One look at Starbucks could offer some answers. The Seattle-based coffee giant has embraced social media with some great initiatives that any business could learn from. For instance, while other brands are deciding whether micro-blogging site Twitter is for them, Starbucks has tackled it head on. Better still, they’re actually engaging their customers into the bargain. Instead of simply using Twitter as a broadcasting tool, Starbucks is actively conversing with its 17,000 followers (although weekends seem strangely quiet).
- Amani
from Bookmarklet
"I believe that there is space between Twitter and FriendFeed for a service that's dumber than FriendFeed and richer than Twitter."
- Dave Winer
from Bookmarklet
This definitely deserves more than just a Like :)
- Nicola Quinn
I expect this piece to be very popular here on FF, but not so popular on Twitter. :-)
- Dave Winer
However, if you read it carefully, you'll see that it's not FF that I want -- it's too much. But it has features I don't want to give up.
- Dave Winer
I think as long as there continue to be third party apps that fill in the missing pieces for Twitter there still won't be a mass migration over to Friendfeed. Which is too bad. I think I prefer FF too even though hardly any of my friends are on it.
- Chinkerfly
good analogy of MS-DOS vs. MAC, and I don't ever see the mainstream public ever understanding FF. Twitter is easy to use and not so time consuming. FF is the behind the scenes look at feeds. Everything you want and then some, and to most that idea is too overwhelming. So, I agree, some in the middle would be nice for the society at large.
- Bob Blunk
I think that the other feature that is completely necessary is a way to view replies in context with the original tweet (like a threaded view). I understand the technical difficulties involved, but oh is that maddening.
- invariant - farewell FF
I completly agree with what he says in the end : " I think a graphic and visual Twitter would kick ass". Oh and groups... I can haz groups IN twitter? (no 3rd app please)...
- Tiago Jorge
from Alert Thingy
Wasn't Pownce essentially a graphic and visual Twitter? Didn't kick much ass as I recall.
- Brian Sullivan
I think trying to compare Twitter and FriendFeed is that whole apple/oranges thing. Twitter is basically public IM, whereas FriendFeed is a massive RSS reader. Just different ideas entirely. I am not sure if the connection between the two can or should be made.
- Rob Diana
This is why I think discussion features are highly overrated: People don't read the piece they're commenting on. I would be in favor of a system that wouldn't let you comment until you answered a CAPTCHA type question that proved that you actually read the piece you're commenting on. Because people don't read before they write, basically you just keep having the same "conversation" over and over, with people repeating their standard talking point on a subject.
- Dave Winer
BTW I did read the piece. Just because you say that Pownce doesn't fit your idea -- with no supporting evidence btw just an off hand remark doesn't make it so.
- Brian Sullivan
Except, often comments are in response to other comments, not the original post (which I did read, but didn't need to to make this comment).
- Kenneth LeFebvre
What I want to Like in this discussion is Dave's last comment.
- Chris Baskind
Okay I believe you read the piece, then I don't think your comment is accurate, I thought I did a pretty good job of anticipating this common response. Pownce certainly wasn't a good test of the idea, it was a lot more than I was asking for (as I said in the piece) and what I didn't say is that it had trouble staying up cause I didn't want to rub it in as it was going off the air.
- Dave Winer
Why not just eliminate the echo chamber through the company you keep?
- Eric Schwartzman
Ya, it is annoying to see comments from peple who obviously didn't read the article. But it is even more annoying to see the author criticize those comments and not possitively influence the conversation. I did like the article though.
- Bob Blunk
How do you feel about the author apologizing for annoying you? Just checking in advance, because I want to make sure I don't further annoy you. :-)
- Dave Winer
Of course it could be that you find the author checking in advance to be not just annoying but infuriating or condescending. It's so complicated. I'm so confused. :-)
- Dave Winer
I like the article as well -- the analogy seems succinct and appropriate. If you take it to its ultimate conclusion though .. what filled the gap between the Mac and MS DOS was ..... Windows.
