Saxtus › Comments

yep my private room isnt updating...really annoying - Anthony Feint

+1 - lelapin

Also, FF doesn't seem to collect any feed other than twitter - KANZAKI, Masahide

Yes, for me too, works only if I manual refresh the feeds or randomly 1-2 times per week, although they have updates multiple times per day, FF doesn't seem to collect them, except twitter. - Saxtus

Hmm. You guys tried *remove*-ing the feeds, logout of FF (and clear cache!), re-login into FF, and re-add the feeds? - Pandu ● IT Optimizer

Removing feeds and re-adding feeds won't make them appear twice? - Saxtus

Clear the cache??? We are not speaking of a desktop application!!! - Oss from email

I have not tried deleting and adding back old feeds, but I think that will not fix the issue, because I am also experiencing it with newly created accounts and newly added feeds (see http://ff.im/7MOdS). Perhaps the lack of auto-updating is not really a failure and just a slight strategic shift, they would perhaps prefer we use their stuff to add content directly to Facebook than to Twitter. I hope that is not the case and it's just a glitch. - Ignacio Rodriguez de R,

The Amazon feed is broken. If you delete the feed, you will not be able to add it back. - Greg Guitarbuster

Oh. The Amazon thing is not a good sign. Could this be the end? - Ignacio Rodriguez de R,

I have two of my posterous (custom/rss feed) posts from yesterday that haven't come through yet. - Micah Wittman

The silence of FF staff is embarassing. - Oss

Oss, you might try the 'Report a bug' form at the top of the Friendfeed Feedback page. - Greg Guitarbuster

already done. No answer yet. :((( - Oss

I also submitted a bug report, hoping that it is in fact a bug and not a change in the way the service works. No response yet, but it has only been a few hours. - Ignacio Rodriguez de R, from email

They start telling us to go to Facebook. Seriously, no response. We can't just force update someone else's feed. Some of the peoples I followed seems to never log in again routinely. - Natsuki Seika

Natsuki, I don't think so. Probably they tell us to go to Google Wave because we would never go to Facebook and they know it. :P Joke aside, I hope we will have an official answer soon because it's getting ridiculous to do myself what I put FF to do in the first place. - Saxtus

I just saw an update on one of my accounts from an RSS feed, no manual intervention was involved so it seems promising, I'll inform any developments. - Ignacio Rodriguez de R, from email

Still, everything doesn't seem to be fully back to functioning again. - lelapin from email

I am seeing auto-updates on two other accounts I admin, content coming from RSS feeds. So it seems to be slowly coming back to life, this is good news :-) - Ignacio Rodriguez de R,

you seem to be right. Seeing auto-updated feeds coming to surface. - lelapin from email

And I received an e-mail from FF acknowledging the problem and indicating feeds should be "slowly catching up". So It's official guys, we have not been left out in the dark. A toast to the FF team and I can now get some sleep it seems. - Ignacio Rodriguez de R,

micronauta, I also have received a message from FF telling the same thing. Hoping hoping.... - Oss from email

γιατι δεν ειναι σάτιρα - Andreas Triantafillidis

η χλευη δεν ειναι σατυρα.......... και η ΟΦΑ δεν ειεναι πολιτικη θεση - Demetrios the Traveller

Γενικά δεν είναι αστείος πια, δεν γελάω σχεδόν καθόλου με την εκπομπή του η οποία υποτίθεται πως είναι κωμική. - Alexandros

'diki tou tragodia komodias alla me tipota! mesa- kai polly gelio episis kapoies fores,gelame kai me tipota kamia'fora - Nispell

Μάλλον σε ενοχλούν αυτά που λέει τότε... Ίσως τα παίρνεις πολύ στα σοβαρά; - Saxtus

Ισως γιατι φιλε, η σατιρα δεν ειναι...twitter! Αλλους τους κανουμε ρομπες και τους σερνουμε με ψευτικα προφιλ, και αλλους τους εχουμε "ιερες αγελαδες" στο απυροβλητο! Η σατιρα ουτε ευνοει ουτε κανει διακρισεις! - Giannis Ruby

Η σάτιρα περιλαμβάνει υπερβολή, χιούμορ, χλεύη και χαβαλέ. Δεν μπορείς να έχεις ολοκληρωμένη σάτιρα χωρίς όλα αυτά. Δυστυχώς πολλές φορές θίγει, αλλά έτσι είναι. Αλλιώς δεν είναι σάτιρα, είναι γλυκανάλατη επιθεώρηση γενικού περιεχομένου. - Saxtus

η χλευη ειναι απαγορευμενη στην σατυρα. ψαξε τα κειμενα.. - Demetrios the Traveller

@saxtus #ekloges #election Το θέμα είναι να μην ψηφίζουμε κάποιο κόμμα επειδή δεν το θέλουμε, όχι επειδή δεν ξέρουμε την ύπαρξή του - Alexandros Georgiadis

Συμφωνώ. Αλλά πως θα μάθουμε την ύπαρξή του καθώς και τις θέσεις του, μονάχα την ημέρα των εκλογών; - Saxtus

