrific Guy
Saying "please" and "thank you" is always welcome, thanks, Robert. ;-)
- Kol Tregaskes
A great reminder. Another thing I'm learning is to be more gracious when others say 'thank you' and to say 'you're welcome.' Often, I say 'no problem,' which is kind of self-diminishing and also doesn't convey that they are worth doing a favor for. I don't know if this makes any sense, but I'm trying to train myself.
- joey
One airline used to say "Welcome Mr. xyz as soon as you were on your first class seat and asked what you wanted for a drink ... they have the list of passengers with the frequent flier level. Basic customer service.
- Julio F ~ @SocialJulio
I worked for some folks as a horseback trail guide when I was a kid. Everyday, no matter what, they thanks me for coming in and doing my job. Taught me the power of a thank you from a group that normally takes you for granted (your employer) - the same holds true for thanking customers.
- guruvan (Rob Nelson)
Julio: I have flown 300,000+ miles and hearing thank you is a rare enough occurence that it is notable when it happens.
- Robert Scoble
Wouldn't it be great if @ev said thanks to some of the early adopters who tirelessly promoted Twitter? It struck me when he tweeted from the Time awards dinner thanking his employees. He doesn't get how hard we work, for free, to make him successful.
- Dave Winer
@Dave - do you want some stock or something? If you feel like you need to be recognized and aren't, use another service
- Dave Hodson
"Thank you" is something you don't notice unless it's missing. My previous job I got very few "thank yous" from the management, it was a little upsetting. I still did the work of course but it would have been very nice if people simply replied to mails, for example, with a thank you. It seemed there that that was wasting an email. No it's not! :-(
- Kol Tregaskes
What does being a "loyal customer" mean? I have loyalty to ideals, to my country, to my family ... not so much to companies. There are exceptions, but I don't think any airline would apply ...
- John Koetsier
John: I did 120,000 miles with United last year. That is loyalty.
- Robert Scoble
I had a patient carry business type cards with a lovely verse about how little the world recognizes good service, kind nature and such. I truly was taken for a pause when she gave me one.
- Janet
Just give thanks that you actually have a career as many do not right now in this country.
- Steve
One of my friends trains dentists and their staffs how to boom their new patient numbers through word-of-mouth referrals without ever saying the "r-word". It's basically done through very well-worded thank you messages. Extremely powerful and the staff absolutely love doing it.
- Hans Eisenman
I agree and the power simple gestures have always amazes me.
- Craig Mische
Funny. My boss's birthday was today. We have to give words of wisdom on our birthday's at work. He told us a story about the importance of thanking and acknowledging.
- amarquart
I think it is easy to forget the times we get good service, because the bad service sticks out so much more. But it is a worthy note to take, pay it forward.
- Patrick Boegel
Steve: I'm always thankful for that. Not to mention that about half the world's people live on $2 a day. I thank my dad for being the first to go to college in our family, get a PHD, and moving me to Silicon Valley. Of course if we had stayed in Jersey maybe I would be working with Gary Vaynerchuk now. That would be fun too!
- Robert Scoble
Awesome! Amazing how something so small can be so big
- Andy A.
Amazing how a simple "Thank You" goes a very long way..
- Ricardo Bueno
Look at all of the positive press UA is getting from this and it didn't cost them a cent! Just good policy and good employees.
- Jeff P. Henderson
When said honestly and properly, thank you can be very powerful. We all should use it more.
- arik
I like to ask speak to the manager of anyone who has been very helpful to me so that I can request that it be noted how great he or she was.
- metalerik
I had a very positive experience the other day after being delayed for five hours and being stranded overnight in Denver (United put me up for the night). About 20 minutes after landing at SFO, I got an apology email with a $250 credit for future travel. http://bit.ly/AMEH4
- Rocky
Congrats Pete! Now share the love with the "little guy". Wink wink. Still no Mashable article on http://geofollow.com :( Boo!!! See you made me digitally cry like a baby...
- Andy A.
Not just a pretty face! Well done Mashable!
- Ewan MacLeod
Good work Mashable, and well deserved.
- David Eedle
Pete, so far we've gone unnoticed as a twitter app. Please please please check it out! http://geofollow.com Were launching a new design and features this week...
- Andy A.