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TweetDeck is to be killed. Why, and what wider implications might this have? - http://richardstacy.com/2013...
Eurostar: good traditional customer service, poor social customer service - http://richardstacy.com/2013...
Big Data: gold mine or fool’s gold? - http://richardstacy.com/2013...
New post: Big Data: gold mine or fools gold? http://richardstacy.com/2013...
RT @mediaczar: Yesterday's Technorati research was (a) unexpected (who knew they were still alive?) and (b) arrant nonsense: http://blog.magicbeanlab.com/opinion...
New post: the blessed trinity of social media behaviours http://richardstacy.com/2013...
The blessed trinity of social media behaviours - http://richardstacy.com/2013...
Just answer the ****** question! - http://richardstacy.com/2013...
Is RyanAir right to eschew social media? - http://richardstacy.com/2013...
#smtlive @FrankEliason Ryan Air example. All about story. Ryan Air = you get what you pay for. EasyJet = only pay for what you want
Should you let an agency manage your Facebook page? - http://richardstacy.com/2013...
#smtlive Vivek - don't agree those are the questions Social media is as much about cost reduction as customer acquisition or even sales
#smtlive Social media is not a thing - it is a process
#smtlive Did email threaten any department?
#smtlive Maybe social is not going to replace or threaten any dept. Maybe it is a function or business process to be adopted by all
#smtlive The customer is not something to be owned. No-one owns the customer - in social the customer owns the brand
#smtlive Agree - not everything is digital. In reality we now have 2 worlds, world of audience and world of individual
#smtlive Social media is not a media - it is an infrastructure
Why #Facebook Graph Search could be so important to the future of #BigData http://richardstacy.com/2013...
Facebook Graph Search: why this could be so important to the future of Big Data - http://richardstacy.com/2013...
Facebook Graph Search: why this could be so important for the future of Big Data - http://richardstacy.com/2013...
Creating ‘engaging content’ is a waste of time in social media - http://richardstacy.com/2013...
Understanding social media workshop - http://www.slideshare.net/Richard...
Understanding social media workshop
Understanding the world of social media - http://www.slideshare.net/Richard...
Understanding the world of social media
Just because something works doesn’t mean that it is working - http://richardstacy.com/2012...
Why Michael Gove Should Pay Attention to the Failure of Michael Porter http://www.huffingtonpost.co.uk/richard... via @HuffPostUKPol
Slightly interesting Facebook stats - http://richardstacy.com/2012...
How good is a 0.4% engagement rate with a #Facebook page? http://richardstacy.com/2012...
European Communication School: Social Media Session 6 - http://www.slideshare.net/Richard...
European Communication School: Social Media Session 6
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