Sign in or Join FriendFeed
FriendFeed is the easiest way to share online. Learn more »
Mike Wittenstein

Mike Wittenstein

Speaker. Facilitator. Consultant. Your Authority on Customer Experience.
If you're a speaker and you live in Georgia, you've gotta attend the NSA annual Gala. That's why ;-)
Nordstrom + Trunk Club are a perfect fit in retail menswear.
Trunk Club joins Nordstrom It's greatest value may be to extend its experience to existing and new customers.
10 online retailers going from clicks to bricks Opening a 'real' store that people actually walk into has its pluses.
Nordstrom’s Acqusition of Trunk Club is a Win for Shareholders, Employees, and Customers
Nordstrom to buy TrunkClub In my opinion, Nordstrom is buying the capability for "personal shopping at scale".
You Are Not Late — The Message — Medium
You can get a lot done in a week (even at a large company like Google) if you decide, on purpose, to achieve that.
The choice in your life that shapes you the! most is what you choose to learn. Choose wisely. Great article, Raj De …
Five ways tablets can transform retail experience | Retail Customer Experience
Employee engagement is NOT fun | LinkedIn
Stay Motivated! Celebrating 100 Monday Motivations
CX Journey™: Is Your Customer Experience Suffering from Short-Sightedness?
Melvin shows a really easy to way to figure out what to fix in CX first:
Keep Chantel Botha's agency BrandLove on your radar
What is Emotional Marketing? A classic by Graeme Newell
Can Target Get its Mojo back?—by Lou Carbone
Three Marketing Lessons in Lagniappe from the New House Whip Steve Scalise « 9 INCH MARKETING
How to Improve Customer Experience: Take Action with these 7 Questions
7 Cool Technologies and Takeaways from Future Stores
Retail Store of the Future Omni-Channel Marketing with Tanya Williams | @scoopit via @LeeBogner
A Parks and Rec guide to angry live chat customers — Human customer service — Medium
Customer Experience Magazine (CXM)
Why We Pay Premium for Customer Empathy
7 Cool Technologies and Takeaways from Future Stores
Former JCPenney CEO Ron Johnson Tried To Resign Three Times - Intelligence - Racked National
Make your vision visible.
Measure your value, in part, by the value you create for others.
Marilyn Monroe Spas led by former Disney operations leader, Al Weiss, promises to offer great servic
10 innovations that will change our (retail) worlds.
Other ways to read this feed:Feed readerFacebook