Michael Krigsman - FriendFeed

百万美元损失 2011十大ERP软件事故回顾 http://cio.it168.com/a2012...

6 hours ago from Twitter - Comment - Like - Share

Is “Customer Experience” the Only Business Value Measure That Matters? by @gregchase http://www.sdn.sap.com/irj... #sapcx #cx #socbiz

8 hours ago from Twitter - Comment - Like - Share

"The Shirtwaist Trade" - http://www.mobypicture.com/user...

yesterday from Twitter - Comment - Like - Share

RT @billkutik #HRTechConf group on LinkedIn is now 10,000 strong! Join the best discussions on the Internet. http://www.linkedin.com/groups... << GREAT!

yesterday from Twitter - Comment - Like - Share

Chocolate-covered bacon. Need I say more?

yesterday from Twitter - Comment - Like - Share

Seeking a transcription service for telephone interviews -- please send recommendations. Thanks!

Friday from Twitter - Comment - Like - Share

#SAP Palo Alto office - http://www.mobypicture.com/user...

Thursday from Twitter - Comment - Like - Share

Sign of corporate bloat: UI changes that serve no beneficial purpose to users. Twitter, for example. @bakercom1

Thursday from Twitter - Comment - Like - Share

Got the new Twitter UI. Change for the sake of change with no benefit?

Thursday from Twitter - Comment - Like - Share

Great seeing @aiazkazi in Palo Alto. A busy guy!

Thursday from Twitter - Comment - Like - Share

RT @fscavo "@rwang0 Honestly, I don't get #pinterest"<< Thank you, Frank. Me neither.

Wednesday from Twitter - Comment - Like - Share

Thank you to @SameerPatel for serving as my unofficial tour guide through the wilds of Palo Alto!

Wednesday from Twitter - Comment - Like - Share

RT @rwang0 Good presentation with Anthony Leaper on the cost of not engaging with customers on an ongoing basis #sapcx #cxp << yes

Wednesday from Twitter - Comment - Like - Share

RT @collsdad Great dinner and great convos with @rwang0 and @mkrigsman last night #sapcx << yes, thank you!

Wednesday from Twitter - Comment - Like - Share

RT @HDI_Analyst The "Devil's Triangle" of IT project failure - by @mkrigsman http://www.hdiconnect.com/blogs... #PMP #IT #CIO #EnSW

Wednesday from Twitter - Comment - Like - Share

RT @rwang0: @openinno @theceedge @mkrigsman on @sapradio. Live studio audience. #sapcx #nextgen #CXp http://twitter.com/rwang0...

Wednesday from Twitter - Comment - Like - Share

RT @GregChase: #SAPRadio killed the video star -customer innovation panel with http://twitter.com/GregCha... @openinnov8tor @rwang0 @mkrigsman http://www.voiceamerica.com/episode...

Wednesday from Twitter - Comment - Like - Share

Malice - I am God - http://www.youtube.com/watch...

February 7 from YouTube favorites - Comment - Like - Share

Loving the warm weather in Palo Alto. Boston is still cold even in a rare, warmish winter.

Tuesday from Twitter - Comment - Like - Share

#SAPcx Having fun with @rwang0 - simulation of a customer experience situation

Tuesday from Twitter - Comment - Like - Share

#SAPcx RT @vijayasankarv Some like money, some like bragging, yet others like neither - no universal reward mechanism exists IMO

February 7 from Twitter - Comment - Like - Share

#SAPcx Gamification: use to create bragging rights rather than simply give money as a reward

February 7 from Twitter - Comment - Like - Share

#SAPcx Innovation requires mistakes, but companies are in denial about problems that exist. They "don't own the problem."

February 7 from Twitter - Comment - Like - Share

#SAPcx Truly excellent report on CIO / CMO alignment http://cmocioalign.org/news... << highly worthwhile (@jbecher)

February 7 from Twitter - Comment - Like - Share

#SAPcx Avg call center person takes 10,000 calls / year. Consider impact of this volume on customer satisfaction and sales.

February 7 from Twitter - Comment - Like - Share

RT @rwang0 Here w/ @mheiligman @rsoudagar @mkrigsman @BChambersASUG @VinayIyer @MarkYolton at the #SAPCX event #nextgen #cxp

February 7 from Twitter - Comment - Like - Share

#SAPcx Five Es of Extraordinary Results: easy, educating, exploring, engaging, exceptional (create "million smiles every day)

February 7 from Twitter - Comment - Like - Share

#SAPcx People in the commodity business understand much faster how to innovate value for customers (if they are smart).

February 7 from Twitter - Comment - Like - Share

#SAPcx A formula for digital customer engagement http://www.business2community.com/b2b-per...

February 7 from Twitter - Comment - Like - Share

#SAPcx Ask who is delighting and pampering your customers? Those are your competitors

February 7 from Twitter - Comment - Like - Share