Long story. Bottom line, none of Thunderbird, Evolution, Chandler or Zimbra even come close :( Any suggestions? - Alexandros Georgiadis

Yes... Gmail! - Saxtus

You are not comparing similar products... - Alexandros Georgiadis

Why you distinguish windows applications and web applications? Except if you use Outlook for something more than email, calendar, contacts, tasks etc... - Saxtus

That's exactly the point, Saxtus! Outlook is much more than an email client. Unfortunately, still unbeatable, to my knowledge - Alexandros Georgiadis

I can do email, calendar, contacts and tasks through my Gmail page (I can also manage my documents, spreadsheets and presentations). What more you do then in Outlook? - Saxtus

@Saxtus, I still find integration to be better and contacts, while far from perfect, are stronger. It also works offline and synchronizes with my mobile phone. Plus, I don't want to have to trust a service provider if I don't have to. - Alexandros Georgiadis

@Saxtus I almost forgot. Gmail won't send on behalf of another mail account without saying so :( - Alexandros Georgiadis

What you mean? Gmail will send on behalf of another mail account and of course it will leave his stamp on the mail headers, as every ISP does. Also, until you get your mails from your ISP, you trust your ISP... That falls under "trusting a service provider" category, in my books. - Saxtus

@saxtus When Gmail sends from another email account, it allows a From field like "<user>@gmail.com, on behalf of <Full Name> [<user>@other_account>.TLD]". Not good at all! You're right about trusting ISPs. Still, it's another thing to trust to transport and trust to safekeep... - Alexandros Georgiadis

This request seems very close related to this: http://friendfeed.com/friendf... - Saxtus

It does Saxtus - good point, thanks. Seems there's no solution as yet - which is a bit of a shame and slightly baffling as I'm surprised more people aren't irritated by it ;-) Ah well... - Jo Brodie

An example of a room / group I'm watching where this happens is this one - http://friendfeed.com/scc2009. Each tweeted message has the same icon... maddening! - Jo Brodie

I'm just bumping this up a little in case anyone has any brilliant ideas before tomorrow evening, in order to make this room more useful: http://friendfeed.com/scideba... - if I add in the Twitter feed it'll be chaos, likely ;) - Jo Brodie

πάλι MySpace; - sofiagk

πλάκα πλάκα παραλίγο να ξεχάσω το pwd στο MySpace. Έχω να μπω κάτι αιώνες! - Save As : Panos

I agree with April. I don't like GetSatisfaction for the same reason. And when I tried to contact a company via GetSatisfaction, they never solved my problem or even answered. - Brome

Hmm,looks like No Satisfaction on GetSatisfaction.:) - Igor Poltavskiy

I don't mind either way but there are other similar services I've used, hmmm, can't remember the name of the one I thought was really well done though. - Kol Tregaskes

Igor: What do you mean "add GetSatisfaction"? Add it as a service you can import into your feed or adopt it as a a customer service tool? - Ken Sheppardson

I'd like to see GS available as a service to import to your feed - Mike Chelen

If the idea is to add support for importing it as a service into your feed, I have no problem with that. But as a customer service tool to be used by Friendfeed for the reporting of issues with the Friendfeed service, I do have objections to that, as I stated before. (just to clarify that my objections are NOT related to supporting the services that friendfeed users use and want to import into their feed) - April Russo (app103)

April, because some companies doesn't take costumers seriously, doesn't mean that GS is the one to blame. Also no one force you to use emoticons. I can't see what you mean as "other stupid childish crap", tags maybe? No one force you to use them either, but you can't call them that at all. I got helped a lot from companies that use GS, so it isn't GS's fault if some companies doesn't take us seriously. I didn't saw you to suggest something better than GS either, so: http://getsatisfaction.com/friendf... - Saxtus

Found it, this was the other service I thought was really good: UserVoice: http://uservoice.com/. I've used it for Twhirl and a couple of others, very well done. - Kol Tregaskes

Uservoice is very basic: It's like a big poll of ideas unlike GS that seems more like a structured discussion board, can only be used to share ideas unlike GS that can be used to solve problems, must always be endorsed by the company unlike GS that people unrelated to company can solve other people's problems. - Saxtus

Saxtus, yes that is true. Still a nice service. :-) - Kol Tregaskes

Let me clarify that my problem isn't with how companies handle issues with their customers, because even if they are paying attention and trying to be helpful, with their staff offering the greatest customer support on earth, the fact they chose to use GS is why I say they don't take their customers seriously. I have had nothing but really bad experiences with the site itself and how it... more... - April Russo (app103)

If a company chooses GS as their method of providing customer support, they don't want my business. It's as simple as that. While others may like playing with childish "oooh ahhh lots of cool ajax & smilies", I don't. Not for something that should be quick, simple, and easy and not kill my pc and cause data loss. And you want me to suggest something better than GS? Anything is better, including a spam filled forum or a tiny shoutbox. - April Russo (app103)