- Brian Sullivan
It's funny, I would have picked the mid point that added some kind of threading, but kept the 140 character limit and the URLs for media (it would be nice to have the URL separated from the 140 characters though so I don't need to keep dealing with tinyurl etc).
- John
Correct. I wouldn't call either Twitter or FriendFeed anything more than first generation approximations of what people want. But leads built in the early part of a market have longevity. Apple got to make a lot of mistakes yet still was able to come back, over and over.
- Dave Winer
Interesting framing. I think that for friendfeed to really compete with twitter, it would need @ support. I agree with your picture comment and am amazed as to why twitter does not have the ability to embed and display pictures and video link. This is one of the killer features of the facebook iphone app. Could facebook be the middle ground application you are describing?
- Elisa
The analogy between DOS and GUI is a perfect one. Clear, succinct and right on the money. I had never thought to make that connection before. Obviously I'm biased as a photographer, but I think that the world is very much a visual place. This one aspect alone is what puts FF (and Pownce for that matter) head and shoulders above Twitter for me. FF is so much more than just images, but the images are powerful indeed.
- Thomas Hawk
The problem with a new service coming in between Twitter and FF though is mostly time. FF in some ways is at a disadvantage to Twitter because of first mover advantage, even with a better mousetrap they are a less popular service (so far, time will tell). The longer any new service waits the harder it will be to succeed. Of course both Twitter and/or FF could morph into the type of service that Dave is talking about. Maybe.
- Thomas Hawk
I can see huge advantages FF has over Twitter, but getting through the visual layout feels awkward. Great stuff under the hood.
- kilbuda
Thomas, either one could morph toward that position, and I hope at least one of them does. On the other hand, eventually something new will come along. Windows and Mac weren't the last word on personal computers -- you have cell phones, and web servers, to name two extreme (most personal to most impersonal). And Google wasn't the last word on search either -- Facebook has search in it and now Google is struggling to catch them (and I'm pretty sure they won't). FB also found a way to compete with mail...
- Dave Winer
...and I'm sure no one thought that mail could be competed with. In other words no need goes unserved forever but it can be delayed by a dominant player. Too bad, in retrospect, that FF didn't challenge Twitter when they were having all the outages. There was a rare moment of vulnerability, the kind of oppty that's not likely to come again.
- Dave Winer
Dave, I agree with your comment about that window of opportunity that existed when twitter had all that downtime. Even Pownce had an opportunity to do something during that period time to make it become a serious contender and instead just kind of went about it's business. It's frustrating because Pownce could have been so much more than it was.
- Jon, the Beartato of FF
The analogy is stretched. There's no "full circle", you're just talking about the same design issues that have plagued product developers since the beginning of time, and picking DOS/Mac as your analogy overstates the importance of Twitter. I also personally don't see any reason why Facebook and/or Pownce don't fit this "in between" service you're talking about, other than the latter's failure to get any traction.
- Eric P
And someone...will inevitably...find a way....to fill that space.
- Adriana
At this point in time for me, the difference feels like Twitter is akin to tapped-out telegraph messages bouncing around at high speed, whereas FriendFeed is a go-around-the-table commentary swarmed around an exhibit (at variable speeds).
- Micah Wittman
Twitter is just Twitter. If anyone looks for something else, then go ahead and choose another service. Feature creep is the first step to kill a perfectly good app. Friendfeed, jaiku, tumblr, they all have their uses but Twitter excels at conversations, it's not supposed to be media centric.
- Armando Alves
Friendfeed is still in its early stages, I would say still in the Alpha phase. The "something in between" you're expecting may be a future version of FF. For me the only thing FF lacks to reach that stage would be a mobile interface, something for posting quickly and on the go. I know there are some tools out there, but I need something like Twitterberry (I'm a Blackberry user) or similar with the advantages of FF. If this thing happens and is fully usable, then FF will blow Twitter away.
- Jordi Soler
What if you could talk to FriendFeed's database in real English and say something like this: "Please build me a view with no Likes; no Comments; No More menu of all my friends feed items that have two or more Likes and/or two or more Comments." Wouldn't that be the "in between space" that Dave is talking about? I've been asking for those kinds of features since February 2008. I will bet $100 that FF will take off after adding those kinds of features.
