Beau Liening

I've gotten help from Frank in the past, but not for this problem. I rebooted my router and the connection seems to have become stable. I can't really believe it's my router, since it's brand new. The last time the modem decided to reset itself every 5 minutes is when I replaced the router. The modem decided to start resetting again tonight, but every minute or so. The modem has already been replaced once. The line to the modem is straight from the drop, brand new cabling. - Beau Liening

Guess I could drop Frank a line. - Beau Liening

In fact, I think I'll email him. 140 characters just won't do. - Beau Liening

I had an almost identical problem to yours. Got the run around from local customer service. Posted about it on my blog and then tweeted a link to that post that said "Hey comcast! Read this!" He saw it. Problem was fixed the next day. - Jim Hearts FF

here's the post from my blog. Frank E. even commented on it. http://serotoninrain.wordpress.com/2008... - Jim Hearts FF

Holy crap. 2 different email replies within 5 minutes of sending them email. Still, it won't be until tomorrow morning for them to look into it. Which is acceptable, since it's after 5pm here. =) - Beau Liening

good to know they still get after it! Hope they work it out quickly for you. - Jim Hearts FF

Thanks Jim. =) - Beau Liening

Ooh. Maybe I'll try this to see if Comcast will run the cable line from the end of my driveway (that's where cable service stops) down to my house. :) - Curtiss Grymala

my pleasure, Beau. - Jim Hearts FF

Turns out it is a problem on my side. Something was causing the modem to reset on my side. After playing with things, I plugged my router into an outlet not on my UPS and the connection hasn't reset yet. So hopefully this will end my connection problems. - Beau Liening

and yet again I spoke too soon... - Beau Liening

Next test, plug modem directly to my computer. - Beau Liening

WTF. The modem is plugged directly into the computer. Nothing else between it and the computer. And the modem resets. This didn't happen with the tech had his laptop plugged in for 20 minutes. ARGH. - Beau Liening

So the comcast cares people called me and said they'd be calling local management to send out a team to get me back up and running. About half hour later the local installation manager called and said she was sending a tech and teamleader out tomorrow between 12 and 2. That's cool. Then I guess the tech supervisor called and talked to my sister trying to give the "it's your equipment" spiel. My sister wasn't having it. I'm at work tonight anyway. So we'll see what happens tommorrow. - Beau Liening from iPhone

The comcast cares people will probably call you to follow up. Maybe you should take some names for when that happens. - Jim Hearts FF

They're trying to put the modem on USB but apparently the drivers aren't compatible with windows 7. They're going to try a docsis 3 modem next I think. - Beau Liening from iPhone

Currently installing docsis 3 modem. - Beau Liening from iPhone

No docsis modem. They're trying to add a separate Internet only modem. - Beau Liening from iPhone

Damn. That's bad. :( - Roberto Bonini from iPhone

OK. They left the internet/telephone modem in place, but only the telephone is connected. They installed an internet only modem for my internet. They still think it's a voltage problem with my NICs, but since the NICs are less than a few months old, I really don't think that's the problem. So we're trying it this way because the internet only modem is less sensitive to voltage. If it works, I'll be happy. We'll see. =) - Beau Liening

ugh. That's frustrating. Hope the new fix is the good fix. - Jim Hearts FF

Me too. They've been really helpful. - Beau Liening from iPhone

I haven't had any problems with the new modem yet. Yay! - Beau Liening