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Mike Whaling › Likes
scottkarp: I'm sorry Twitter search is a joke. Can't search further back then a few weeks. It's not just about real-time, it's a permanent record. - http://twitter.com/scottka...
Nicholas James, Roberto Bonini, Stanislas Jourdan and 25 other people liked this
could not agree more...why I have never actually used their search.
- Braden Douglass
Twitter needs to technically fix the search instead of decorating it.
- ashish
from iPhone
Maybe they could acquire a third party search service...
- Ken Sheppardson
Maybe they could just start taking this shit seriously?
- Andy Bakun
my tweets have disappeared off the public search timeline since the DoS attacks. Twitter's a free service and customer service reflects it...
- Sherrie Rose
Twitter has been a joke for two years. Problem is too many people enjoy using it. It's a shame people didn't move away from twitter. Pity for those people.
- Richard A.
Totally agreed. I had a personal hash-tag for so many tweets just so that I could maintain some records.All are gone now :(
- Sujay
Despite all the problems I do like that I can narrow my search geographically. That is something I wish I could do with FriendFeed. I would also like to search for new friends geographically.
- Skyler Call
Question: Why would anybody need to search twitter back more than a couple of weeks? I don't see how Tweets hold any value for that long. Do you save all your SMS Text messages too?
- Otto
Otto wins! If it's something worth saving, blog it, or put it somewhere that's yours, not Twitter's, or Tumblr's or anyone else's. Oye...
- Mike Lewis
Why are you sorry that a product you're not responsible for is a joke?
- Trent Hamm
If Twitter does come up with a good search functionality, then I want the ability to purge my tweets after some period of time. I don't want my messages being permanent records.
- Otto
What Twitter did to their search earlier in the Spring was a huge surprise to me as I used it regularly. The changes they made did not raise much of a huff then, so my read was that few people understand and make use of these search capabilities. While the friendfeed search has room for growth which we may not see now with the buyout, it is clearly one of the main reasons I decided to make this my social media home.
- Richard Reeve
Once in a while I think to myself how much data does the Internet want to keep, and why does it matter. Wouldn't it be better if there was a national library online that wasn't putting a load on the Internet from keeping so much useless data (which Twitter mostly has, BTW...)
- David Libby
My sense is that the dross is an inevitable by product, and what one might consider dross might be valuable to another for very different reasons, some of which we might not even recognize yet. Regardless of the system, I'm for archiving the entire unfolding transcript...
- Richard Reeve
Is FF search really much better? Trying to find things older than a few days or weeks is damn near impossible.
- Brian Sullivan
Brian, while FF only returns about 630 or items back, once you apply searches by keyword, that is more than enough to get you back all the way to the beginning of your Twitter, etc. record kept within FF. And that is the value, Otto, that before you could use Twitter as a very handy, "self-tagging" (by way of your tweet context) bookmark repository, etc. Sometimes you do want to find out what (specific) people said during a given conference, during a major event, sentiment trends over time, etc. etc.
- Alex Schleber
@Otto42, agreed that you should be able to opt out for privacy reasons, then again, you already sort of can by protecting your updates (granted that won't get your old tweets out of Twitter Search & FF, etc. databases).
- Alex Schleber
RT @wpdude: Here's my prediction, I see a bright future ahead for people skinning Thesis or Headway instead of developing custom themes
Mike Whaling liked this
I think life is better if you choose to trust people a little more. Something about reality being a mirror.
Ying, אלף, Howard Ross and 155 other people liked this
I'm sure this seems naive to many.
- Paul Buchheit
i'm naive by nature, but always honest, :)
- chaz2b
I wish this was true in our country. Relative to other cultures, we have much to learn.
- Akshay Dodeja
people can be trusted, groups less and organizations never (sorry, I should also add "by me as a general rule")
- bear (aka Mike Taylor)
Are you saying... to chill out?
- Josh Haley
Too many people complaining, I guess. Indeed, trust is something rare in the cynical times we live in.
- Jordi Soler
I believe people who are questioning will trust more when they get more clarity. In the absence of answers, speculation fills the gap.
- Louis Gray
hey man I trust loads more people online than off and I certainly trust the FFolk. These guys are no fools to build what they built and sell what they sold.
