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Social CRM:
A. Prem Kumar
My attempt at mapping the Social CRM solution architecture. Your inputs & feedback are welcome!
March 31, 2009
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coolblueskies liked this
Would like your ideas on how to differentiate b/w integration types in the diagram. Structured vs Unstructured. Semantic, DB, XML, flat files, APIs, WebServices, etc. vs Text Analytics, NLP, Sentiment Analysis, etc.? Should I just mention these in the diagram?
- A. Prem Kumar