- Robert Scoble
Yes! After using FriendFeed a lot over the last few days I am really craving that type of feature set.
- Mike Flynn
The problem is that Twitter has already defined microblogging. The other services are already considered clones, and need more features in order to compete. The only way we really get something in between is when some application is able to reply to people at Twitter and build the needed functionality on top. FriendFeed has some of it, but it is mostly one-way replies. Bidirectional replies is needed, plus the obvious grouping and threading that everyone seems to want.
- Rob Diana
"A seven-page questionnaire being sent by the office of President-elect Barack Obama to those seeking cabinet and other high-ranking posts may be the most extensive — some say invasive — application ever. The questionnaire includes 63 requests for personal and professional records, some covering applicants’ spouses and grown children as well, that are forcing job-seekers to rummage from basements to attics, in shoe boxes, diaries and computer archives to document both their achievements and missteps."
- Jason Toney
from Bookmarklet
So, maybe I'm not going to DC, Mr. President-Elect. Why you bringing up old stuff?
- Jason Toney
Dear Jason - We want to see your stuff before Sean Hannity.
- Russellreno
it totally depends on who you hang out with. I have a 2 year old windows mobile Blackjack and when hanging out with working class people, people often say "is that an iPhone?"
- Marshall Kirkpatrick
from IM
I'm not being critical, Marshall, it just struck me funny. Sounded very formal.
- Sprague D
I have an old BlackBerry 8300 and it still does everything better that whatever my friends have!
- Michael Forian
I use a Motorola Razr V3m that is a few years out of date. Why? Because if I break or lose this phone, I can get a cheap replacement on eBay. All I really need it to do is make phone calls and run Opera Mini.
- Morton Fox
I work in the wireless telecom industry and it's funny, but they don't update their phones as often as these web-tech sorts. Most of it is because we know what the infrastructure is actually capable of versus what the marketing materials say. For example, the AT&T people I work with down here are either on T-Mobile or Sprint networks. No one uses Verizon or AT&T if they can help it.
- Admiral Anika
It's still a bit crashy, but I am guessing that will improve with time. Overall, its features make the app well worth it. It supports most major e-book web sites directly plus shared books via a login on the Stanza web site.
- Phil G
@phil, have you tried it with the kindle? my kindle is coming in the mail tomorrow. i have heard that stanza works well with it. but would love confirmation...and i know, i know...the iphone is a good ebook reader too but i read so much that i think the backlit screen would make me go blind in the long run.
- mike
@mike, I don't have a kindle, sorry. Actually, I still prefer my Nokia 770 for e-book reading because of its higher resolution and longer battery life, but the iPhone wins due to it being constantly in my pocket. I've entertained the idea of getting a Kindle, but I think I'm waiting for v.2 at this point.
- Phil G
How does the iphone battery do running Stanza, it keeps the backlight on all the time, right?
- Kevin Goldsmith
from twhirl
@Jason - I'm with you on that. But for people who would normally tote a hardback with them, the Kindle makes sense.. say business travelers that constantly flying somewhere. @Kevin I installed the app this morning so the jury's still out on battery life.
- Phil G
try ereader - you can buy books as well...
- don loeb
@kevin - that's exactly my worry. also that i like to read a lot. i fear if i had to read on the tiny screen a lot, i would read less because of the eyestraing and a lack of comfort. i am hoping the kindle encourages me to read more, not less. i would love to hear about someone reading infinite jest or a neal stephenson book on the iphone.
- mike
I read two Neal Stephenson novels on a Samsung Blackjack, whose screen is quite smaller than the iPhone's, with absolutely no eyestrain and with superior comfort to a hardcopy book (one-handed operation with a device that is light as a feather). I'm not sure why people believe they need large facing pages of text to read books, articles and other kinds of documents comfortably. Actually, a smaller window on the text improves my concentration.
- Sean McBride
Congrats to Nate and Sean, this close a projection will ensure lots of media attention and probably a bigger role in the media during the next election cycle. I think their approach is the right one too, very open on their methodology.