- Thomas Power
Unfortunately clarity takes time. Life is inherently unpredictable.
- Paul Buchheit
PB I am happy to wait take your time and yes I trust you all the whole team.
- Thomas Power
It's precisely because I viewed FF as a collection of people that I invested trust with them - so yes I'm waiting for the clarity that I trust will come and hope your allowed to share it by the new boss.
- bear (aka Mike Taylor)
I couldn't agree with you more Paul. (congrats BTW) I just hope bigger companies also realize the same thing, we will treat them the same way they treat us. With FF I think we all felt like part of the team, communication was open and two-way..it brought the passion out of all of us.
- Chris Myles
I ain't no naysayer I am a true FFsupporter. Go PB Bear x
- Thomas Power
i don't think ppl always like what they see...perhaps why they choice to treat others badly : reflecting their own ugly.
- :}(o|O){:
Oh, I could tell you stories about how I trusted people and was let down, betrayed, and backstabbed. Cynicism is not without precedent.
- Morton Fox
I don't think it's naive, you definitely live better when you are not constantly thinking if people are trying to scam you.
- Amit Morson
It's not good to call a bluff on people/anything before you understand the situation. On trusting people a little more....that's fine. However, it's a very thin line because people are different and unique in many aspects.We can do much more if we remove the slyness that have destroyed capitalism.
- Symon Muchina Thuo
BTW, I like the little "Add comment" thingy. Good going.
- Amit Morson
If I went with optimism, I would prefer cautious optimism over blind optimism.
- Morton Fox
culturally it seems cynicism is a means for people to cope with irony
- :}(o|O){:
I trust the FF team. As I said before I doubt they'll let FB take over and do messy things. They worked too hard to let them do that.
- Mol, Time Warping
I always give people a bit of trust, and it works out. There have been very few people that have lost the trust I gave them. I expect the best from everyone, and most return the favor. As for thinks like FF, well I don't have a lot of experience and I'm not super attached to the current workings, so I'm just waiting patiently to see what happens. I didn't join for the system, I joined for the people and the content. ^_^
- Heather
ana, that is why trust is required :)
- Paul Buchheit
It sounds like you've gained some confidence in yourself. That's always a plus.
- Wallace
I love FF. You guys have done a great job, and I have no doubt you will continue to do so. Some may have acted more on emotions than needed. However, when you end up being too trustworthy for too long, you tend to get burned. It's cheesy, it's a cliche, but it happens. I know I'm not one of the big ones here, but earlier today, in my completely zombified state, I decided to just roll...
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- Matthew Horton
I don't like how some people are thinking you "sold out" because you were bought by FB, because you needed the money and if you didn't get it what would happen? I think people are pissed off mainly because FB was the service that bought it. What if Myspace or Micorsoft bought FF? I bet there would be more people (including myself) who would totally lose trust in you guys.
- Mol, Time Warping
Some people are going to take this cryptic post as "Friendfeed will remain a separate entity and will continue to be developed, but I just can't reveal that yet." If that's not what ends up happening -- as seems almost certainly to be the case -- many FFers will hold it against you. I don't believe that's what you're saying, but many will. I imagine the fact that the reaction is mostly...
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- Christopher A Carr
Christopher - I think Paul should start writing even more cryptic posts to /really/ mess with people.
- Andrew C
He seems busting at the seems to talk about *something* he knows, I just doubt that something will really be all that reassuring.
- Christopher A Carr
Christopher, you're reading too much into this (as are most people here). I really do mean it as a general point about life. The truth is that I don't know exactly what the future holds, and neither does anyone else.
- Paul Buchheit
I have been through a few recent experiences where my apprehensions and concerns about the honesty and the intent of people have been proven wrong. I guess some of us need to go through this phase of realization before we can start trusting people a bit easier than before.
- Jassim
Paul: I was saying that I'm not reading that into your post, but many people will. In light of circumstances, posting something like that is going to be heavily interpreted, right?
