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Robert Scoble
Social media metrics? @pchaney asks. Only two matter: 1. Are you causing a conversation? 2. Are sales going up? All others are fluff.
Except that presumably, you'd like to show a causal relationship between 1 and 2. - Ian Betteridge
Ian, exactly. That's the trick, huh? - Leif Hansen
conversation, sales & traffic - Jan Firsching