 |
|
| FriendFeed is the easiest way to share online. Learn more » |
John Sullivan › Likes
I find that I have extremely low patience for companies that have Twitter accounts, online support tickets, web forums, and other means of communicating with users but fail to actually respond or address issues or update in a timely manner. I think far worse of them than companies that just don't bother to establish a web presence.
Christopher Granade, John Sullivan, Liana Shanes and 9 other people liked this
They are wasting my time by conning me into believing that I can interact with them and that they have support. I can't respect that.
- joey
Joey, brands are finally starting to comprehend the concept of customer service. Just bring your business elsewhere :)
- Mona Nomura
forums can be helpful for users to discuss their issues even when there is little activity from the company itself
- Mike Chelen
MMO companies are notoriously bad with communicating with their customers. Then again, they also receive 100x more complaints in the forums and can't possibly make everyone happy.
- Rodfather
A lot of companies have great customer service; maybe online customer service is new to many brands, but the company that sparked this thought runs several MMORPGs and has a large staff with multiple Twitter accounts designed as community managers set up regionally. They also have several ticket reporting systems that they ignore and announcement systems that they fail to use. Why...
more...
- joey
You should blog and Tweet your complaints - call them out like I did @UnitedAirlines :)
- Mona Nomura
Mike, that's very true, but I'd want to know what my users were complaining about and when there are ten threads bemoaning the lack of announcement for a server maintenance window on a Saturday night, I'd want to come up with a response to my users and work to ensure that next time I can fix that problem. Then again, in my role running operations, I was attentive to those details.
- joey
Mona, I have a bit and have gotten no response, which just heightens the frustration. A friend works for a subsidiary and I don't want to irritate him, which is why I decided to vent over here instead :) And ooooh boy @UnitedAirlines.
- joey
When it comes to all these fancy web apps, responses from the company will definitely keep me a happy user, even if they may not have a solution for me. The fact that they pay attention is a big plus. Same goes for pretty much everything else. Responding, even if you're just acknowledging a customer/user, shows that someone cares....or is at least attempting to pretend to care :)
- Rahsheen ™, Coach of FF
Rasheen, that goes a long way for me, too. I don't need answers to everything, I just don't appreciate being asked to submit complaints or contact you in ten different places and then never hear back. Pretend to care if you want my money ;)
- joey
I hate Comcast but I LOVE Frank! I also HATE Ford but Scott Monty RULES.
- Mona Nomura
Yeah, Comcast is teh suck, but his attempts to resolve my situation once (which turned out to be our own fault), made me feel less upset about being a Comcast customer.
- Rahsheen ™, Coach of FF
I am making Facebook Light my default. Love it.
Alex Scrivener, Kol Tregaskes, Iván Abrego and 10 other people liked this
Me too - very clean.
- Scott Loftesness
is it some sort of theme? cleaner and simpler themes are always the best
- testbeta
Why? Just curious ;-)
- Brad Williamson
is there a way to see it even if it's not enabled for you?
- Zio Bonino
I'm sorry but Facebook lite hasnt news feed in real time.
- Kaspo
Screenshot/link? ^^
- James Kuypers
@James and @Zio - do you guys need access? I have invites.
- Steve Rubel
from email
I'd love to try it. my email is eiochemipensavo at gmail dot com (thank you in advance)
- Zio Bonino
Facebook lite doesnt need invite. http://lite.facebook.com/
- Kaspo
kaspo: thank you, it's enabled only to some people in the states.
- Zio Bonino
from IM
@Zio Bonino. It's enable only for english version.
- Kaspo
whoa, thanks, it DOES WORK :)
- Zio Bonino
from IM
it looks way better!
