Love the #twibbon, hate the Twitter update it pushed without my permission. #worstpractice

How not to deal with customer feedback: American Airlines fires the employee who engaged- http://econsultancy.com/blog... #worstpractice.

How not to deal with customer feedback: American Airlines fires the employee who engaged- http://econsultancy.com/blog... #worstpractice

"With spinnable tweet text you can have a recurring tweet that is not repetitive in what it says" #Twitter #worstpractice

Someone signed me up for Kohls (the dept store) email ads and sure enough, their unsubscription service doesn't work #worstpractice #kohls

http://www.economist.com/blogs... - Social Media Relations der anderen Art. So richtig glauben kann ich's noch nicht. #blogs #worstpractice

Oh bitte, Mona von Burson-Marsteller, was soll diese Kindergarten-PR? #youlip #worstpractice