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TechnologyServicesWorld
TSW conferences have become world-renowned as the preeminent source of learning and peer networking for technology services professionals.
Join our short 30 minute webcast at 9am: Successful Customer Service Communities: Best Practices, Real-World Examples. http://www.thesspa.com/webcast...
Hear best practices for customer community success from Allen Bonde at 9am PT: http://www.thesspa.com/webcast...
Webcast at 9am PT: Successful Customer Service Communities: Best Practices and Real-World Examples http://www.wired.com/autopia...
Gartner and AMR: Shrinking Demand for IT Advisory Services - http://jragsdale.wordpress.com/2009...
Social Media Meets Tech Support: By the Numbers - http://jragsdale.wordpress.com/2009...
New blog post: Social Media Meets Tech Support: By the Numbers. http://jragsdale.wordpress.com/2009...
Webcast on Thurs: How to Integrate Social Web into Customer Service. Hear results from TSIA social media survey! http://www.thesspa.com/webcast...
What are the hottest Technology Services trends? Please weigh in on this poll! Thanks for your input! http://thomaslah.wordpress.com/2009...
Trends Impacting Technology Services: Please Weigh In! - http://jragsdale.wordpress.com/2009...
Prepping for today's webcast at 9am PT: see latest metrics on agent productivity, FCR, incidents closed in 24 hours: http://www.thesspa.com/webcast...
9am PT. Hear case study from CORPTAX, TSIA's 2009 winner for Support Staff Excellence, on driving down support costs: http://www.thesspa.com/webcast...
See new blog post: The Economics of Customer Service Excellence http://jragsdale.wordpress.com/2009...
The Economics of Customer Service Excellence - http://jragsdale.wordpress.com/2009...
No one knows more about community management than Joe Cothrel. Take advantage of his expertise: http://lithosphere.lithium.com/t5... #scrm
CORPTAX is 2009 TSIA Support Staff Excellence Award Winner. Hear their success story on Thursday: http://www.thesspa.com/webcast...
Dry run this am for Thurs Webcast: Economics of Customer Service Excellence w/Neocase and Success Story from CORPTAX. http://www.thesspa.com/webcast...
NEW BLOG POST Trending Key PS Metrics: Margins, Rates and Utilization http://bdimuccio.wordpress.com/2009...
NEW BLOG POST Staffing PS Sales and Delivery: Messages in the Compensation Data http://bdimuccio.wordpress.com/2009...
Starting our webcast in just a few minutes with a panel discussion from Kana on Evidence Based Service: http://www.thesspa.com/webcast...
Busy Webcast day! 11am PT: Multi-Channel trends and challenges: http://www.parature.com/res_web...
Busy Webcast day! 9am PT: Importance of Aligning Customer Experience to your Brand: http://www.thesspa.com/webcast...
@cmooreforrester I hope you are right. Those people movers are shockingly bad. Only thing worse: Tractor pulling customers at Minneapolis AP
NEW BLOG POST Tracking Trends: The PDQ Model - With the publication of The Complexity Avalanche by J.B. Wood and Br... http://thomaslah.wordpress.com/2009...
Yvonne Toledo is now a member of Technology Services Forum http://www.techservicesforum.com/profile...
Yvonne Toledo added a discussion http://www.techservicesforum.com/forum...
NEW BLOG POST Five WORST Practices of Customer Service - A few years ago I was speaking at a conference and committ... http://jragsdale.wordpress.com/2009...
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