Mike Wittenstein - FriendFeed

TY4RT @lightspeedpos: Thanks @mikewittenstein for the great LightSpeed review! http://www.mikewittenstein.com/lightsp... Focus on #retail to improve #CX

Thursday from Twitter - Comment - Like - Share

White Paper on CX opportunities http://www.polarismr.com/TMD/ at Polaris Marketing's site. Thanks, Debra!

Tuesday from Twitter - Comment - Like - Share

check out @mikewein 's #superbowl #commercial summary here: http://www.specificedge.com/blog... Great read!

February 6 from Twitter - Comment - Like - Share

What is Design? http://www0.hku.hk/bse... Excellent discussion/definitions.

January 23 from Twitter - Comment - Like - Share

Examples of great #CX=apple, build-a-bear bcuz biz is designed on purpose with design. Great emp experience=Hard Rock, Chick-fil-A. #tebcust

January 18 from Twitter - Comment - Like - Share

Every time people click, they leave a footprint. The companies with better #CX use that information quickly to make the biz better. #tebcust

January 18 from Twitter - Comment - Like - Share

100% of what needs attention is known by front line staff. Management is aware of about 4% of that (source unknown). #tebcust

January 18 from Twitter - Comment - Like - Share

Claire's work came back to life when #stevejobs rejoined the company. #tebcust

January 18 from Twitter - Comment - Like - Share

Claire Dean telling Apple computer (pre Steve Jobs) stories, usability testing represented the early days...) #tebcust

January 18 from Twitter - Comment - Like - Share

Datta tells about the #LensCrafters customer experience #tebcust

January 18 from Twitter - Comment - Like - Share

customer experience is more important to customers than customer service #tebcust

January 18 from Twitter - Comment - Like - Share

Upcoming comments from the Expert's Bench live seminar on #CX customer experience. #tebcust

January 18 from Twitter - Comment - Like - Share

Join live conference http://events.r20.constantcontact.com/registe... (free) right now. It's about customer experience #CX #tebcust .

January 18 from Twitter - Comment - Like - Share

Tell Congress: Don’t censor the web! https://www.google.com/landing...

January 18 from Twitter - Comment - Like - Share

No, sweetie, I didn't buy anything...

January 17 from Twitter - Comment - Like - Share

#LasVegas is an amazing #experience. Every few minutes, you see things you never imagined. Now imagine that fifty times a day...

January 17 from Twitter - Comment - Like - Share

Get lots of insightful #whitepapers on #customerexperience here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

Get lots of useful #articles on #custexp by clicking here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

#custexp #practitioners weigh in with their best ideas in one minute #videos: http://www.mikewittenstein.com/experts...

January 12 from Twitter - Comment - Like - Share

Answered 'What's the best way to motivate front line customer service agents?' on @Focus http://www.focus.com/questio...

January 12 from Twitter - Comment - Like - Share

#Creative Problem Solving Institute #keynote by #mikewittenstein, #custexp #expert: http://www.mikewittenstein.com/creativ...

January 12 from Twitter - Comment - Like - Share

Get lots of insightful #whitepapers on #customerexperience by clicking here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

Get lots of insightful #whitepapers on #custexp by clicking here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

#CX #practitioners reveal their best thoughts in one minute #videos: http://www.mikewittenstein.com/experts...

January 12 from Twitter - Comment - Like - Share

#servicedesign promises new options for #customerexperience #designers and #sponsors. http://www.mikewittenstein.com/tag...

January 12 from Twitter - Comment - Like - Share

Get plenty of timely #interviews on #custexp by clicking here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

Get plenty of helpful #whitepapers on #CX here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

How #Apple 's #iPad s just might create an all-new #retail: http://www.retailcustomerexperience.com/blog...

January 12 from Twitter - Comment - Like - Share

Get lots of helpful #articles on #custexp by clicking here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share

Get plenty of useful #whitepapers on #CX here: http://t.co/zls6DYu6

January 12 from Twitter - Comment - Like - Share