Mike Wittenstein - FriendFeed

People value emotions, so emotions are a valid business outcome.

March 6 from Twitter - Comment - Like - Share

#design your #experiences to be story-worthy.

March 6 from Twitter - Comment - Like - Share

The cool thing about stories is that they breed more stories. Whats yours?

March 6 from Twitter - Comment - Like - Share

Great brand #experiences are the birthplace of word-of-mouth.

March 6 from Twitter - Comment - Like - Share

Your #customers should be your brands champions. Transform the #experience so they can be.

March 6 from Twitter - Comment - Like - Share

Good #customer #experiences provides more than services and products. They tranform people.

March 6 from Twitter - Comment - Like - Share

Success for your first 100 days http://t.co/pF6bhZAQvq as a new #CX manager. Please join us.

March 6 from Twitter - Comment - Like - Share

In person referrals are worth 8 times more than on-line referrals.

March 6 from Twitter - Comment - Like - Share

A brilliant #experience gets people talkingwhich influences others to buy.

March 6 from Twitter - Comment - Like - Share

Infographic resources and examples here: http://pinterest.com/mikewit...

March 6 from Twitter - Comment - Like - Share

Mystery shopping can improve the customer experience. http://www.mikewittenstein.com/mystery...

March 6 from Twitter - Comment - Like - Share

#AlternativeApparel running even stronger six years after defining their Reason for Being: http://www.mikewittenstein.com/alterna...

March 6 from Twitter - Comment - Like - Share

#CXPA #Atlanta event planning is underway. Stay tuned!

March 6 from Twitter - Comment - Like - Share

We've beaten the Mayans and the Cliff. So, what's stopping you from doing what you want?

March 6 from Twitter - Comment - Like - Share

TY4RT! RT @kman120: RT @mikewittenstein: Design your experiences for customers AND for the employees that serve them for best results!

March 6 from Twitter - Comment - Like - Share

ty4rt! RT @kirrilydavis: RT @mikewittenstein: The best #experiences have two designs: one for #customers, the other for #employees....

March 6 from Twitter - Comment - Like - Share

TY4RT! RT @dderkol: RT @mikewittenstein: Change management is easy. Just change the management ;-)

March 6 from Twitter - Comment - Like - Share

TY4RT! RT @smileyalb: RT @mikewittenstein: Old Chinese proverb about #customer #experience: Create value for your #customers before you...

March 6 from Twitter - Comment - Like - Share

ty4rt! RT @cemilcakir: RT @mikewittenstein: Change management is easy. Just change the management ;-)

March 6 from Twitter - Comment - Like - Share

If Carnival were more generous with passengers sooner, it would have cost them less. My take = http://www.mikewittenstein.com/how-id-...

March 6 from Twitter - Comment - Like - Share

Anticipation is the fine line between service and stealthy.

March 6 from Twitter - Comment - Like - Share

I'm excited to work with Martin Van Krimpen at #ECEW http://t.co/pF6bhZAQvq this year!

March 5 from Twitter - Comment - Like - Share

There's no such thing as a perfect customer.http://t.co/atxT2sNHOc There is better anticipation! #CX

March 5 from Twitter - Comment - Like - Share

Old Chinese proverb about #customer #experience: Create value for your #customers before you pay yourself and everyone will be richer.

March 5 from Twitter - Comment - Like - Share

Fueling the Promise-Making Machine: Considerations to Ensure Your Brand Delivers http://delight.us/fueling...

March 5 from Twitter - Comment - Like - Share

The best #experiences have two designs: one for #customers, the other for #employees. (They're really one design together).

March 5 from Twitter - Comment - Like - Share

Design experiences twice: once for customers and once for the employees who must deliver them!

March 5 from Twitter - Comment - Like - Share

Mid-Experience Guest feedback is available for hotels: http://vocsys.com/index-2.html

March 5 from Twitter - Comment - Like - Share

ty4rt! RT @ijgolding: RT @mikewittenstein: How to start a #CX program from scratch on Day 2 http://t.co/pF6bhZAQvq at #ECEW in #London,...

March 5 from Twitter - Comment - Like - Share

TY4RT! RT @avachon01: RT @mikewittenstein: Carnival's crew did great http://www.mikewittenstein.com/how-id-...

March 5 from Twitter - Comment - Like - Share