- mikepk
"Have you checked Ford's reliability/quality ratings lately? Consumer Reports commended Ford for our improvement there. http://www.boston.com/busines... ... Scott Monty Global Digital Communications Ford Motor Company"
- Scott Monty
"If anyone would like to see a video of the SmartGauge in action, AutoBlog Green posted it in action: http://www.youtube.com/watch... Scott Monty Global Digital Communications Ford Motor Company"
- Scott Monty
Not sure how it came to this so fast, but the New York Times (NYT) is approaching the point where it will have to manage its business primarily to conserve cash and avoid defaulting on its debt. This situation will only get worse as advertising revenue continues to fall, and it will be very serious by early next year. The company has only $46 million of cash. It appears to be burning more than it is taking in--and plugging the hole with debt. Specifically, it is funding operations by rolling over short-term loans--the kind that banks worldwide are cancelling or making prohibitively expensive to save their own skins:
- Leo Laporte
Second response: I bought a copy of the paper in Berkeley couple weeks back, no ads until I got to movies. Not one. Page after page of news without advertising. Thought this can't last very long.
- Dave Winer
Is this suggesting that within a year the NYT could either be (a) bought out or (b) bankrupt and out of business? Is that really probable?
- Justin Long
Ok, I love the NYT. It's by far the most important website out there, other than google. Put up a donation link, and I'll give them $100.
- Owen Byrne
Or they could do the courageous thing, and figure out how what they do makes sense in the new world rather than just going along as if we're going back to the way things were. I want the Times to survive.
- Dave Winer
Yuck that's scary. This is a big threat to our democracy.
- PC Easy
from twhirl
Rumor is Reverend Moon's Unification Church is bidding for the grey lady.
- Indio Apache
from twhirl
S+P cut their bond rating today to junk status
- Glen Mistletoe
The NYT is not the only one with this problem. Sirius Satellite Radio hit a new low of 24 cents today... yes, cents. Listen to one of the news channels that "should" have ads... they only have PSAs. Are you willing to pay $10 a day for the NYT? How about $3000 a year? We don't read print papers like we used to. We don't listen to the radio or watch TV like we used to. Why should advertisers run ads there? Unless they find a different business model, these companies will fail.
- Julio F ~ @SocialJulio
I hear the WSJ is in a similar fix. Hoisted by their own capitalist petard.
- Indio Apache
from twhirl
Sirius XM will never recover. The only content worth paying for is Howard. They have never figured out to bring Howard type numbers for other content. You can listen to better music on your iphone now, and while the sports may bring some subcribes - not really enough to keep the company afloat. Unless they lock up Stern for 5 more years, there is no future for this company.
- PC Easy
from twhirl
The RWW article is odd though that it personifies Reader as 'trying to nail down the RSS aggregator market'. It's fun and easy to portray this kind of conflict, but I don't think folks on the Reader team are saying 'Yeah! Bloglines is dying! Now we're going to p0wnzor the world!' They're just trying to make a better product, not trying to kill competitors. I honestly think they'd prefer...
more...
- Kevin Fox
Amen, Kevin. At least 1/3 of the interviews I did while at the Goog were characterized as "Google versus [foo]"
- Christopher Sacca
The Reader team, at least when Chris Wetherell was there, was absolutely pro-RSS, not in a competitive way. They want Bloglines to succeed, for Shyftr and Assetbar to have done well, etc. I tend to believe that RWW is getting more sensationalist over time.
- Louis Gray
We're still pro-RSS/Atom/feeds. The market is still so small that growth is not about stealing another product's users but about growing the reach/ease of use of feeds. I would like to meet these "Google Reader triumphalists" though :)
- Mihai Parparita
I am always surprised to be reminded that not everyone in the world is using Google Reader on a daily basis, with fanatical enthusiasm. Most of the world still doesn't know about or grasp the concept of feeds. Weird.
- Sean McBride
Isn't it ironic Louis chose to share this via Google Reader.
