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Mark Pilatowski
Noah Mallin: Social Media: How Delta Airlines Loses Business One Customer at a Time - http://www.huffingtonpost.com/noah-ma...
In the new world of social media, Google and other search engines are bringing up Twitter in results more prominently with each revision of their algorithms. A negative blog post like this one, on a site with a powerful presence like the Huffington Post can also rank well and lead to other blogs and posts linking in and out, spreading the story virally. - Mark Pilatowski