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Reminder: The Five Stages Of Early Adopter Behavior (See Stage 4: Entitlement) - http://louisgray.com/live...

August 9, 2009 from Bookmarklet - Comment - Like - Share

beersage, Andrei M. Marinescu, NaHi and 101 other people liked this

"At this point, often in part due to favorable feedback from the service's authors, the early adopter feels a sense of entitlement, that the product absolutely must be architected in the way they say so, even if to move in that direction wouldn't serve the larger installed base. Now, instead of suggesting quick ways the service could update, the calls are more like ultimatums, and if not quickly seeing a response, the early adopter can get extremely frustrated, at times, seeing this annoyance bubble up to the same degree their first comments on the product reeked of praise." - Louis Gray from Bookmarklet

44 more comments

Re: This. http://friendfeed.com/scoblei... The feedback is predictable. - Louis Gray

I get the feeling the Robert has jumped the shark a little bit here. I hope he apologizes to Kevin for his uncalled for ad hominem. - Brian Sullivan

This is great, but I think it ALSO applies to less than diplomatic responses from early adopters that I go back to Twitter, ha. I don't take it personally, but your point is a nice reminder that it is not about me. - Liza + = ?

science. - Josh Haley from iPhone

I may be the only early adopter that doesn't feel entitled to anything - Bwana ☠

Then again, I'm not your average human - Bwana ☠

Ever since I posted this, I'm self-aware about potentially slipping from a 3 to a 4, so I think twice about posting criticism without knowing the deciding factors. - Louis Gray

Hah! Looking in mirror. Seeing egg on face. - Robert Scoble from iPhone

I feel entitled to type in this box and push the button named "comment." Sorry, I thought that was what FriendFeed was designed for. - Robert Scoble from iPhone

I don't know that entitlement is the right word. For me, at least, it's more frustration. Here you have this great product. I want more people to know about it, but I'm having issues, be it my tech, user error or just loss of features, it's frustrating. If I'm having these issues, then there's no way I'll be able to explain to my friends and family why things are why they are. When you... more... - Anika

One point to the one above. I know that many companies who offer free service will or should charge for use at some point. I'm okay with that, but when they mess with functionality it's hard to justify paying for it. When your users are asking for the same thing over and over again, especially when you're in beta, don't give them a useless feature that offers nothing much to usability. At that point, it's hard to justify the ongoing use of something, let alone paying for it in the future. - Anika

Is it entitlement or ownership? People support what they help build, right? So maybe it is partly a sense of ownership... - Liza + = ?

Great conversation thread... Rule #1 if you do not own it, then do not falsely allow yourself to believe your vote will ever - or should ever - count. Sometimes the developers listen to your sound words of device, but in my humble findings often this waxes and wanes. Rule #2 is that step 5 is your alternative. Rule #3 is always see Rule #1 when you begin to think your opinion matters ;-) - Ken Stewart | ChangeForge

Robert. No harm, no foul. :) I'm just glad I wrote this one already last year, so I don't have to do it again. - Louis Gray

its a pretty graph and perhaps it is true, i have experienced it myself through mmos, beta testing, but did you actually have numbers or is this just instinct? - Robert Higgins

By the way, I'm ACTIVELY still in the promotion phase. I'm showing FriendFeed to EVERYONE as everyone I met in Boulder last week can attest to. That's one thing that Louis' graph doesn't understand. I go through all of these phases IN PARALLEL. Not serially. So, deal with it. :-) - Robert Scoble

The graph is simple. People are not simple. :) The downside to acting like a #4 is dorks looking for an excuse tend to use it as an excuse. Just wait. (Not even Scoble likes FriendFeed any more... he says... "x") So don't give the bastards any ammo. :) - Louis Gray

Louis what is the oldest service that you still use that you didn't migrate from and why? - Robert Higgins

Interestingly, those seeking to distill life into simplistic terms can be dangerous. Like those dorks who spout off non-sensical rules ;-) - Ken Stewart | ChangeForge

I do think it is used as ammo, which stinks, b/c a discussion we should have (UI on FF) becomes a territorial battle. There were great points made, but also a lot of juvenile comments which I hope are ignored. As I learned in my first online attack, "don't feed the trolls". They are everywhere and not unique to specific networks. - Liza + = ?

for me the oldest service i still use is hotmail. - Robert Higgins

Robert: you didn't ask me, but I'll answer anyway: Outlook/Exchange. Although that has changed a lot over the years but I first started using whatever Microsoft called it (MSMail?) back in 1993. Regarding newer web services? Flickr. Wordpress. Google Reader are probably the ones that have had the longest staying power. - Robert Scoble