- Christopher A Carr
I guess I'm in what some people might think of "denial". I want to think positively instead of being cynical. Being cynical to me is negative and doesn't solve a damn thing. Being positive about anything this day and age is a bad thing, I guess. People view positive feelings as being "in denial" which IMHO is a bunch of bullcrap.
- Mol, Time Warping
Depressing country music comes to mind... the dog ran away and the truck died, sad tune... *Sigh*
- Jannifer @wordsforliving
Perhaps more to the point: Most here may trust the former FF team, but many don't trust Facebook.
- Christopher A Carr
Christopher, I think that is the main point. It was interesting to see Matt Cutts post his congrats via a FF post, but also mention that he hopes the FF team brings some openness to the FB. That is part of the trust thing. Even Microsoft is more trustworthy than FB right now and everyone knows that a team of talented devs getting swallowed up by an untrustworthy corp typically makes no difference to the corp's culture.
- Travis Koger
I hate Facebook
- Jannifer @wordsforliving
Software is scalable to huge customer bases.. Customer support, feedback, and expectations don't scale as easily!!
- Chris Myles
Travis: Yep.
- Christopher A Carr
I had to admit, even though I like FB a lot, they have done some things I'm not happy with. I'm hoping they don't mess with FF too much or I won't go there anymore.
- Mol, Time Warping
@Paul, I will stretch my trust a bit further to see how this washes out for the FF team, but in my view trust is always based on the actions and the way this has been handled, given that you are well aware of your rabid fan base, is not good for maintaining trust. I would have actually preferred that FF be bought my Microsoft (I know MS haters, perish the thought), but at the moment I...
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- Travis Koger
Thing is, every single FF user with a FB account could go delete their Facebook account, and Facebook would barely notice. So it's hard to believe that that they care -- why should they?
- Christopher A Carr
Totally agree Christopher. The FF crowd are such a small bag that they do not care. The reason why I would prefer MS is that they would care because they are clawing marketshare with any means, each little grab of users for them means a lot more then it does to FB, who as we all know don't even care about their existing 250-300mill.
- Travis Koger
Travis: You do know that MS is FB's single largest investor by far, right? For all practical purposes, MS bought FF as much as FB did
- LANjackal
LANjackal, yeah, but I am not sure about single largest? Particularly since the valuation that they bought in at was a lot higher than the current valuation from the recent buy in, so I think their shareholding is a tiny bit smaller now. There is still competition between the two for users, as there is from Google and twitter etc.
- Travis Koger
Hmm, I don't like mirrors...
- Mo Kargas
Lanjackal, I told like you to one of my friends feed yesterday, you are right!
- muratt
Travis: FB isn't publicly traded, and MS has given them more funding than anyone else, period. No one else has come close to the $240M MS poured into FB
- LANjackal
muratt: Thanks, appreciated
- LANjackal
Travis: You don't think the Bing search results integrated with FB search results are accidental, do you? That said, I'm not one of those people who believes everything MS is bad. So far they've done well allowing FB to grow as they have. I've been with FB since 2004 so I have more faith in them than the average person. I'm giving them time to see how this all shakes out, and putting a lil trust in the FF devs too
- LANjackal
LANjackal, absolutely not, I know that was part of the investment and obviously worth a shed load more than the original 240M. I did think though that they had just received 200M from a russian company and have received other similar size investments from other companies. Don't get me wrong, I am not a total FB hater, if they do right by FF then I will absolutely stick around. What I...
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- Travis Koger
This is a smart approach. Trust...but verify. As much as many of us chuckled at Reagan in the 80s (OK, as much as some of us old guys chuckled) that's not a bad philosophy; it's what we do in day-to-day life, anyway. If we didn't implicitly trust most of the people we interacted with daily life would be chaos. Oh, and "naive" is the way we act on a daily basis.
- Tom Guarriello
Oh, and one more thing. I think the difference between the public reaction to FB buying FF and Amazon buying Zappos is fascinating.
- Tom Guarriello
I have actually more trust in FB than I have in Amazon - FB has not yet had the kind of anti competitive practices that Amazon has had in the last few years. If it had an easier way to ignore most apps, and reined their lawyers when revising T&Cs, FB would be positively peachy :)
- Joelle Nebbe (iphigenie)
Reality is a mirror. We will manifest in life what we continue to see and be. If we find that we continually cannot or do not trust people, it is often because we ourselves are not trustworthy. Give situations time to sort out before you automatically assume that the worst will come about.
