"... It’s now possible for columnists and companies to hear what people are saying about them. That’s unnerving for columnists, not least because their opinions are now frequently challenged by people who know more than they do. Instead of responding like adults – correcting when they’ve made a mistake, engaging when someone raises a sensible point and defending themselves from false accusations – they are whining like children and dismissing technologies that they don’t understand. It’s not the complaints culture on Twitter that annoys me, it’s the complaints culture among columnists that is getting tiresome." - Roo Reynolds