Louis: yeah, but if I worried about what dorks think I would just stay off the Internet. :-) - Robert Scoble

thought about why and the stages of the graph. while i still use hotmail, for family and things i have migrated to gmail mostly. I personally never did step 4 with hotmail, but i did get buddies on it a long time ago before they even had their own computers. It was cool to promote hotmail and messenger in the 90's felt hip to chat with people in China when I lived in USA. I still like sky-drive for the free 25 gigabytes of online storage, so will probably never migrate. - Robert Higgins

Robert, I still use .Mac mail, and have for a very long time. (Some day I may move to GMail, but not yet). I have stuck with Mac OS through all its iterations from System 6 or so, so I assume that counts. I've been on FriendFeed longer than Twitter, and Facebook longer than FriendFeed and Google Reader longer than Facebook. - Louis Gray

thats interesting, but in term of early adopter and stages where are you now with Mac OS for example. - Robert Higgins

I would say Stage 3 with Mac OS. I don't feel like they need to change anything to reward me for my loyalty. I've never been a Stage 2 user for Twitter, so I hang out in Stage 3 or 4, it's just a utility, as is Facebook. I am Stage 2 and 3 with FriendFeed and Google Reader. I will always push FriendFeed and Google Reader, even if I know they could improve, because I get great value from both and trust the teams. - Louis Gray

Louis: I was through all five stages with the MacOS by 1993. Started over again in 2003. Heheh. I forgot that I still use Hotmail and have for a long time (I remember waiting in line for StarWars #4 overnight with the Hotmail founders and thinking they were pretty cool). - Robert Scoble

you are such a geek scoble waiting in line overnight for Star Wars #4 with hotmail founder - Robert Higgins

Robert: that is true, but, as waiting overnight for the iPhone proved, the line itself was more fun than seeing the movie or getting the phone. In Silicon Valley these things turn into impromptu barcamps. Several companies had tents and it was an all-night party. My son did both with us and they were among the best things I've ever done with him. Good bonding time. :-) - Robert Scoble

Higgins: if I remember right one company even paid for a T-1 line so they could provide wifi to everyone. In Silicon Valley we take these things seriously! :-) - Robert Scoble

Nice bell curve, this typically represents most things - I can be in different stages at different times! - for example - different features of the product (ie I can discover a feature, then promote, etc). Not sure about Migration phase, I would prefer to call it Withdrawal - Geer

I think this post was bad form. I have experienced the same problems with admiring the power and brilliance of the features and simultaneously being confused by their counter intuitiveness. In any case if the graph is accurate Robert's activity would have already slowed and will continue to slow down until migration. The bad form is explicitly referencing Robert. - Ru Viljoen

Ru: thank you. Truth is in just the past week I was in all five phases of FriendFeed and even Twitter. I never liked this post by Louis' even though there's some truth to it and I'm still trying to figure out why. - Robert Scoble

Ru, I know FriendFeed is not perfect. But pound for pound, they have the best talent in the business. I also read and enjoyed the exchange in Robert's piece, but didn't "like" it, as he says he didn't this one. Robert and I have a long history of agreeing 95% of the time, and have a mutual respect that lets us exchange ideas this way. I personally would not have approached the issues in the way he did, explicitly referencing Kevin, for example. - Louis Gray

Louis: Kevin runs design at FriendFeed and he's a guy I've judged that is able to take a huge amount of criticism (earned or unearned) and keep his cool and tell you why he's doing what he's doing. Like you said, they have the best talent in the business. Kevin proved it again yesterday. - Robert Scoble

My 2 cents about FriendFeed interface design: Overloading/hiding of controls is often used to present a simpler UI. It's difficult to find a balance, and often testing things on novice users is better than on veteran users to get a fresh response. One difficult example (which I don't know if I could improve) is Canon's cameras (of which I've used 4 cameras). Canon had a standard way of... more... - Mitchell Tsai

Sometimes interface design can be complicated with people at various stages of behavior. Yahoo! tried to change their interface after a few years and got a "New Coke" response (e.g. focus groups, testing, etc... before release). The new interface worked better & made more sense, but they got 1,000s of e-mail complaints from older experienced users - ended up staying with the old... more... - Mitchell Tsai

Oldest services I still use: MS-DOS (1981), Unix (1982), Mac OS (1984), MS Word (1984), MS Excel (1985), MS Powerpoint (1987), MS Windows (1987), HTML (1993), Yahoo! (1995), PriceWatch (1995), Post.Harvard.edu (1995), Slashdot (1996), MapQuest (1996), Google (1997), Amazon (1998), MS Outlook (1998), Internet Explorer (1998), PriceGrabber (1999), SECInfo (2000), Network Solutions (2000),... more... - Mitchell Tsai