- guruvan (Rob Nelson)
Paul, I take your point. This is how I've gone through my entire life, with varying degrees of success. But I should tell you because of this I've been burned many, many times and have the emotional scars to prove it. It is not a statement to be made lightly (not that I think this is what you were doing).
- Jim Hearts FF
I think most people would like to trust but most people have been disappointed before so when one cares about something or someone might tend to create negative mental scenarios as a mechanism to protect oneself from another disappointment and not to appear a fool once again.
- M F
Cautious optimism is how I proceed. However, I've been involved in and project managed through many acquisitions, and usually the acquiree gets fed a bunch of bs about how they'll be able to control their destiny and keep their baby running. But I don't think I've ever seen that actually happen. I hope it might, in this case, but I feel like so much cannon fodder at this point.
- Rick Cogley
@rick - touche
- Monique
@PaulToo / Paul Buchheit you say "Unfortunately clarity takes time." This is really where I think many people take issue, why did you sell the company without getting a more firm road-map for how things were going to go (which you could have then announced)? Unless you basically said: "OK, just give us the money and we'll let things sort themselves out later." Which is of course your...
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- Alex Schleber
Are people forgetting that Paul sunk millions of his own money into FF? Unless FF was a 503c Foundation, he can't be faulted for seeking to recoup that, and with big players copying FF features every day, there was a risk to FF's future. I'm somewhat saddened by what happened, but happy for Paul, but either way, FF introduced a bunch of concepts that will now be copied by other...
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- Ray Cromwell
I like the sentiment to stay open and trusting. Life is too short to do otherwise. And since there is a lot of talk about the facebook deal on this thread guess I'll throw in my 2c there too -- which is, congratulations on another successful venture Paul. Very impressive and facebook will be better as a result. If FF gets lost in the shuffle that just means someone has to go out there and start another venture ;)
- Thomas Mader
@cromwellian, that's why I used the words "which is of course your prerogative"..business is business, fine. I congratulate the FF team on their business win. But then don't mix categories and try to bring social issues like "trust" back in through the backdoor. After Beacon et al. FB PR disasters, do you trust Zuckerberg/FB with a darn thing? You yourself seem to think similarly by saying you're "kinda resigned that it's long term fate is not in the cards." My point exactly..
- Alex Schleber
@Guruvan BTW I disagree with you that this has anything to with LOA/Projection type stuff..the point is we all trusted FB in the beginning..a long time ago. Did we attract their multiple mis-behaviors into our shared reality somehow?!?
- Alex Schleber
More accurately, life is better when people are trustworthy.
- Tanath
Alex: I have spent about 10 hours of my life with Mark Zuckerberg. I think he is a lot more trustworthy than most business leaders I have met.
- Robert Scoble
from iPhone
@Scobleizer, which isn't saying that much, would you agree? :) It is after all the same Mark Zuckerberg that handed out business cards reading "I'm CEO, Bitch" not all that long ago..
- Alex Schleber
How does facebook reconcile talking about openness but trying to prevent other services from gaining traction by blocking the flow of information out of facebook that would enable smaller networks to compete? It looks like facebook is trying to become the entire web experience for users.
- Ru Viljoen
I've been through too many mergers and acquisitions to trust anything the buying corporation says.
- Alex Scoble
yeah u need to trust now because you gave away control. i think it was a silly move. i still think that friendfeed could have turned the tide by itself,...with proper profiles and people search. now all you can do is hoping you didn't got fooled
- Chris Hofmann
Schleber: damn, I didn't get one of those cards from him and had to drag him into a Time Magazine party. He didn't want to go because he didn't have an invite. I think that's the last time that I'll have an invite to something he doesn't have. But, seriously, I love how we blow out of proportion people like him.
- Robert Scoble
Alex Scoble: I assume the worst and when the best happens, I'm surprised. That said, Zuckerberg and Facebook has never stabbed me in the back or been jerks the way some other companies have been.