- paolaki
it's even usable, methinks :)
- Zio Bonino
I didn't think much of it. It's still Facebook. :-(
- Kol Tregaskes
Pot-TV Removed From YouTube | #Cannabis Culture Magazine http://www.cannabisculture.com/v2... #marijuana #mmot
John Sullivan liked this
YOUTUBE SUCKS LOL :) throw google in there also for being HYPOCRITES LOL
- John Sullivan
Internet Radio and Podcasting Are Going Mobile: Internet Radio and Podcasting Are Going Mobile is a post from: B.. http://www.fridaytrafficreport.com/interne...
John Sullivan liked this
I'm GOING MOBILE :)
- John Sullivan
I'm quite amused by the position that I hear a lot from people on the right: "if you can't afford health insurance, you shouldn't get medical care; why should I pay for someone else's medical problems?" If you're generally healthy and you have health insurance, you already are paying for someone else's medical problems.
Daniel Rowley, John (a.k.a. dendroica), Jérôme Flipo and 11 other people liked this
I'd rather pay for someone else's coverage than be the sick one ;)
- Clare Dibble
I'm healthy, I don't have health insurance, and I'm perfectly happy with that state of affairs. I really don't need a nanny state trying to force me to get health insurance at the point of a gun.
- Otto
might want to hope not to have any kind of accident then.
- metalerik
If the President is telling the truth, we will not pay any additional taxes for his health care plan and those of us currently with insurance will be paying less. Don't you want to pay less for your health insurance? Or, do you just love helping big insurance executives cram their pockets full of cash. Of course, you can always just try and tell me the President is lying. At some point, I think we just have to take his word for it and see if it works--we can't just keep things the way they are.
- William McCamment
Canada spends about 1/2 as much per capita on health care, and has a lower infant mortality rate and longer life expectancy. Also, both of these statistics improved after they instituted nationalized health care, after having been relatively stable for several decades. http://www.yesmagazine.org/issues...
- Robert Felty
Kristi to Kristi's feed, Blogging and Business Success Collaboration, Friend Feed Blogers, The Bloggers Discussions, Social Media, Social Media Club, Social Media Enthusiasts, Social Media Marketing, WordPress
This week's Fetching Friday includes tons of resources (blogging, social media, personal development, photography & more), Follow Friday recommendations, and a beautiful video of the 2nd largest aquarium in the world. - http://kikolani.com/fetchin...
John Sullivan and Zoran Vuletic liked this
Thanks for the link!
- Abad A. Perez
20+ Useful Desktop Blog Editors - http://www.webdesignerdepot.com/2009...
 |
Robert Higgins, mridul, Shevonne and 18 other people liked this
Trying out BlogDesk
- Jorge Escobar
Great alternatives for using the built in editors.
- Rob Cairns
Alfredo, you post this when I am away from my computer. Geessshhh! ;)
- Shevonne
Setting up a new Acer Aspire 5536-5255 Vista Amd Athlon 64x2 3gig Ram 250 Hardrive Ati 3200 $549.00 at Staples Lindsay,Ontario
John Sullivan liked this
what's that mean you PLUGGED IT IN :) amazing how new computers are I haven't dl a driver in along time :) Best wishes with it
- John Sullivan
RT @MailOurMilitary: New followers, I appreciate your patience. I like to review each and everyone's profile before clicking "follow"
John Sullivan liked this
Happy 4th hope you have a great day :)
- John Sullivan
Top Three Web RSS Readers to Manage Your RSS Feeds #rss #rssreader #greader #feedly #bloglines - http://maketecheasier.com/top-thr...
Ivan Zuzak, mridul, John Field and 27 other people liked this
"The Internet is quickly becoming many people’s one-stop shop for getting information. There are tons of newspapers, magazines, podcasts, blogs, etc. talking about something that will be of interest to a group of people.These publications usually offer RSS feeds that make it easy for their readers to continue viewing their content outside of their site. If you have more than ten RSS feeds that you read every day, you probably use (or need) a RSS Reader to manage them. These RSS Readers can be web-only or downloadable software."
- Shevonne
from Bookmarklet
My post! I hope you like it. =D
- Shevonne
nailed it!