April, because you only have bad experience from GS, doesn't mean that the rest of us do. Stop trying to use as excuse the smilies to degrade the service. The most powerful feature that it has, i.e. searching old threads while you type your question, to avoid duplicates, is implemented in Ajax and it's a very good way to do it (how this can be done in a forum or shoutbox automatically?).You are still unable to provide a serious specific alternative, so I can only see that the hatred for GS had consumed you. - Saxtus

Kol, I agree it's fun and I love using it for suggesting new features. Yet it makes me sad when I see people trying to use it as support service, entering their questions in the place of suggestions... - Saxtus

The reason why some people use it as a support service is not the fault of those asking questions but the fault of the companies that sent them there to ask them. And a serious specific alternative? How about phpbb? smf? I have been and continue to be a member of quite a few support communities that have used those to provide top notch support and build terrific communities of volunteers to help people. - April Russo (app103)

Unfortunately, a simple forum software like those you're suggesting, isn't built to provide support but for general discussion and this is the way they should be treated for. When someone opens a new thread in a forum, system doesn't suggest him/her previous threads (so we get duplicate threads cluttering the system) and once a problem is solved, the post that provided the most feedback isn't moved at the top for faster future reference. That's why GS is better than a plain forum for CS purposes. - Saxtus

Hi all, I'm one of the founders of Get Satisfaction, and I just wanted to thank everyone for the candid feedback. While we're really proud of the work we've done, and the often positive impact we've been able to make, we do believe we can improve the experience substantially. April, I think you're right that we need to optimize the experience, slim it down, simplify. I just took over as CTO and this is a big priority--something we've already begun with new header designs launched over the last few weeks. - Thor Muller

Having said that, we won't be stripping out all the fun from it. One of our priorities has been to make customer support more human and enjoyable, because most people (on either side of the equation) dread it. The first version of our site was not about keeping it simple, but about figuring out what works and what doesn't as we borrow from social media design patterns to rethink customer service. With our insights in hand, we're now in a much better place to distill to essential ingredients. - Thor Muller

And you are doing a great job, Thor. In contrast with April, I prefer how GS handles customer care. It is how customer care was supposed to be done from the start. I am intrigued to find out your next moves, please keep 'em coming! - Bart Muskala - AdNerd Sr. from twhirl

Thor: I use (and pay for) GS for "instant on" CS for a couple or small projects and while I agree the UX could use some streamlining, I think it does more stuff right than it does wrong. I look forward to seeing it evolve. - Ken Sheppardson

While I like Get Satisfaction, it would be nice to see some ways/tools to encourage companies to participate. I've seen quite a few GS sites where there is hardly any company participation which kind of defeats the purpose. Obviously, it's up to the company but I can't help thinking that there must be something that can be done to improve the interaction rate. - Jauder Ho

I don't like GetSatisfaction. It's a good idea, but poorly implemented as far as I can see. Too much work just to complain about something. I'd much rather @reply the offending brand on Twitter. - Rahsheen ™, Coach Rah

BTW, I like the irony of having a conversation RE the pros/cons of GetSatisfaction in a room on FriendFeed. - Ken Sheppardson

Touche. - Jauder Ho

All good feedback. Thanks. Rahsheen, it's not an either/or re: responding via Twitter. There are a great many things for which 140 characters isn't enough. And if you want to organize answers and insight (and intercept people with the same issue) then a systemic approach makes sense. Jauder Ho, definitely agree that some game mechanics would be useful to encourage responsiveness. I think the trend towards transparency is still in the early stages. - Thor Muller

maybe creating two groups for yourself, for different language posts, would be a sort of workaround? if FF could auto-translate, that might also be an acceptable compromise - Mike Chelen

for me, an acceptable fix would be the one described in comments #2 and #3 in the original post. (please check out the link, people) - Kemal Hadimli

I totally agree. - अभिषेक(Abhishek) Das

Why would you want followers that don't like Turkish? - Peter

I'm hoping that we can get a translation button that keeps us still in FF. I'm sure others would want the option to filter out languages but I would love to be able to read more of what a person writes- no matter what language. - metalerik

I have two categories of followers, those that can understand my native language and those that can read only English. It will be great if there is a filter that can hide from them (by their choice) the non-English ones. - Saxtus

This is not a filter but may help in the meantime the translation "button" I described above has been created by @micahwittman http://friendfeed.com/friendf.... - metalerik

Kemal, if you use my script, the user can edit the Configuration section (near the top of the script) and set it like this: var languageCodeFrom = 'tr'; ... var languageCodeTo = 'en'; - this will allow translations from Turkish to English. - Micah Wittman

You lost me as a follower? Hm. I rarely unfollow anyone - sorry if I did that. - Louis Gray

Good idea. One of the most interesting problems/challenges in online architectures IMHO - how to deal technically and socially with cross-language barriers. Most US/English-developed services don't focus too much on this problem, but that is a mistake. Coming from a country with just 5 mio. inhabitants, most people here are at least dual-languaged. Still some refrain from taking part in... more... - Morten Blaabjerg

@micahwittman it's not about translations, please see the originating post - Kemal Hadimli