- Robert Scoble
If facebook succeeds it will lead to a period where innovation stagnates, and finally the largest task for facebook is to wrest power from google, and I personally do not want that to happen.
- Ru Viljoen
Ru: if you think Facebook is stagnating, I think you are smoking some good dope. Remember, FriendFeed couldn't take off because Facebook was too fast a follower. Many of my favorite friends from across the industry are now working there. Don't underestimate this company.
- Robert Scoble
Plus they stole Google's sushi chef and he's freaking awesome.
- Robert Scoble
Any company in Silicon Valley who is powered by sushi is unstoppable. ;-)
- Robert Scoble
I don't think that, I think facebook is brilliant and incredibly innovative, I mean it will go that way if they become too dominant in the comprehensive web experiance.
- Ru Viljoen
Ru: Facebook is the next Google.
- Robert Scoble
I have never heard of any company continuing to drive innovation as google has after acquiring a monopolistic majority, that is why I do not want it to be replaced.
- Ru Viljoen
Facebook never stabbed you in the back? :) http://scobleizer.com/2008...
- Louis Gray
I was thinking about that Louis.
- Alejandro
I think he is right, social search is better than legions of anonymous results. Facebook leads social so when they master search they will undermine google.
- Ru Viljoen
yeah but the content that is dragged into FB is still much more limited to what google can crawl.
- Chris Hofmann
What exactly are you referring to by "social search," Ru?
- Christopher A Carr
If I'm trying to figure out who *among my FB friends* has the cutest new baby, or the highest ranking on Farmtown, then FB is certainly superb.
- Christopher A Carr
Search results relative to people you know. So far facebook has focused on features and usability to grow its userbase, but it looks really obvious that they will then try to use that social network to create a search engine that uses your acquaintances to serve you recommendations or search results and people will love that.
- Ru Viljoen
Wait, what?
- Derrick
thats what friendfeed has been doing already
- Chris Hofmann
Ru: I could see that were FF as large as FB. My aunties and uncles on FB don't really know much about my interests or preferences. Won't FB have to radically restructure the network -- FoaF, and such?
- Christopher A Carr
i think that is the point of getting the friendfeed guys in the firstplace
- Chris Hofmann
In that case, there's so much legacy cruft in FB, why not build from FF's foundation if they're going to have to tear things down anyway?
- Christopher A Carr
Actually Paul, there is a famous wise American Caver named Donald Davis. Cavers find cave. Caves are a kind of form of Shrodingers Cat, we never know where more cave is until we find it. Davis postulated in the 60's that the cavers create the cave in their minds.
- Robert Higgins
FF is interests/information-centric. FB is people you happen to have encountered physically-centric.
- Christopher A Carr
It might be a hell of a lot of work but still that is where they will go. Bear in mind they have just released facebook lite and their explanation of it being for low brandwidth areas and mobiles smells like BS, but that is too speculative, fact is they can create that infrastructure with enough money, talent and users.
- Ru Viljoen
But they have 1/3 of a billion users with old expectations to placate. How radical can they be?
- Christopher A Carr
Well until it is done who knows how much behaviour will be shaken up, but they can be quite radical and people will not leave because how do you communicate with school friends and grandma if you leave?
- Ru Viljoen
It would seem extremely difficult to me to build a new house by ripping out a piece of the old house and replacing it, one piece at a time -- and starting from the roof. At best, for much of the process you'll have an ugly-ass Franken-house -- which is a good description of the state of affairs at FB.
- Christopher A Carr
Paul we trust you not to stab Friendfeed in the back, but to infiltrate and take over Facebook
- Robert Higgins
:) I can haz sleep nao.
- Eric Logan
No, Eric...it's only 4:48PM. :-)
- Christopher A Carr
hahaha well I hope facebook remains a secure place to chat to our real friends and some form of friendfeed lives on and grows for our edgy web friends. Sleepytime 01:49 here
- Ru Viljoen
I imagine you and the rest of the FF gang are stinging a bit (perhaps you didn't expect the backlash to be as... well, passionate as it was?) but, in my experience, trust is something that has to be earned and it's usually something I only give to people I know personally. Generous trust has almost always repaid me negatively so I'm loathe to just hand it out. I'm a cynical, old, cranky...