Goodness me Mitchell - Thomas Power

Indeed. Outlook 98 is the devil :) - Roberto Bonini

Thomas - It's interesting to see what "stands the test of time". Used HotBot for search 1996-2000, but Google's cache won me. MS Multiplan was my 1st spreadsheet (not a Lotus 1-2-3 fan), but Excel beat out many better spreadsheets. MS Outlook won me with color e-mails, shared calendars, & event coordination. Google Maps still hasn't beat MapQuest IMO. I'm still resistant to using GMail... more... - Mitchell Tsai

Considering I'm on stage 4 right now, I wonder how much I stand to make from the sale of Friendfeed? - Andrew Smith

Louis, Robert: It makes sense to me that a service would be forced to field speculative criticism and that the criticism should be answered on the merits of the argument. In this instance I thought that Robert insightfully pointed out the problem with the UI and then must have been totally side swiped by an unrelated personal criticism from someone who is well regarded. I hate to see... more... - Ru Viljoen

It's Interesting that you posted this last night, before the friendfeed/FaceBook announcement! Good intuition! - Michael Fidler

Robert Scoble

Prop 8 has NOT been overturned. Lots of people are saying it has on Twitter http://friendfeed.com/search... Wrong! Old article.

May 15, 2009 - Comment - Like - Share

Ho John Lee, sofarsoShaw BAZINGA!, Carmen wBabby and 17 other people liked this

This is why I read things on friendfeed so I can see what people are saying before retweeting them. - Robert Scoble

32 more comments

Embarrassing for the social web. Everyone is just passing it along without checking it out. - Robert Scoble

Thanks Robert! I almost RT'd @QueenofSpain's - Jorge Escobar

Jorge: yeah, and I saw Danny Sullivan RT'd again. This is the second time he's pushed something along that has turned out not to be true. Not good. I know he corrected it, but still. - Robert Scoble

Wow. Apparently people don't look at dates on articles anymore? - imperator3733

Embarrassing indeed, it's even in the URL, lol. "...riage16-2008may16,0..." - Andrew VanderVeen

It's easy to be confused by though... the date says May 15. Easy to process 2008 as 2009. - Blake

Andrew: what keyed me into it was the picture. If it was a news event happening right now there wouldn't be pictures, at least not in the LA Times. Blake: yes, but we have to think more critically about stuff we push along. - Robert Scoble

If this had been real the first ones to break the news WOULD NOT BE THE MAINSTREAM NEWS!!! - Robert Scoble

Especially not a newspaper. - Robert Scoble

And if it really were true, then tons of first hand reports would come in. - Robert Scoble

And if it really were true it would be all over Google News and Memeorandum. - Robert Scoble

Robert, you're right. That's why I was skeptical when I first saw it... I couldn't believe that no other sources were reporting it. Then I saw the date. - Blake

Hopefully no one is blogging about it. These types of things affects all of us as bloggers. - Jorge Escobar

Blake: The LA Times article is dated May 16, 2008, not May 15. - imperator3733

imperator, in the article text, it says that Prop 8 was overturned on May 15. - Blake

Fact checking FTW! - Bruce Lewis

@Bruce, that's why old media is still reigning media. How about we make a service for fact checking for bloggers? How much would you pay monthly for something like that? - Jorge Escobar

Jorge, I think the old media is still reigning media because of inertia. Scobleizer already has his fact checking service right here. - Bruce Lewis

Jorge: nothing. We have a fact checking system already. It's called ourselves. When a major news story hits (or one that seems like that) I want you all to search on it FIRST before retweeting. - Robert Scoble

We have to get to the point where your first instinct is NOT to retweet, but to search. If you did that you would have figured out this was false immediately. Already you can see people are still spreading the article around without doing any homework to see what else has already been written. - Robert Scoble

@Robert: search where? Friendfeed? Some things might be tougher to fact check than others though, but I agree about the search thing, even to see if somebody has blogged about a subject with a better point of view than yours. - Jorge Escobar

DOH!!!!!!!! - Thomas Hawk

This should be a no brainer, you don't even need to click it: the article date is in the URL. - dthree

robert: i immediately came over to friendfeed to check this out. so glad i did. - Jim Halligan @jim

bangs head against the wall 5x. Bam, Bam, Bam, Bam, Bam, Thomas Hawk, you idiot! - Thomas Hawk

Thomas: it almost got me too but this is such an important issue that my first instinct was to search. - Robert Scoble

reminds me of your "win my money" ff thread Robert... the timestamp clearly says when that was happening.... - Chris Heath

