Mitch Lieberman - FriendFeed

Customer Experience; It does not Start nor Stop at the Door - http://mjayliebs.posterous.com/custome...

November 2 from Posterous - Comment - Like - Share

Posted via email from mjayliebs's posterous - Mitch Lieberman from Posterous

There, I started with w/ a softball :-) #custserv

September 6 from Twitter - Comment - Like - Share

Every employee has a role in customer success, not all employees have the right tools to be responsible for customer service. #custserv

September 6 from Twitter - Comment - Like - Share

Coordination, Collaboration and Co-operation; An Approach to Service Excellence - http://mjayliebs.posterous.com/coordin...

May 22 from Posterous - Comment - Like - Share

Posted via email from mjayliebs's posterous - Mitch Lieberman from Posterous

The Importance of Positive Customer Service Experiences - http://mjayliebs.posterous.com/the-imp...

May 18 from Posterous - Comment - Like - Share

Edoxx and Adriano Gasparri liked this

Posted via email from mjayliebs's posterous - Mitch Lieberman from Posterous

Who Leads the Social CRM Market? - http://mjayliebs.posterous.com/who-lea...

April 23 from Posterous - Comment - Like - Share

Posted via email from mjayliebs's posterous - Mitch Lieberman from Posterous

I am a digital dad for sure - this week I am just a proud dad - all three kids - that is all for now

April 2 from Twitter - Comment - Like - Share

RT @lizstrauss: If you wouldn't broadcast it to miilions, don't post it on Facebook. http://www.nytimes.com/2011... @NYTimes

April 2 from Twitter - Comment - Like - Share

A guest post - by my daughter - age 10 http://mjayliebs.posterous.com/the-hou... #reflection #theater (she is tickled that ppl are reading her thoughts)

April 2 from Twitter - Comment - Like - Share

RT @catyfromfocus: The MP3 file from #Salesforce/#Radian6 #FocusRT is available! http://static.focus.com/roundta... @mfauscette @mjayliebs @funnelholic

April 1 from Twitter - Comment - Like - Share

RT @drnatalie: Make sure U take @ggheorghiu survey after #GartnerCRM What R U going to do on Mon? http://www.surveymonkey.com/s... #SCRM #CRM #custserv

April 1 from Twitter - Comment - Like - Share

RT @gahlord: Web Analytics Weds: be better at listening to customers. #BTV http://thoughtfaucet.com/news... #WAW / sorry going miss

April 1 from Twitter - Comment - Like - Share

RT @absolutesubzero: RT @socialbizforum Registrations for the Social Business Forum officially open! Go to http://www.socialbusinessforum.it/registe... & take ur seat! #sbf11 #socbiz #e20

April 1 from Twitter - Comment - Like - Share

A guest post - by my daughter - age 10 http://mjayliebs.posterous.com/the-hou... #proud #reflection #btv

April 1 from Twitter - Comment - Like - Share

The House Is Packed - http://mjayliebs.posterous.com/the-hou...

April 1 from Posterous - Comment - Like - Share

Posted via email from mjayliebs's posterous - Mitch Lieberman from Posterous

April fools jokes gone social, more today than usual. Some are funny #Linkedin , some just individuals seeking attention

April 1 from Twitter - Comment - Like - Share

A fun April Fools from LinkedIn - 'People I May Know' http://ow.ly/i/9Ona

April 1 from Twitter - Comment - Like - Share

RT @charlieisaacs: Happy Birthday @alyce @lithiumtech http://yfrog.com/h0chtomj

March 30 from Twitter - Comment - Like - Share

Emotionally loyal typically more profitable customers than rationally loyal #gartnercrm

March 30 from Twitter - Comment - Like - Share

Getting ready to listen to #gartnercrm analyst Ed Thompson tall about Customer Experience

March 30 from Twitter - Comment - Like - Share

RT @catyfromfocus: Are you surprised by the #socialmedia "perception gap"? Answer on @Focus http://www.focus.com/questio... #CRM #scrm

March 28 from Twitter - Comment - Like - Share

Silly to worry more about reputation than character, or to mistake popularity for respect / via Ricky Gervais in HBR April 2011

March 28 from Twitter - Comment - Like - Share

My analysis of the IBM Social CRM paper published early last week, lost of interesting comments http://mjayliebs.wordpress.com/2011... #scrm

March 28 from Twitter - Comment - Like - Share

RT @Ciboodlette: RT @Sword_Ciboodle: Build #customerservice around your customer and it could be 'Amazon-azing' http://www.sword-ciboodle.com/blog... #crm

March 28 from Twitter - Comment - Like - Share

RT @MarkTamis: #scrm_ac gathering at London, 6th May with @ekolsky and @brentleary @mjayliebs @marktamis http://www.oursocialtimes.com/socialC... #crm #scrm

March 28 from Twitter - Comment - Like - Share

First outdoor game of the season. Sunny, but cold- soon under the lights. (@ Nickerson Field) [pic]: http://foursquare.com/mjaylie...

March 26 from Twitter - Comment - Like - Share

I've made plans for CRM Evolution 2011 http://plancast.com/p...

March 26 from Twitter - Comment - Like - Share

RT @jeffnolan: if anyone is listening, I am really really interested in beta'ing #Thinkfuse | listening, not sure I can help though

March 25 from Twitter - Comment - Like - Share

Gr8 conversation with @nigelorfei & @genevievecoates prepng 4 @radian6 Panel Integrating the VOC Beyond the cctr http://www.radian6.com/blog...

March 25 from Twitter - Comment - Like - Share

RT @jsysmans: @mjayliebs my number is 53151, so what is yours? | Uh, er ah #tooembarrasedtosay

March 25 from Twitter - Comment - Like - Share