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- Akiva Moskovitz
I have a long held belief that trust is something meant to be earned, not something you are entitled to from the start, and once shattered it is difficult, but not impossible, to regain. And Trust travels with a companion called Respect. They are 2 sides of the same coin.
- April Russo (app103)
Wow Akiva!! 'monster off the leash'. I feel your hurt emotions, really deep!
- Myrna
Eh, I've entered into the acceptance stage. Things are as they are.
- Akiva Moskovitz
My response was you are worth way more than 50M!
- E-Advocate Network
WAYYYYY MORE (than 50M)!!
- Chris Myles
life is better when you trust in others.
- amelia arapoff
#CmtyChat Q3 July 17, 2009: via Daniel Johnson - What skills are absolutely essential for effective CMs?
Lilian Mahoukou, Mike Whaling and Daniel Johnson, Jr. liked this
I think listening is one of the top skills required.
- Star Aasved
understanding of all communications, not just social media. listening is vital. personable is another.
- Chuck Hemann
Multi-tasking, patience, dedication, commitment, tolerance, personable.
- Martin Reed
An understanding of how communications/biz dev/marketing are tied into the CM role.
- Sonny Gill
Authenticity and the humility to apologize - my personal experience. Learner's heart.
- Daniel Johnson, Jr.
Being able to plot out what engagement/community can or will do for the organization's bottom line.
- Teresa Basich
Ability to pull resources from any department within the organization - provide access by bringing the subject matter expert to the table.
- Mike Whaling
really like the authenticity point from Daniel. It's easy to spot someone who is being "fake"
- Chuck Hemann
The community manager must speak fluent Social Media as well as fluent traditional business. CM must be a good translator as well as creative.
- Keith Burtis
Has to be able to represent management to the community and the community to management.
- Jenna Woodul
@Keith - Good point. The traditional side of the business and how community management ties into the rest of your business' goals is important.
- Sonny Gill
Diplomacy but not to the point of avoiding conflict at any cost.
- Daniel Johnson, Jr.
@Keith - is that the ROI point? how do the CM's effots contribute to the bottom line?
- Chuck Hemann
Great point, Jenna. Conduit between two sides.
- Teresa Basich
Understanding company's goals, being able to translate those into implementation.
- Star Aasved
@Jenna: Great take. Connie Bensen likes to say that a community manager is the voice of the company externally and the voice of the community internally.
- Bryan Person
Everything ties back to ROI whether we like it or not...if you go to a senior exec and say..Ive had 15 conversations added 100 twitter followers and have 500 fans on friendfeed..they'll say..."Who cares?"
- Keith Burtis
Thick skin. Tact. Empathy. The ability to communicate very effectively about positives and negatives. The written word is crucial.
- Angela
How about effectively managing differing sets of expectations?
- Daniel Johnson, Jr.
@Bryan - so they are a defacto company spokesperson then? How does that role diverge from a traditional media spokesperson? or do they work in harmony?
- Chuck Hemann
BUT - if you can show the ACTIONS people are taking as a result of the community invlvemnt then you have a win win - Community = X (X=Y)
- Keith Burtis
Fluidity. Ability to roll with changes, know when change is necessary and when change may not be the best course of action.
- Star Aasved
But if you can illustrate to a senior Exec how you retained customers, changed a persons view, kept them around when they were leaving for good. Sent an email that turned them around completely, that works. You need the stories.
- Angela
And here I thought the face of the company was the receptionist. ;)
- Daniel Johnson, Jr.
Empathetic listening; ability to persuade with words; acting quickly and surely but never too hastily.
- Kat Brennan
Great points Keith on ROI. Companies are looking for DIRECT returns, not fluff from social media numbers.
- Sonny Gill
It would seem that measuring ROI in social media is the brass ring.
- Daniel Johnson, Jr.
I agree with Keith that direct ROI metrics sell community, but I think they also exclude much of the value of community. We should educate c-level execs about the less direct and less tangible - but still very real - value in social transactions.
- Jon Lebkowsky
Jon, yes - metrics only tell part of the story.