I am still seeing this article get passed along. This shows a downside to our microblogging world. - Robert Scoble

Twitscoop is all over it! Damn! - Jorge Escobar

Robby you gotta consider the source...example "Pee8 hs ben OT w/ t ACMNR rulz so sex NSFW adm+stv #jsus please retweet this..." aka the twitter telephone game. - sofarsoShaw BAZINGA!

sofaroshawn: yeah, but we need to get people to look for other sources before retweeting. Understand the story first. Look for opportunities to curate the story instead of just be a retweeting bonehead. - Robert Scoble

Such is the case largely with amateur reporting as with some Blogs and especially with Twitter where the "news" is yeah just a game of Twitter phone & it travels without any fact checking whatsoever... - sofarsoShaw BAZINGA!

KANYE WEST'S SWINE FLU OVERTURNS PROP 8 - Film at 11 - Bwana ☠

Matthew to Matthew's feed, Technology at Play, Funny Pics and Videos, Movie Reviews

Star Trek Recognition Chart

May 15, 2009 - Comment - Like - Share

Geoff Schultz {TF}, Jenny R, Dan owns Comicsforge.com and 8 other people liked this

zefrank

working on colorwars 2009... if you want to help email me at ze@zefrank.com

May 14, 2009 from Twitter - Comment - Like - Share

zeroinfluencer and Miriam liked this

mashable

Great stories: "16 Great Twitter Moments" - http://mashable.com/2008...

April 29, 2009 from Twitter - Comment - Like - Share

Hubert Taler, Miriam, ivanandersson and Thomas Power liked this

Hilarye

just got done with leadership team meeting for SMC SLC! Really excited! It's going to be a great organization!

December 2, 2008 from Twitter - Comment - Like - Share

Miriam liked this

~C4Chaos

Eyetracking Research into Web Usability - http://www.useit.com/eyetrac...

November 19, 2008 from Bookmarklet - Comment - Like - Share

John Sirman, İbrahim Uzun [ j ], TiTi and 16 other people liked this

"Some of the findings from Nielsen Norman Group's recent usability studies using eye tracking technology:" - ~C4Chaos from Bookmarklet

cool. it's been widely known for a long time, had been already determined by the ecommerce biz during 1.0. whats interesting to note is the number of 2.0 sites that have backwards to this navigation. - Patricia

wil wheaton

New post on my blog: see, it's really not that complicated http://wilwheaton.typepad.com/wwdnbac...

November 19, 2008 from Twitter - Comment - Like - Share

Chris Charabaruk and Miriam liked this

Movie Reviews: Pokai

Teaser for Pixar's new movie UP! - http://www.aintitcool.com/node...

November 8, 2008 - Comment - Like - Share

Miriam, Jemm, David Lynch and 3 other people liked this

Neal "thePuck" Jansons

Protecting the sanctity of marriage.

October 27, 2008 - Comment - Like - Share

MicheleDM, AJ Kohn, Morton Fox and 9 other people liked this

can someone please explain to me *why* we should prohibit gay marriage? ridiculous. - Bren

5 more comments

You know what we do, right Bren? That freaks people out. - Derrick

What's that, Derrick? Try to get people to dress with more pizazz and learn to cook? - Scoble, Alex Scoble

See, Alex gets it. *FINALLY* - Derrick

what is it that you do, Derrick? Love each other? treat each other with respect? contribute to society in all of the ways that straight people do (other than the fact that you *generally* don't contribute to the overpopulation problem) ... - Bren

Finally? But I knew this all along...well at least since Queer Eye for the Straight Guy came out. - Scoble, Alex Scoble

@Bren generally the justification is based on the tenets of Christianity or sometimes Islam. The other issue is the notion of "traditional values", which some people think need to be championed. As I pointed out at my GovernmentPresence blog, "traditional values" are pretty much the vestigial remains of barbarism. - Neal "thePuck" Jansons

Casey Rae

“Hand in Hand” is a duet choreographed by Zhao Limin... - http://caseyrae.tumblr.com/post...

October 20, 2008 from Tumblr - Comment - Like - Share

Miriam liked this

Robert Scoble

@JonathanBrown: top reason I like Obama? He has a well thought out science and tech policy and he's not driven by wacky religion.

