August 5 at 2:50 pm
- Link
Philip John, Gerd Leonhard, Patrick and 45 other people liked this
Like is def. the wrong word here. - Stupid Blogger (aka Tina)
just like microsoft does now. - Caroline
via twhirl
whoa that sucks. - C. K. Sample III
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It's OK to trust the cloud... as long as you have a backup of your mail, contacts, calendar, docs, pics... you get the idea. - Bill Sodeman
Meh, create your own cloud. VPS is inexpensive enough that you can do it on the cheap. - Stupid Blogger (aka Tina)
scary, is he back in yet? - Gavin Knight
oh thats bad... i guess backing up data is the priority now. - slax
What a nightmare! - Benedikt Koehler
And I was just going on & on about how running "apps" on your "computer" and generating "files" was going the way of the dodo bird, and all about web apps, the cloud... etc. My friend said "what if they did something with your data?" and I reply "what could they possibly do?" Ug. - Dean Terry
wow, that'S bad - Martin Spindler
via twhirl
FOG - not a bad thing to have. Had a similar issue when "Teh GOOG" thought my wife was a spammer because she has a lot of people to communicate with. Send email, deafening silence. Please, pretty please, let me back in, deafening silence. Wait a week, maybe, hopefully someone will take a look at it. It helps my perspective on these issues to think that primarily Google isn't a company, it's an algorithm. Love what they create, but they're a little short on customer service. - Todd McKinney
Scary stuff - Shey
i wish the story was more clear on what activities this 'Nick' was doing with his Google tools before the problems occured. we all click right through the long-winded EULA legal-eagle language when signing up for lots of these services...maybe he was violating the Terms of Use. - .LAG
@Scobleizer has been banned from China http://lin.cr/10u - Igor The Troll
This totally freaks me out because I've seen that same message a couple times. All of a sudden, I go to my Gmail tab that I left open and it has logged me out. I put in my password and it then asks me to do a CAPTCHA. Then I get the message. I refresh the page though and it's all good again - it lets me login. However, when it happened, I was near panicking for a minute. What's going on, I wonder? I think maybe I should switch but switching email is *HARD*. Time to turn on automatic forwarding though? - Sarah Perez
@Sarah Perez: Just setup Thunderbird and have it POP to Gmail. Instant downloaded Gmail backup. - Stupid Blogger (aka Tina)
The thing that could and should save him is the additional storage. He has a transaction record with his (assumed) credit info on it. He should be able to get somewhere with that. The fact Google did not recommend a course of action involving that upon conclusion of their investigation sucks belly button lint. - Michael W. May
Google owns me too. I have almost all of my email accounts collected into one GMail account. My GMail goes back to 2004 but other mail in there is older than that. If this happened to me I'd be devastated. Google really needs to respond to this. I'm not feeling really safe right now. - Kenya
Nick posted in the comments that he got back into his account. http://www.chrisbrogan.com/whe... - Gregor Morrill
@Stupid blogger: Good idea! - Sarah Perez
@SarahP - if you have a spare flash drive, try the portable apps version. You'll have a backup you can take anywhere. - Stupid Blogger (aka Tina)
http://www.youtube.com/watch?v... - Brian Sullivan
As I said in my comments, if you are paying for Google Apps -- pick up the phone and call them with your support number from the support screen you should have printed when you signed up for service as a PAYING customer like you would for any bill with a utility company. Did I miss something or gloss past this somewhere in the writeup Chris or was there no phone call placed to Google Apps support? http://www.chrisbrogan.com/whe... - qthrul
I have my Gmail setup to forward everything to an alternate backup account at dreamhost, where in theory I have 300GB of space available. It's come in handy every once in a while when Google's servers act up. - Carlos Granier-Phelps
via twhirl
So, nothing was mission critical, but still. Think how many services you can't use if you lose your g-account. Gmail, docs, calendar, picasa, etc. It's not trivial. - Chris Brogan
I commented on the blog post, but I'll say it here too: "I’m glad that Nick got his account back. The system to recover your account asks you to try to remember information to prove that it’s you instead of a hacker, but I believe it still lets you recover your account much faster than the previous system that Google used." - Matt Cutts
P.S. One difference between Google and many other companies is with Google you can back up your email for free and easily. If you want to back up all your data in your Google Account, the Google Operating System blog did a nice summary post about how to do it: http://googlesystem.blogspot.c... . At least with Google you can pretty much pull all of your data out and back it up. - Matt Cutts
thanks @mattcutts. good stuff. - Christian Anderson
@Matt - thanks for commenting and for your ideas. It wasn't the Gmail account that was the biggest part. It was the fact that without THAT account, he was locked out of All Things G (don't tell Walt and Kara). That's way more tricky than missing an email or something. Right? - Chris Brogan
I think the key to safety here is diversity of services everyone relies on plus back up - a desktop client for Gmail, regular export of OPML, etc. - Svetlana Gladkova
This is horrrrrible!!! - Alexis
Another lock-out here: mine just got canned sometime between 9a and 11a EDT. Luckily it's a new account w/ no data, but still... - Stupid Blogger (aka Tina)
I hope everyone scrolls down to read the comments instead of running way scared. :) - Marcel
I blogged about some interesting options for moving our data out of corporate control and back into the cloud. This is something I've advocated for years, great to see the discussion here. http://theprogressbar.com/arch... - Dave Evans
@Chris, there's several ways to look at this. If you're worried about losing data if an account is disabled, it's easy to back-up almost any data associated with your Google Account (see my previous comment about how to do that). If you're worried about not being able to use All Things G with the disabled account, you could always create a new account to access Google services. On the third hand, if you're worried about the actual disable-ing and how to correct that, there are good ways. - Matt Cutts
@Chris, continuing my comment on reversing a disabled account. :) For example, we provide a self-service tool to help get your account back: http://mail.google.com/support... and account recovery: http://www.google.com/support/... . I think Google provides better tools for online account recovery than most other sites. Some people do abuse Google accounts, so we have to be able to disable those accounts. We try hard, but no service will be 100% perfect. - Matt Cutts
Google's response: http://tinyurl.com/6ylrmp - Chris Brogan