- Star Aasved
Should we expect our CM to understand business metrics? Seems like a different skill set to me
- Mark Sylvester
Daniel -- I remember going to a conference where a speaker emphasized using Return on Information as opposed to ROI. Took this advice, one of the bigger mistakes I've made. Lesson is always stick to the vocabulary and rules everyone else plays to. There is room for creativity, but not when it comes to hard-line numbers.
- Lou Ordorica
Essential to understand business as well
- Keith Burtis
CM doesn't need to be a business person, but definitely needs to understand the business goals of the community and how the community goals support them. Otherwise, the community is going to be short-lived.
- Jenna Woodul
Two threads I'm picking up. One, CM is a hybrid position that requires a diverse skills portfolio. Very untraditional. Two, it all ties back to ROI.
- Bill Free
@Mark I think CMs should understand business metrics, if it's not the case they might face more hurdles to do their work the best way.
- Lilian Mahoukou
CM's MUST create meaningful metrics that align with the business, we can't be rogue warriors, having a business understanding and being accepted internally as a key player are very important.
- Keith Burtis
After you have the meaningfull metrics set up benchmarks for yourself. This helps you proove your effectiveness. Once the internal reporting, meaningful metrics and benchmarks are set up you can go out into the wild and be creative. That pipeline of metrics ALWAYS stays the same. How you go about your community activities is fluid and moves with the industry
- Keith Burtis
Business reporting and community building need to be inherently seperate....You NEVER want to look at your community, network or individuals in your community as numbers to convert. My biggest rule is: never approach a network or individual in a network with a one sided greedy objective
- Keith Burtis
@Keith: Do you ever find it difficult to separate community building from business goals?
- Bryan Person
@Bryan - the business goals remain static, once you set the pipeline up you tend to forget about it. So not really. I love the creative, passionate, and communal part of social media. I find that if my heart is in the right place and the business pipeline is set up then everything falls into place
- Keith Burtis
@Bryan - the biggest fear I have when teaching people about ROI and traditiona;l business is that they will treat social media like traditional advertising and broadcasting. Thats why I say you need to be able to speak fluent business as well as have a massive understanding of the socil culture
- Keith Burtis
Keith -- really like your thinking on the role of community building and CM in a business, shows how the role is evolving.
- Lou Ordorica
Thanks Lou
- Keith Burtis
Content creates social media engagement - http://www.ducttapemarketing.com/blog...
Mike Whaling liked this
It's going to be a compelling week - NAA in Las Vegas will be unreal!! - Looking forward to see everyone.
Mike Whaling and Ellipse Group liked this
would love to meet you IRL (in real life) in Vegas. It's always great to put a face with a name.
- Ellipse Group
Right on - what is your name, btw? :)
- Mike Brewer
Elysa - I am running all of the social media for Ellipse. I blogged about your article today.
- Ellipse Group
Thank you for the very kind words.
- Mike Brewer
Good post: Multifamily Brand: Energy Makes the Difference - http://mbrewergroup.com/2009...
Mike Whaling liked this
Killer Facebook Fan Pages: 5 Inspiring Case Studies - http://mashable.com/2009...
Mike Whaling and Kevin Donahue liked this
I'm still ticked that I can't move my page to a different template. Right now they say I have to start all over.
- Rob Williams
Twitter tip for apartments: find & follow all major news sources on twitter so you can RT relevant news to your residents/prospects
Mike Whaling liked this
Trends: Impacts Of The Era of Social Colonization - http://www.web-strategist.com/blog...
Zack Brandit, Alex Schleber, finetuner and 15 other people liked this
Any one else run into "internal server error" when you tried to access this blog post? I got to it once but I've been running into errors since...
- MiaD
@MiaD - Getting a database error connection / internal server error connection as well.
- Atul Arora
@Atul Several other folks also ran into the same issue, but it seems to be working now.
- MiaD
yes online now
- Murat Gök
Great post. You're absolutely right - the social nature of the web will rule, and there is nothing we can do about it. Brands had better get on board ASAP or be lost in the clutter of the static web.
- Lauren Hughes
The Power Of Community In Marketing - Forbes.com - http://www.forbes.com/2009...