- vijay
Feedly! It's everything in gReader, just prettier!
- Kandeezie
poor bloglines, they're soooo going out of this business
- Dobromir Hadzhiev
Bloglines' beta version is pretty nice, but they need to add the share capabilities that GReader and Feedly have.
- Shevonne
Thanks for including feedly in this review!
- Edwin Khodabakchian
@Edwin You're welcome =D
- Shevonne
I use Google Reader on Chrome. I would switch to Feedly but you can't share with notes + you're forced to use Firefox. It's a pity, Feedly UI is better and Friendfeed integration is nice.
- bnoise
bnoise: you are correct about the lack of chrome support (yet). Regarding sharing with notes, that is supported now - there is a button in each article which looks like a google reader icon with a yellow note on it. If you click on it, you while be able to share with notes. Have a good week end.
- Edwin Khodabakchian
Thanks for the info Edwin!
- bnoise
Feedly and I have become very good friends - a great working relationship with Google Reader
- Sean
Feedly: not only blessed with a more elegant design than all the others, but with more power features as well.
- Sean McBride
I use FriendFeed now (used to use GReader).
- Kol Tregaskes
I still have a Bloglines account but yes GReader and the Greader/Feedly combination has made it quite redundant. But you never forget your first RSS reader:)
- M F
Kol, don't you miss some GReader features like mark read/unread, star and chronological order? In FF I feel like I could always miss a post.
- bnoise
bnoise, yeah but I haven't used GReader for a few weeks now and getting on fine with FF as a reader. But I've virtually stopped using FF for the moment too as I have other priorities atm. :-(
- Kol Tregaskes
I use NetNewsWire. I've never been able to understand the attraction of a browser based RSS reader like Google reader. Perhaps I'm just old fashioned, but NetNewsWire is neat and concise. Google reader is an utter shambles to my eyes.
- Gilbert Harding
bnoise: the options of being read or unread is kind of combined with chronology in friendfeed, because posts with new comments appear at the top of the feed listing
- Mike Chelen
The groups I use for my feeds on FF are either private or only have been reading them, so the order stays the same and thus I don't miss anything. I simply scroll down the new entries until I reach the last 'liked' entry.
- Kol Tregaskes
Interesting! I should try it.
- bnoise
Don't forget to use this: http://feed-buster.appspot.com/ to get the best possible input from your feeds. :-)
- Kol Tregaskes
Gilbert: saving user subscriptions, even when logging in through multiple systems, is one favorite feature of web based feed readers
- Mike Chelen
If only all RSS feeds contained full pieces, instead of article intros. Just a side note.
- Tibor Holoda
RSS readers modeled after email clients make me sad. I want to be able to miss some things. I have enough trouble getting to inbox zero with my email, I don't need to stress over my RSS feeds as well.
- Tech Introvert
I love Feedly-it completely changed my RSS experience!
- Kelly W.
If you think FriendFeed's community is abusive remember that bloggers had Valleywag to worry about. EVERY online community is abusive. Do I need to remind you how many "I am unfollowing Scoble" Tweets I have seen? They ALL are abusive. And heck, back in college the Unix users made fun of me because I used a "toy computer." you know that as a Mac.
Dobromir Hadzhiev, Kol Tregaskes, Gordon Saunders and 58 other people liked this
I use one of those 'toy computers' and I wouldn't use anything else ;)
- Stuart
I have been on many online communities since I joined in 1984 and FriendFeed is the best.
- Robert Scoble
any community has its abusive segments, FF included, it's the nature of human groups
- Prolific Programmer
from IM
Prolific: yup, it is part of hanging out with passionate people.
- Robert Scoble
The detachment of the digital medium always seems to unleash the darker side of people who would otherwise be friendly.
- Adrian Scicluna
It is always easier to blame others than to find blame in yourself, period.
- Louis Gray
Stuart: they all use Macs now too.
