"Kare, That has also been my experience. In attempting to be clear, I have seen other people feel attacked, cornered, or criticized. In face-to-face communications, I find that I have to work really hard to control my tone, body language, and facial expressions so that the questions comes across as an honest attempt to create mutual understanding and not as an attempt to "catch" the other party. Thanks for pointing out the possible downside of the approach. Your comment points out how difficult communication can be even when we have the best of intentions. Guy" - Guy Harris