October 16, 2008 from Twitter - Comment - Like - Share

Dan Gezelter, Shmoe, Steven Perez and 43 other people liked this

That's my main reason for liking Obama too, that and health care. - Sally Church

23 more comments

I'm religious, and that's one reason I'm supporting him as well :-) - Jesse Stay

Jesse: you're not wacky religious, though. - Robert Scoble

Robert -- are you familiar with his oil geopolitics and fuel efficiency policies? - Mona Nomura

Science, yes. Back to an age of reason over religion, fact over faith, "the data shows" vs "I think that". But I also like him because of his smart suits and sang froid. ;) - Todd Harris

my religion belives in 100% science - Tyler Gillies

@Mark Bean $3 Million per child? Wow, sounds like a great plan. I wonder how much our taxes will be then! I just wish I could get a piece of that $3 Million for my son's tuition. I would have taught the kids to put down the Wii, walk outside after dark, and look up. - Douglas Karr from twhirl

@Douglas: better yet if it convinces 100 kids that the world isn't flat, that it is older than 10,000 years, and that we are all part and parcel of the same experience regardless of whatever crackpot creation story you believe. Kudos for Obama for not taking the bait -- we need to invest in science and education and not let things like this become talking points. - Todd Harris

Science is part of it. The bigger one for me is foreign policy - Deepak Singh

For me it's mostly economic. He's got the smartest economic advisors, and he seems to value intelligence, not denigrate it as has been the political norm. Science, foreign policy, and reducing the enhanced policy influence of the religious right are also big issues of mine. - Mr. Gunn

Goodness knows why religion plays a part in politics in this country (USA) ... it doesnt in many other developed nations. Obama is doing a good job of not bothering with all that malarky and keeping the focus on what will actually make a difference. - Chris Johnson

I thought that there might be a possibility that Obama wasn't religious, but instead gives the impression that he is in order to not lose votes. Then he mentioned that "sexuality is sacred" during the recent debate. That comment stood out for me, because everything else he said seemed reasonable and well thought-out. - Paul Grav

Obama is religious. Read any of his books and it comes through loud and clear. I was surprised at just how much Christianity means to him. He keeps it personal though such that even an atheist like myself can vote for him. - Paul M. Watson

I'm Christian, but would sooner vote for an atheist than for a Christian who indiscriminately throws the weight of law behind Biblical rules. The Bible addresses everything: what you do publicly and privately, what you say, what you think about, how you feel. Government should only concern itself with creating a maximally free and reasonably safe environment in which people make their own spiritual choices. - Bruce Lewis from fftogo

Bruce: I agree with you in part. If you want to see things from God's perspective of government in a pluralistic society: try Numbers 15:15-17. That said, I think a critical reading of Judges and Kings, Jeremiah and Ezekial will show you a perspective on how biblical law and government interact and what the results were. - Melanie Reed

He is just an amazing person, he will always try his best, and he surrounds himself with the best possible people and what he doesnt know he has a great support group; the american people which he listens to - Kyle Weller

Melanie, the early Christians did well without any legal system backing them up. In fact, I'd say when a Roman emperor finally did start backing them it was a step in the wrong direction. Numbers 15 is over according to Acts 15. - Bruce Lewis from fftogo

Dislike - this thread. - Franklin Pettit

People need to shut up about this $3-million "overhead projector" bit. First of all, yes, it was to upgrade the Adler Planetarium's projector, not a simple overhead projector. Second of all, it was never approved. http://www.factcheck.org/askfact... - Cheryl Jones

Bruce, thank you for responding but is it not written: "I will write my law upon their hearts"? As for a step in the wrong direction, if you had been living back then and been a Christian, would you have not considered it some small relief that being burned as a torch at night, fed to the lions, or crucified for simply practicing your faith had stopped because the government had stopped it? This finally happened around the time of Constantine. Men of evil inany government will cream to the top in any age. - Melanie Reed

But that people and still Christians are persecuted for practicing their faith by governments continues to this day. Indeed, according the Associated Press just recently 7 Christians were killed for practicing their faith in Mosul. - Melanie Reed

Franklin, there's a "Hide" link you can use if you'd don't like reading a variety of people talk about religion and politics. - Bruce Lewis from fftogo

Melanie, early Christians were persecuted for *not* following the *state* religion. If they had said "Caesar is Lord" they would have been left alone. Becoming the state religion was a step away from being persecuted, but also a step toward being persecutors. I would rather have no state religion. - Bruce Lewis from fftogo

@Christopher Welle: Totally agree. It boggles my mind, in this age of technological advances, how little people in this country care about scientific endeavors. It's pathetic. - Cheryl Jones

Bruce: forgive me but that is the mistake we tend to make: thinking that there can be no "state" religion. There is always such a thing because it has been put into humans the need to worship. Invariably if not directed toward God, it works itself out in horrible ways towards humanity. There will always be religion, though the form of it will always be distorted if not acceptably practiced The error is in thinking that a name taken is then fulfilled in actuality. "By their fruits you will know them". - Melanie Reed