- Robert Scoble
all people, passionate or otherwise, @scobleizer
- Prolific Programmer
from IM
I think this is a poor use of the word "abusive". And Macs ARE Unix boxes now, so of course they do.
- Neal Jansons
Ade: Iran proves that some people just aren't friendly online or off.
- Robert Scoble
What Robert says is true enough. I sometimes wonder why people act like insults and arguments are new and shocking, and I conclude it's because they weren't watching during the UseNet days.
- MiniMage TKDteacher of FF
Neal: back then their ire was aimed at GUI's. They thought real computer users used command lines.
- Robert Scoble
I've always been afraid of Internet communities until I discovered FriendFeed.
- Mona Nomura
Oh, people crying wah nowadays should have seen the messageboards on my old hacker BBS when I was kid.
- Neal Jansons
from IM
strange how people say stuff online they would never say in person
- Peter du Toit (S.Africa)
Peter: the more I get around the more I realize some WOULD say that to you in person. I will take ALL my online abuse vs. An Iranian clubbing.
- Robert Scoble
Remember how Arrington was spit on?
- Robert Scoble
Peter: Reminds me of http://www.urbandictionary.com/define...
- Nicholas James
Robert: Re Arrington being spat on -- yeah, but you're a nice guy. :) No, spitting is not nice not matter who it is.
- Diego Barros
I was rather horrified when Mike got spit on...he/his family got threatened, too, if I remember right. People are not nearly as civilized as a lot of us would like to believe.
- Neal Jansons
from IM
Robert: I hear you. I guess mobs online or off are not cool.
- Peter du Toit (S.Africa)
Nicholas: lol
- Peter du Toit (S.Africa)
Peter: I will take an online mob over an offline one any day. Pixels might get me angry but they will never break my bones.
- Robert Scoble
Robert: I know that. Only saying that IT somehow seems to embolden people to do mischief.
- Adrian Scicluna
Lol
- ♥ Medriss ♥
Raobert: that's why I am saying we shouldn't call the pixel version abusive...hearing/reading words you don't like or are insulting is not abuse. Kids getting beaten, prisoners being tortured, women being terrorized, etc...that's abuse.
- Neal Jansons
from IM
I think friend feed has a lot of smart people on it. What more can you ask from relative strangers than some degree of civility and intelligence.
- James Watters
Robert: thats a quotable quote :-)
- Peter du Toit (S.Africa)
Peter: Miriam here on FriendFeed is worrying whether she will see her friends again. She is in Iran. And we are worrying about whether Aaron will stay on Friendfeed or not. How lame we are.
- Robert Scoble
You could have just said "that's quotable" you dumbass :)
- James Watters
Our revolutionary war father's fought against an arrogant king in the dream that someday, we too could kill a Friday night with internet ruminations.
- James Watters
Anna, thanks for following me. I can barely keep up with my blog and my day job --let alone FF. Jesse, thanks for the votes of confidence.
- Jeremiah Owyang
Miriam's in Iran RIGHT NOW?
- Prolific Programmer
from IM
Robert: I think the greatest challenge we all face is to rise above our personal experience and drama and to see it in context or compare it to other far more serious issues being played out. Important to do but not easy
- Peter du Toit (S.Africa)
Prolific: my Maryam is here. Miriam, though, is in Iran.
- Robert Scoble
I'd say that ANYTHING social in nature, since it involves human beings, is bound to be abusive...it's just what people do. Unfortunately.
- Carlton Hackett
Miriam in Iran is here: http://friendfeed.com/guineve...
- Robert Scoble
I'm not concerned about whether or not Aaron stays or goes. What concerns me is that he thinks if someone's offended by an insult he hurls at a group of people, it's that person's "choice," but if he gets a little back, it's an attack. I will cease to be concerned about that soon enough, though :).
- MiniMage TKDteacher of FF
Minimage: that is why I blocked him. I don't have enough time to put up with that.
