So the question is, will they honor those great deals on the items I got into my shopping cart before the site went down? - Rob Hoeting

Ugh... you'd think a corporate environment like Sears might have some pretty rigorous load testing in place. So, any updates as to whether or not you'll get the deals? Wow, and I guess they didn't learn from last year, either: http://www.websitepulse.com/corpora... - Doug Bloebaum

Actually, their customer service was decent. They honored the deals, although they had me pay the regular price and they would credit the difference. That's funny the site crashed last year too. It's not like they had NO IDEA traffic was coming. - Rob Hoeting