Mike Whaling and Jim Cahill liked this
10 of the Best Social Media Tools for PR Professionals and Journalists - http://mashable.com/2008...
Mike Whaling, sunzhifeng, Nestor Rojas and 3 other people liked this
So, UDR launches a MySpace page and does a press release??? What's up with that? http://www.pr-inside.com/udr-inc...
Mike Whaling liked this
Is This The Future Of Search? - http://www.techcrunch.com/2008...
David Young, Molly Metzger, Mike Fruchter and 9 other people liked this
Interesting idea; so is the Googleplex is looking to eat Digg's lunch?
- Steve Ellwood
I can't wait for the SEOs to get the boiler rooms pointed at this one.
- Mike Seidle
Holy cow.
- Brendan Cooper
from twhirl
Monumentally stupid idea. Google understands gaming better than anyone - they should be ashamed at the prospect.
- Dennis Howlett
from twhirl
This is SO obvious, once you see it in operation. GoThis is SO obvious, once you see it in operation. Good lord, the implications are astounding.od lord, the implications are astounding. My question is WHEN?
- Lisa Creech Bledsoe
from twhirl
(Why is everything repeating for me?)
- Lisa Creech Bledsoe
from twhirl
I'm with Dennis on this one. I think it's scary. I don't want marketers telling me the best search result. And yet, I *do* want humans looking at them. Think about Mahalo. Is that also monumentally wrong? Hmm... What if this ISN'T GoogleDigg (which it looks like) but GoogleMahalo? Where's Jason?
- Chris Brogan
My understanding is that you'll be able to use 'straight' Google search, and/or the Digg-like search. If not, then it should be. I don't see why this is so scary - it offers the best of both worlds, both the machine-based election for what you're searching on, and the human-based. And would it be so easy to game? Can you really game Google? As in, something that large? And if so, how does that make it lesser than Digg - assuming that is also gamable - or indeed current Google?
- Brendan Cooper
from twhirl
"The Wisdom of Crowds" is one thing. This looks more like mob rule. ;)
- Todd Defren
from twhirl
I wonder what if such a search engine had extremely good algorithm for clustering users... I mean - sorting users into crowds/clusters based on their personal preferences... And then ranking it in terms of those who think similar to me?
- A.T.
Skills to be Successful in Integrating PR and Social Media - http://feeds.feedburner.com/~r...
Harrison Wise, John Duff, Niclas Strandh and 3 other people liked this
Technorati Authority? Does anyone care about that place any more?
- Dennis Howlett
from twhirl
@Dennis - lately, I've been really digging into the authority/ranking part of what they do, seeing if I can understand it. I'm thinking twingly becomes technorati and we all keep playing through.
- Chris Brogan
Social Media Experts are the New Webmasters - http://www.louisgray.com/live...
Larry Kless, Mike Whaling, Steve Spalding and 5 other people liked this
50 Ways Marketers Can use Social Media to Improve Their Marketing - http://www.chrisbrogan.com/50-ways...
Mike Fruchter, Nancy Stall, Baard @ Pixum and 15 other people liked this
great post Chris
- Luca Filigheddu
Great post, I'm learning so much from you. Keep rockin!
- Denise
Thanks Chris, and love number 43.
- Sarah
@chrisbrogan is relentless in the creation of usable compelling content. I love his stuff and hate that I'm not half as productive.
- Barry Reicherter
from twhirl
Wow! Outstanding list Chris, thanks
- Keith Childs
Juicy post... thanks!
- Pedro Rocha
Who owns an employee blog? - http://giatalks.com/blog...
Mike Whaling, Timo Heuer, Diana Valerini and 3 other people liked this
Taking over your blog at IBM is nothing compare to you but you are out and it's employees voice. I find your sentiments in a good position to describe your feelings about blogging employees voice and in your own personal view with IBM.
- Jack
Imaging that Community Manager will take on a whole new meaning soon. It will include managing the social community spaces you are a part of
Mike Whaling liked this
Engagement Without Velocity is a Lot of Work - http://www.ducttapemarketing.com/blog...
Mike Whaling liked this
New blog post: Add Interactive Features to Your Site http://www.ducttapemarketing.com/blog...
Mike Whaling liked this
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