- Robert Scoble
"It is always easier to blame others than to find blame in yourself, period." - Louis Gray <----YES! And I shall pull a most appropriate quote from "Cyrano de Bergerac" (the original stage play) into the next comment...
- Micah Wittman
"CYRANO: Why, I well believe He dares to mock my nose? Ho! insolent! (He raises his sword): What say you? It is useless? Ay, I know But who fights ever hoping for success? I fought for lost cause, and for fruitless quest! You there, who are you!--You are thousands! Ah! I know you now, old enemies of mine! Falsehood! (He strikes in air with his sword): Have at you! Ha! and Compromise!...
more...
- Micah Wittman
"I think friend feed has a lot of smart people on it" - James. This is so very true ;)
- Diego Barros
Neal: verbal abuse is still harmful, even while to a far lesser degree than physical
- Mike Chelen
The "passionate people" thing is a bit of a cop out. It's perfectly possible to be passionate without being an ass about it. It just requires a little empathy or failing that manners.
- Eoghann Irving
I don't think Valleywag ever took potshots at the common man-- or am I wrong?
- Andy DeSoto
Andy: define "common." the common man isn't using a computer yet.
- Robert Scoble
Eoghann: when someone is advocating for taking away my rights that calls for stronger tactics. The Iranian protesters aren't always nice. Sometimes people are wrong and need to be told that in no uncertain terms.
- Robert Scoble
Scoble: someone may have a physical presence in the world with a name but are they really considered "alive" or "human" if they aren't on Facebook, Twitter and FF and have a computer (preferably a Mac) ;)
- Mike Bracco
No good deed goes unpunished
- Charlton Barreto
If "abusive" means that we use the traditional standards of libel, that should be just fine with everyone. This tendency towards standards that don't allow saying anything that could hurt anyone's feelings even if true for public conduct has some pretty bad authoritarian side effects.
- Andy Carrel
We're doing pretty well on the "common man" thing, at least here in the United States. Neilsen Online's last U.S. estimate had 231 million American internet users, which works out to almost 3/4 of the total population. Impressive.
- Chris Baskind
Chris: there are almost seven billion people on earth. Only one out of seven has a computer.
- Robert Scoble
@scobleizer are you counting mobile phones as computers?
- Prolific Programmer
from IM
Yup: Just talking about the United States. It's coming along, though. There are about 1.5 billion people online.
- Chris Baskind
like Tony Montana said "you need people like me". Powerful words, don't forget them.
- iTbay
Prolific: most mobile phones are useless for the web. I don't count those.
- Robert Scoble
In the '80s I used to joke, "How can you tell the difference between a Mac user and a PC user? The Mac users have girlfriends." (So did Amiga users but that's a different story... But then again, that could have been because of the Mac OS emulation. Hehe.)
- Mark Davidson
from BuddyFeed
Neal: Online psychological warfare was a pre-runner to multi-player online gaming. If not for my participation on early BBSs, I wouldn't have a practical understanding of logical arguments, cognitive linguistics, emotional triggers, or herd behavior. All of which turned out to be marketable skills.
- Mark Davidson
from BuddyFeed
Haha, now that's a point, Mark. I like to think that users got some value out of our BBS (other than plans to build a Blue Box or the latest list of 950 cutout numbers...it was a hacker board, after all).
- Neal Jansons
Heh, if people are arguing with you and abusing you, then you probably are doing something right!
- Malcolm Bastien
Hey, I unfollowed you on twitter, but that's 'coz I already follow you on FF and pretty much 100% of your tweets are from FF. Why duplicate stuff? That ain't abusive!
- Yuvi
Yuvi: unfollowing isn't abusive. Saying you are unfollowing is.
- Robert Scoble
I do remember tweeting about unfollowing you, citing the fact that I get your content on FF anyway. But yeah, I do get your point.
- Yuvi
Chennai, India. Named after my second favourite curry: Madras.