- John Lam
Reading the article I find it hard to believe that Bloglines is much of a challenger to Google Reader. Even while attempting to make that case, the author has to qualify his statements with "unfortunately's" and "despites". Not the best way to instill confidence in a service
- Bob Schwartz
@Cyndy That's like asking, "You really want to have a monitor resolution better than 800x600"? Of course we want HD porn (HD anything really).
- WiseYoda (aka Patrick)
HD p0rn = *thousand* of pixels worth of (previously unseen) hemorrhoids.
- Chris Hollander
So you'll just see a higher-quality porn starlet in HD porn. Seeing as HD video cameras are becoming available in pro-sumer price ranges, this is GOING to happen, as will an explosion of user-generated HD content, once the pipes are available.
- Jason Carreira
"higher quality" "porn starlet" is oxymoronic. I *don't* want to see cosmetically deformed, objectified women forced to subject their bodies to further alteration. makeup, airbrushing, effective lighting, and clever camera work don't really apply when your going for the extreme-fisheye-starfish-action shot. bleached teeth are bad enough, if you know what i'm sayin..
- Chris Hollander
High-quality = naturally attractive... this is no different than in major motion pictures...
- Jason Carreira
I disagree. You'll see more people do what Jenna did... try to improve for HD. Jenna was beautiful before all the surgery.
- Cyndy
There's markets for every taste. I think this same issue is going to (and may already be) effect the people we see on TV in news, tv shows, etc.
- Jason Carreira
Jason, so you are saying there's a rule 34 for rule 34?
- Cyndy
@Chris @Cyndy, I would tend to disagree... I think the idea of porn is that whatever you are looking at turn you on. If it turns you on... wouldn't you want to have the clearest image of that? It's like looking at a beautiful picture and saying, "I don't want see it in higher resolution because there might be a scratch on it." No?
- WiseYoda (aka Patrick)
all jokes aside, THE killer app isn't porn; it's telepresence. We've(at LSU) been using Ultragrid to offer courses to other sites with HD video streaming for about 2 years now. We did the uncompressed demo 2yrs ago; now we stream it compressed but you still need almost 1Gbit/s bandwidth per stream.
- Cornelius Toole
Last summer we did a demo with kids in Baton Rouge, LA and Raleigh, NC remote controlling scientific visualization with tangible user interfaces.
- Cornelius Toole
@Cornelius Toole (corntoole): Don't be a Toole. The obvious killer ap is telepresence porn. (I only half-joke; the industry usage of PoV first-person interactive porn is going up all the time.)
- Alexander Williams
from NoiseRiver
Cornelius, thanks for trying to redirect. Unfortunately, unless technology can be used for pr0n and/or gaming, there's a contingent who feel that it isn't useful enough. ;)
- Cyndy
man i would have picked one of those up if i hadn't purchased an incase cover for it last week...
- Joshua Schnell
My Mophie for the first-gen iPhone still works. Got a Brando one for the 3G and it has 2400mAh capacity (two full charges) at half the price.
- Rom Feria
I share this just to note that Louis Gray and Joe have already shared this item and it's only a few minutes old. Glad to know Louis is not sleeping at 2 a.m. too and that he's as fast as ever. Isn't Google Reader cool? You can see who is sharing your items if they are your friend in Google Talk. By the way, my Google Talk email address is scobleizer@gmail.com -- feel free to add me as a friend in Google Reader and share your Google Reader Shared Items feed with me. Thanks!
- Robert Scoble
That of course depends on what time of day you were looking. I was "on" from midnight to 2, but if you wanted an immediate response at any time yesterday before 7, you weren't going to get it. I did see your reshare in Google Reader though. Nice comments.
- Louis Gray
Louis is ALWAYS on (Matthew takes over when he dozes :)
- Charlie Anzman
Corporate e-mail can't die quick enough as far as I'm concerned. Let's start putting this stuff in (micro)blogs and wikis, people!
- Daniel J. Pritchett
robert, we need to talk! this is exactly where our current products at ClearContext are focused, and the products we're working on now extend on them to address some specific problems around email companies are asking us to deal with that go beyond just helping individuals be more productive.
- Deva Hazarika