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Mike Wittenstein

Mike Wittenstein

Speaker. Facilitator. Consultant. Your Authority on Customer Experience.
A Parks and Rec guide to angry live chat customers — Human customer service — Medium https://medium.com/human-b...
Why We Pay Premium for Customer Empathy http://360connext.com/custome...
7 Cool Technologies and Takeaways from Future Stores http://customersthatstick.com/blog...
Former JCPenney CEO Ron Johnson Tried To Resign Three Times - Intelligence - Racked National http://racked.com/archive...
Make your vision visible.
Measure your value, in part, by the value you create for others.
Marilyn Monroe Spas led by former Disney operations leader, Al Weiss, promises to offer great servic http://www.pinterest.com/pin...
10 innovations that will change our (retail) worlds. http://www.pinterest.com/pin...
Not quite like the movie 'HER', Jibo is a $499 moving and speaking digital companion that takes pict http://www.pinterest.com/pin...
OK is not good enough.
#Customer #experience is the birthplace of word-of-mouth.
Behind every great #customer experience is a great #employee experience. http://www.mikewittenstein.com/blog...
#Design from the outside in. #Change from the inside out.
Can you describe your #customer #experience? More importantly, can your customers?
All things being equal, the business with the better #experience wins.
Steve Jobs said "Don't let the noise of others' opinions drown out your own inner voice".
Walt Disney said "Do what you do so well that they will want to see it again and bring their friends".
Walt Disney said "The way to get started is to quit talking and begin doing".
Where's the service in self-service?
Lip service is not service.
Do something every day to make your vision visible.
Innovation without disruption isn't, well, innovation at all.
You can't copy another brand's #experience.
If you don't manage your personal #brand, who will?
Fame is an asset.
Nothing generates more demand than a great #customer #experience. http://www.mikewittenstein.com/...
Some online retailers seeing value in opening bricks-and-mortar shops - Los Angeles Times | @scoopit http://www.scoop.it/t...
Great #experiences get noticed, remembered, and shared.
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