- Mark
Robert: actually very thankful for messages explaining when and why people unfollow me, *if* they are friendly and constructive
- Mike Chelen
Mark: now that macs are used by real computer people, some of them don't have girlfriends either :D
- Mike Chelen
Robert: I think you're letting your pain blur your thinking... be strong, grasshopper! When you said "EVERY online community is abusive." you went a bit overboard... blub, blub, blub! Here's the thing about communities. They DO have characteristics as a group, and some are more friendly than others, as a group, but all groups are made out of very diverse individuals... because even in...
more...
- Fred Davis
Fred, every online community has a group identity that defines it as as a group of 'insiders' versus some 'outside' external to the group. That's what makes it a community. And that's often where the nastiness sets in - in struggles over group identity. I would say that's what makes all online groups 'abusive' in at least some respects.
- Scot Mcphee
It was the same with IRC, same with Usenet and the same even with the BBS's - if you were an outsider, then some others may flame you or make your online life suck. Nothing new here...
- dannystaple
Be nice if everyone came online to help each other out IMAGINE
- John Sullivan
It is unfortunate that so many believe abuse - whether verbal, emotional or physical - is acceptable. The greatest issue of ours or any time is not the pursuit of money - it is the pursuit of power over others.
- Internet Strategist
In the 1980's I started with a Mac 512K, a printer and two floppy drives, at $3,300.00 it seemed a bit pricey. But my engineer peers in Hollywood bought PC's, and it took them hours of configuring just to print! Smug me just printed my reports and went home! WYSIWYG was awesome...
- Nicholas Chase
@Internet Strategist: Don't be so certain people are accepting abuse. What I'm dismissing is the notion that coming to FriendFeed opens one up to much more abuse than one could've ever encountered on the internet. I may not know much about social media, but I joined so many listservs in 1993 that I had to go through over 150 emails a day, & I saw nastiness then. From there, I moved to MUDding, IRC, & UseNet, & then the web came along. People sometimes got nasty everywhere. To think anything else is silly.
- MiniMage TKDteacher of FF
But the Unix users were right :)
- Ryo / Fuck Facebook
I am unfollowing Scoble because of this abusive comment. It has mortally offended me, and I am seeing my lawyer. And if you believe that, I have this bridge I can sell you... :)
- Ian Betteridge
+1 on the Unix users were right. :]
- Mark Woodson
A story about Cloud Computing http://www.handshake20.com/2009...
Nicholas James, Daniel Rowley, John Sullivan and Robert Scoble liked this
Kristi to Kristi's feed, Social Media, Social Media Club, Social Media Enthusiasts, Social Media Marketing, Blogging and Business Success Collaboration, Friend Feed Blogers, The Bloggers Discussions
SEO and Social Media - How to get backlinks, even from NoFollow networks. - http://kikolani.com/seo-and...
Amy℠, John Sullivan and michelle lamar liked this
Award-winning blogger Amel Abdullah shares her secrets #blogging - http://www.examiner.com/x-9968-...
John Sullivan, Ronald and mridul liked this
"For the second year in a row, Amel Abdullah's website--Resources for Muslim Writers--has been included in the Writer's Digest 101 Best Websites for Writers. Amel is a freelance author and editor of several books, including Ripples by Jamilah Kolocotronis and Life is an Open Secret by Zabrina A. Bakar. In an interview with examiner.com, Amel shares her secrets of blogging success."
- Shevonne
from Bookmarklet
Kristi to Kristi's feed, Blogging and Business Success Collaboration, Friend Feed Blogers, The Bloggers Discussions, Social Media, Social Media Club, Social Media Enthusiasts, Social Media Marketing
Fetching Friday - Blogging & Social Media Resources Mashup, #FollowFriday recommendations, WordPress Security News, and Amazing Animations > http://bit.ly/z5C0v - http://kikolani.com/fetchin...
John Sullivan liked this
Other ways to read this feed:
