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Jeremiah Owyang
The Future of the Social Web: In Five Eras - http://www.web-strategist.com/blog...
Interesting stuff...thanks for sharing - Hugo Guzman
Great info! I agree fish where the fish are :) - Peter du Toit (S.Africa)
Agree on the whole. I always find these categories a little artificial: Really "Forrester-speak". :) I think the recommendations are the most interesting. I'd make a separate post out of that. - Meryn Stol
You say it yourself: "What’s interesting isn’t this vision for the future, but what it holds in store for brands, " . I'd like these recommendations to be fleshed out with concrete first steps to take. Doesn't have to be more than links to relevant resources. - Meryn Stol
Meryn The recommendations are fleshed out in the actual reports. Our clients (brands) have access to see them. - Jeremiah Owyang
Hmm ok... Then I'll need to get the details elsewhere I guess. :) - Meryn Stol
There will be a give and take between communities and brands. The thing is, Facebook doesn't have a competitive alternative that users could go to. In my report, we suggest that active communities could define specs for products, and bid MULTIPLE companies to build it. - Jeremiah Owyang
good stuff Jeremiah, enjoyed and some good thought provokers there for the future - Richard Binhammer
Nice paper but really expensive for young people. $750 means $41 for page. - Alp
Great information, understanding the future's potential is more important than ever on the social web. - Maria Reyes-McDavis
Interesting, but very general and hard to apply. I see companies more as å provide of tools/stage for conversation, aka the gold rush mining vs selling tools - Anders Dahlberg
Alp, Many of Forrester's clients are large brands who have a subscription. We're still sharing a great deal on this blog, and have given the report to bloggers to cover, so there's value to be had there. - Jeremiah Owyang
Jeremiah (and the team), a great piece of work and, I imagine, a labour of both love and loathing at times! I have been very interested in this area as I have looked at the shift in skills to deliver social media activity changes from one of basic coding knowledge to much more human, interactive skills. - Paul Fabretti
Fantastic article! I found it SO intriguing that I've even printed it out! - J. D. Ebberly
"How Brands Should Prepare" is a great bit of information. Jeremiah, it would be nice (i'd be reading) if you expanded in future blog posts about the "How Brands Should Prepare". - frank barry
That's likely to be a research report I'm thinking about writing Frank - Jeremiah Owyang
Probably correct in assuming that most online social networks will neither spawn nor solidify to the point of being considered ‘affinity groups’ with the level of cohesion, unified budgetary authority or organized implementation capability of NGOs, churches, or employee aggregations. Even in the era of social commerce. I hope I’m wrong. - A Mitchell
Great post, understanding the future's potential is more important than ever on the social web. - Vladimír Hrouda
Just found this... great stuff! - Gerd Leonhard
Paul Buchheit
I.B.M. Withdraws $7 Billion Offer for Sun Microsystems - NYTimes.com - http://www.nytimes.com/2009...
"After weeks of negotiations, I.B.M. withdrew its $7 billion bid for Sun Microsystems on Sunday, one day after Sun’s board balked at a reduced offer, according to three people close to the talks. ... After the legal review, I.B.M. shaved its offer Saturday from $9.55 a share, the offer on the table late last week, to $9.40 a share, said one person familiar with the talks. The offer was presented to Sun’s board on Saturday, and it balked. The Sun board did not reject the offer outright, but wanted certain guarantees that the I.B.M. side considered “onerous,” according to that person." - Paul Buchheit from Bookmarklet
By my reckoning, IBM reduced its offer to Sun twice. You can't reduce an offer twice, and retain any credibility as a serious buyer. So IBM will have lost its credibility with Sun's Board - which includes Sun's largest shareholders. That means it's not Sun's management rejecting IBM - it's Sun's shareholders rejecting IBM. Either IBM did this because it didn't really want to do the deal; or IBM is not used to doing deals where it needs to behave in a credible way. - Simon Brocklehurst
This sounds like what happened with the Apple deal in the '90s. - Gabe
Simon - that was my thought. This price thing is more indicative of cold feet. - Hutch Carpenter
Like for relevance. Dislike for content. I think the IBM deal would have been good for Sun, and kept its Java IP in reasonably competent hands. Plus, I hate navigating Sun's web pages; it's sad to say that IBM's are actually better :P - Joel Webber
Sorry, Joel, but I can't think of any company that was really better off after being acquired by IBM. Rolm? Lotus? Rational? Informix? No on all counts. - Gabe
@Gabe: Well, maybe you're right about that (I was an intern at Lotus during the IBM acquisition, and people were leaving like rats off a sinking ship). I'm thinking more of what's good for those of us who care what happens to Java. I know most of it's open in one way or another at this point, but it could still use good technical leadership, and I don't really see Sun doing that so much anymore. - Joel Webber
+1 @Joel. And some of the alternatitives are pretty bad - Imagine Dell owning Sun. Hewlett Packard (or Cisco) have got no idea how to do software. - Nick Lothian
I like it that IBM and Sun still remain as separate entities. - Winston Teo
Joel, the problem is that IBM is not technically competent. That IBM people think SWT is a good idea demonstrates they don't even understand the problems, let alone have any ability to figure out high-quality solutions. People tend to confuse IBM's super strong sales and business development capability for it having strong technical ability. IBM's business model is such that the weaker its staff are technically, and the worse its software, the more money it makes. Clever stuff, business-wise. - Simon Brocklehurst
@Simon - does Sun have alternatives? (Also - it's not like Swing or JavaFX give me huge confidence in Sun sometimes...) - Nick Lothian
Nick, there's always a "Plan B". In the event of no buyers, Sun can do massive layoffs to return to profitability. If Sun cut enough to have $1B in annual profits, market cap would be higher than IBM's offer, which would provide a better exit for major shareholders. More than possible to do this, given Sun's annual R&D budget is $2B. Re: JavaFX - it's at least modern in concept; SWT is a flawed idea, that was known to be flawed (by everyone except IBM) more than a decade ago. - Simon Brocklehurst
@Simon - there are other things Sun could do to make a short term return to profits, too eg, try and moneterise Java more aggressively,drop the software business and become a patent troll, etc, etc. I'm not sure any would be good for Java. - Nick Lothian
@NIck - well, several parts of Sun's software business, including Java, are profitable currently. No need to drop these if they look like staying profitable. The trick is to cut the overhead (under-performing middle managers, sales people that can't sell etc.); and cut the R&D to a size that reflects the size of the business today. I'm not sure growing the top-line in the short-term is realistic in the current economy. A return to profitability, though, should be possible. - Simon Brocklehurst
when you pull the piece of gum out of the pack it snaps on your fingers like the gum trick. - rob from twhirl
@Simon: I really don't want to turn this into an SWT/Swing argument, as I feel like they both suck for various reasons. But I don't think it's fair to say that SWT is proof that IBM lacks technical competence (From my limited experience, IBM's technical competence varies a lot among different groups within the company). - Joel Webber
With SWT, they wanted to solve a specific problem very well from an end-user's perspective -- i.e. it should feel like a native app, and be fast. And they did so quite well, IMHO, even though it sucks to have to use all those native libraries and platform-specific jars. But the Eclipse UI still feels a lot better to me than IntelliJ, and I think SWT's the reason (obviously this is a matter of opinion, but I know plenty of people who far prefer a SWT UI, so it's at least open to debate). - Joel Webber
Sorry, Sun - Jayavasanthan J
Paul are you going to buy Sun? - Shakeel Mahate
I never understood why IBM would want to buy Sun other than that it was cheap. Obviously they decided it wasn't cheap enough. - Kenton
Glad I didn't buy any Sun stock. - John Flynn
@Joel, you're right - it doesn't prove it; rather I think it illustrates it And clearly, it would be overstating things to say the *whole* of IBM is technically incompetent. However, there are *many*, *many* weak people there. Everyone I meet that has dealt with IBM - customers, collaborators, competitors - has stories to tell; and almost none are positive in terms of technical capability. Conversely, everyone is impressed by its ability to win business and put dollars in the bank. - Simon Brocklehurst
Interactive Housewives Finale Nets Social Media Success for Bravo - http://mashable.com/2009...
Hulu So Great It Needs To Be Destroyed - http://nymag.com/daily...
Hulu So Great It Needs To Be Destroyed
"Now that Hulu is pulling an astonishing 42 million viewers per month, its unanticipated success is spooking its creators at NBC and Fox, who are presumably more accustomed to seeing their ideas burst hilariously into flames. The L.A. Times reports this morning that the streaming-video site is causing a rift between its makers and the cable and satellite companies, like Time Warner Cable and DirecTV, who'd like exclusivity in return for the millions they're paying TV networks to broadcast their shows." - Shevonne from Bookmarklet
I don't know from Hulu but the first sentence of that article is brilliant. - Jim #teamFFrank
Maybe once Lost ends I won't have a reason to watch a TV show when it airs. Hm.... - Zulema ❧ spicy cocoa tart
I would hate for hulu to pull the plug on itself. - Dan owns Comicsforge.com
...well, they're aliens. that's how they roll! <wink> - .LAG liked that
In some way, you'd think the cable and satellite companies would expect to be paid by the networks to show the programs that are generating the networks advertising dollars. - Andy Bakun
There would alreayd be MUCH more convergence of Net & TV if the existing networks didn't want to see their cash cow spit roasted. I watch very little TV, but what I do watch is invariably via the net. I like 1 - on demand 2. less frequent dumb advertising (which I know has to pay for it, but I don't need to be told to shove a pill somewhere every 6-7 minutes). - Ian May
We're already seeing how they're going to handle it: bandwidth caps, limiters, and "traffic shaping". I could barely video chat with my mom on Mother's Day because of bandwidth limits. If I upload 200MB, my connection speed gets halved from 3Mbps down and 30KB/s up. It's ridiculous. - Jordan Hofker
Mark, The Office and 30 Rock are my favorite things to watch on Hulu too! (and I don't have cable). - Laura Norvig
what Laura said. Cable would be altogether too much TV. On Hulu, I can help them advertise to me more effectively. I did their survey(s) and emailed them in distress when they recommended Bill O'Really. Got feedback from them about their "24" problem... Beginning to use their social features. Friend me up if you want: http://www.hulu.com/profile... - Richard Walker
Reading: "Goodreads vs Twitter: The Benefits of Asymmetric Follow" - http://radar.oreilly.com/2009...
YouTube vs. Hulu: Which is the Future of Online Video? - http://mashable.com/2009...
They're different products, Hulu is replacing TV, Youtube is a place for everything except TV. Easier to push TV ads to Hulu so it'll continue to make more of a profit than Youtube. - Adam Pieniazek
@mashable I kind of agree with Adam Pieniazek 'YouTube & Hulu' are different animals. Hulu is premier video-on-demand, one of the downside of Hulu its not international. - Julie Williams
I don't think user generated or viral videos will have a place on Hulu and people go there with the same mindset as turning on their TV. Real content and willing to sit through commercials. I think people go to youtube to watch a specific video embedded in a site and then get sucked down the youtube rabbit hole time suck that is...entertaining. When users start cretaing enough... more... - Kevin Murray
YouTube is the future of On-Line video because it fosters user participation, whereas hulu is big because it brings mainstream video on-line. Hulu is also not international, as has been pointed out, another downfall. - Garin Kilpatrick
They'll converge. Both will have licensed/advertising and democratic content. - Phil Wolff
Where's the European licensee??Localized advertisers must see the value, and be clamoring. Or, they just don't get it. - Adam Jochum
Useful: "50 Awesome Online Lectures for Social Media Masters" - http://www.matchacollege.com/blog...
Robert Scoble
Boxee Founder Avner Ronen on the Future of Your Living Room [Interviews] - http://lifehacker.com/5244569...
the aTV is not powerful enough ... unless they can do some crazy coding to get that little box to perform like the mini - Chris Heath
The TV manufacturers should create a standard that allows everything to be plug & play using some sort of API set for Menu integration and set remote control standards. Let all devices communicate to this via HDMI (or WiGig if you believe the hype) for an almost seemless experience. I guess taking the concept of the DNLA Digital Media Controller and expanding upon it. - manielse (Mark Nielsen)
joshua schachter
Facebook platform developers could see $500M in revenue this year » VentureBeat - http://venturebeat.com/2009...
facebook economics, virtual and otherwise - joshua schachter
Mari Smith
Jeremiah Owyang
Which websites could really benefit from Facebook Connect? I say: Pandora, Fandango, Yelp, Upcoming.org to start with
Amazon, Walmart.com, Zappos - Jesse Stay
iTunes - Jesse Stay
Pandora + Facebook Connect would be great! Personal Algorythm for your music taste meets Social Influence - TedBailey
Ecademy Linkedin Xing Naymz - Thomas Power
Hi5 Perfectnetworker betternetworking telecomyou blip - Simon Hamer
Facebook shuts down KKK group - http://news.cnet.com/8301-17...
In case you missed it: "Top YouTube Videos of All Time" - http://mashable.com/2009...
Charlie Anzman
ABC to Add Its Shows to Videos on Hulu - http://www.nytimes.com/glogin...
Kinda leaves CBS's TV.com out in a field ?? Hulu's got the traction. Disney (ABC) was smart to buy in - Charlie Anzman
Charlie Anzman
Twitter Is Giving Facebook an Inferiority Complex - http://gigaom.com/2009...
Their little follower comparison reminded me that on FriendFeed your reach can easily be a lot bigger than your immediate followers. - Bruce Lewis
Scott Beale
Pat Kitano
Economy: Can Anything Save Magazines? | Newsweek Tech and Business | Newsweek.com - http://www.newsweek.com/id...
Alex Iskold
My New Post on ReadWriteWeb: Facebook Has Twitter Envy - But Why? - http://www.readwriteweb.com/archive... - check it out
Alex, I really liked reading your post and it certainly made me think a lot about FB's moves....but, I take a different stand on the issue. I think it's a smart "macro" strategy for Facebook to aggresively integrate Twitteresque features, WHILE staying true to what they do best....here's something I posted about it yesterday.. http://bit.ly/11Lpu3 - TedBailey
Paul Buchheit
Don't get confused: Facebook's open stream approach isn't like Twitter's | Technology | Los Angeles Times - http://latimesblogs.latimes.com/technol...
"The critical qualifier, which Facebook buries in the middle of its announcement, is that developers "can access the stream on behalf of a user and then filter, remix and display the stream back to that user however you choose." (Bold added for emphasis.) Translation: The new applications will be able to publish data across the Web -- but the audience for that remixed data will be the original Facebook user, not the public. That distinction is important because Facebook's move to allow off-site developers to mine user information has been seen as an attempt to replicate the way Twitter's messaging system developed. Twitter, an outward-facing platform in which all user information is public by default, has nourished a wide ecosystem of third-party applications that take advantage of the high volume of public data Twitter users generate." - Paul Buchheit from Bookmarklet
This is also why the new API can NOT be used to import the things you share on Facebook back into FriendFeed (the way you are able to import your Tweets into FriendFeed, for example). - Paul Buchheit
Well that is clear as mud, ok is the bottom line then what done on Facebook stays on Facebook or with your Facebook followers? - Kim Landwehr
Twitter = "all user information is public by default" .....this is not the FB model (currently).....your data is only available to defined friends....as a user i would not be happy if FB opened all my data to developers without asking......no? - marko
Marko: They're not opening up all your data. Unless I'm missing something, they're coming at this from the viewer's perspective, not the person who posted the data. Using the new API, clients and services can access Facebook on my behalf, see what I would see as a user, and simply present that to me in a different format or context. - Ken Sheppardson
Marko, the difference is that you are not permitted usage of your own data even. - Paul Buchheit from BuddyFeed
Meaning they're relying on EULAs and TOS to control what you can and can't do with the data once you see it, right Paul? - Ken Sheppardson
Which doesn't seem much different than what it was before, no? Why I don't bother to originate anything useful in FB. Easier for stuff to end up there, since you still can't get it out. - ɐ ɯıʞ sıɹɥɔ
I hear ya....but is this not the same in Flickr. Only public photos from my friends are shown in my RSS feed - not entire set I see in flickr itself. This is to prevent me from broadcasting all my friends 'private' photos across the web. Same paradigm principle with FB as I understand currently......it prevents me from pushing my friends content around. - marko
What I think is different is the to-FB direction. Last time I was on FB my FriendFeed activity was off in a separate tab, not the main stream. If I understand correctly, the new stream API will at least make it possible for FriendFeed to add items together with media to the main feed. Somebody correct me if I'm wrong. - Bruce Lewis
There are two separate issues here: access to your friend's information, and access to your own information. I'm only talking about the second issue, access to your own information. Twitter (and most other web services) permit you to access and use your own information in any way you wish. The FB TOS prohibits this because data retrieved via their API must not be stored, so effectively they own your data. This is a very significant difference. - Paul Buchheit
And that issue, it was my understanding, is what was at the core of the FB user rebellion that got them to dial back the recent TOS change(s). Ownership of your own material should not have to be negotiated. - ɐ ɯıʞ sıɹɥɔ
Is there a logical reason for this? Why would I be able to use other people's information but not my own? Why would they prohibit me from entering data via the API? Am I missing something or is this pretty illogical? - Andrew
That's correct Andy. This is why we can import your Twitter status but not your Facebook status (we used to be able to get your Facebook status via a special RSS url, but they recently removed that too). - Paul Buchheit
@Paul, what does the Facebook service on FF currently pull? - Micah
Paul: How recently did they pull support for status updates via RSS? Up until a few weeks ago (when I unsubscribed) I was reading friends' status updates in Google Reader. - Ken Sheppardson
Micah, we used to be able to pull in your FB status by having you copy and paste a url from their interface, but they recently removed access to that url. For people who already have it setup, it still works, but new people can't configure it because there is no way to discover the url for the RSS feed. - Paul Buchheit
Ah... that makes sense... - Ken Sheppardson
Ah, thanks (to you, Paul, and 'no thanks' to FB - wow). I'll have to stop advertising it for people I get to signup for FF on my service (http://bebepool.com ). FB keeps pulling a 'take my ball and go home.' They can fancy themselves street-wise purveyors of business stratagems, but to their user community it's just acting pathetic. - Micah
Andy, the trick you linked to won't work for newer Facebook users. Old users have the same key for all RSS feed, but new users have a per-feed key, and as far as I can tell, there is no way to discover the status feed key. - Paul Buchheit
Facebook is still a roach motel, but is it a better roach motel than it was before? The stream API doesn't help anybody get data out, but is it a better way of putting data in? - Bruce Lewis
Did some testing yesterday with 2 (non-geekie) users .... They loved the simplicity of the 'new' Facebook (and Beta Friendfeed) ... ala Twitter. "Easy to grasp = Dive in" ... They also found almost everyone they looked for on Facebook which says a lot about the penetration of the brand and platform. Controls, filters won't help these people. They'll simply love the fact that they found new web toys (and old friends). - Charlie Anzman
What about the content published to Facebook using the new API. Does FB impose any restrictions on ownership of content generated on the 3rd party sites. - Vivek Puri
I posted some thoughts on the FB announcement as well as recorded a screencast showing you how/where to set your privacy settings http://lifestreamblog.com/how-to-... - Mark Krynsky
Yes, thanks for doing that Mark. That cleared a few things up, FB have been moving stuff around everywhere lately, wonder when it will all settle down. Ha. - Chris Loft
original wonka greater then new wonka - http://hannahisdead.tumblr.com/
original wonka greater then new wonka
no doubt!! - BEX
Abby, I wholeheartedly agree! - Anne Bouey
Thirded! - FFing Enigma
Nobody beats ole Gene - TedBailey
I suspect I would have preferred whichever one I saw first. The sheer audacity and originality is missing from the second viewing. I, of course, saw the Gene Wilder version first and prefer it. - DGentry
everything's too safe in the new movie. the original, you never quite know if those kids are okay or not. and whats with the daddy issues in the new film?? must be a burton thing.. - Terry O'Fee
i havent seen the johnny depp one but i heard it sucked. i also noticed they cloned the umpa lumpas - Alfredo 亜瑠布れっど
The new one didn't really suck, it was just extraneous. - iTad
the music and design is wonderful. it just can't top the absolute insanity of the original. - Terry O'Fee
i heard it was Psychedelic. like speed racer if you catch my drift - Alfredo 亜瑠布れっど
Ditto Chris B. - Ayşe E.
watch the boat scene on youtube. it shows you the madness of it all :) - Terry O'Fee
Is this a thing about which there is a question? I actually didn't hate the Burton one; Depp had an interesting take on Wonka (which I know a lot of people hated, but I kinda liked that he took it a totally different direction). But I did hate the stupid amount of back story they added. - Jandy
I would also like to add that when i heard a new wonka movie was going to come out, I thought it was going to be the next book in the series. Are they going to make those? - Alfredo 亜瑠布れっど
god i hope not. i'm still not happy they're making a hitchhikers guide new book... - Terry O'Fee
They'd probably have that dreadful-looking Keira Knightley or even worse Scarlett Johannson as Buttercup. *cringe* - Anika
I much prefer Gene Wilder's take on Wonka, but I dig the art direction of the new Wonka a lot more. - Jonathan Hardesty
I'd argue that Depp's Wonka is just a more flamboyant version of Ed Wood and not all that original of a portrayal. But that's just my two cents. - Jonathan Hardesty
that's funny Jonathan - I thought Depp's Wonka was "just a more flamboyant version of Ed Wood" too. totally didn't work for me. - jbrotherlove
Wilder is not an act you want to follow, so yeah, the original wins the day. That said, though uneven, I still enjoyed the new one in and of itself. - Micah
I won't choose between the two because I grew up on and am completely in love with the first film and I think that automatically colors me against the newer one. Plus I adore Tim Burton and that puts me at total odds with myself. At any rate, I think Gene Wilder played Wonka exactly as he should have been played. Depp's Wonka was a little too...creepy. In the book Wonka was just a... more... - Hookuh Tinypants
Plus I do a killer spot-on impersonation of Veruca Salt from the original film. :D Song and all. - Hookuh Tinypants
testing out comments via the shared feature embedded on my site - (jeff)isageek
Ah, just what every person needs. More Willy in their feed... - Hookuh Tinypants
WRONG, sir, WRONG! Actually I agree. I just like shouting that sometimes. - Josh Haley
No one bets the original. Better Movie Better Wonka! - John Flynn
I enjoyed the Depp version, but there is no doubt in the universe that Gene Wilder is a genius and his Wonka is the gold standard. Also, the original movie itself is pretty much perfect. - Bob M. Montgomery
My English teacher last year looked like Gene Wilder..probably why I prefer the Johnny Depp version. Having Willy Wonka assign research papers= not a fun time. - Colette
I agree. - John Ferron
Mike Fruchter
The embarrassment of American broadband - http://www.macworld.com/article...
FiOS. You get what you pay for. If American companies raised their rates to improve quality, there would be a public "outrage". - Mona Nomura
Other countries have managed to do better bandwidth over copper than the US companies... Yes, fiber-to-the-house is the ultimate, but still. (Cringely has gone on about this at length: http://www.pbs.org/cringel... ) - Andrew C (✔)
high speed wireless anywhere I happen to be standing would be the ultimate. :D - Tony C (Unrated)
Comparing to other countries, picking apart and discussing what is technically wrong is not going to fix anything. Andrew, I read the article and the answer is so simple: "It is an ugly story of greed and poor regulation that you can read in excruciating detail in a 406-page e-book that is among this week's links." It's the epitome of our country, our culture, and the public's desires for instant gratification. Until we fix the bigger problem, all of these little problems will keep springing up. - Mona Nomura
How do you imagine things get fixed without discussion of the problems? And it's not about "desires for instant gratification". It's about regulatory capture. The telcos and cable cos got the FCC to lay off their little monopolies, and in return sat around and didn't bother to invest in upgrading their infrastructure. - Andrew C (✔)
Look at the bigger picture. What is the root of this problem? How did we get to this? The closest way I can articulate this, is patches - as in Windows. Even if specific problems are fixed, new ones will spring up. It's a waste of time, energy, and money. Again, quick fixes are only temporary solutions. So the real question is: what is the root. - Mona Nomura
There's a bigger root than regulatory capture? Sure, tell me what it is. - Andrew C (✔)
It seems to all be about short term profit and not actually investing to fix problems in infrastructure. People can argue it is gov. sponsored monopoly and whatever they want but we have what we have right now. A great example of what is wrong is this: http://www.dailytech.com/Time+Wa... - Dean Clark
Also, you can't even teach a starving person to fish until he's at least fed for the day. Sometimes patches have to be made even if they're not the ultimate fix. - Andrew C (✔)
LOLOL Ok Andrew. You are right and I am wrong. Dean - excellent link. Thank you. - Mona Nomura
"You are right and I am wrong." I'm not saying that yet, just thinking it real loud. But I still don't get what you think is the larger problem or the real root cause. - Andrew C (✔)
Have some sympathy for us poor ADSL users down under in Australia. Market dominated by one massive company (Telstra), over priced + under speed = ripped off. - David Eedle
Louis Gray
Why Email Clients Need to Change - http://gigaom.com/2009...
Hacked Gmail interfaces and the right tagging / labeling can still accomplish a lot of what's described. - George Dearing
I wish there was an email client specifically designed to create "extensions" to handle various types of email notifications. Parties who regularly send email (say the likes of Twitter, Ebay, Amazon, Plaxo, Paypal) could even write their own extension as a service to their users. - Meryn Stol
Meryn, Gmail has a "filter messages like this" option that I find extremely handy for this purpose: http://mail.google.com/support... - Matt Cutts
Steve Isaacs
A Brand and an Agency walk into a bar. The Brand says: "Give me 'Social Media'". - No punch-line cause it's no joke. They all will be.
PBS Launches Hulu for Public Broadcasting - http://mashable.com/2009...
Robert Scoble
Decentralized moderation is the chat room savior - http://scobleizer.com/2009...
I wrote this for my friendfeed buddies to explain why friendfeed sees a lot less "a%%hole" and spamming behavior than other places on the Internet. - Robert Scoble
All hail FriendFeed! - Martin Bryant
Martin: the system they built here is pretty darn interesting to study. - Robert Scoble
Hmm, interesting , and yes I think decentralized moderation is a pretty good control (maybe like Churchill said democracy is a pretty good form of government) - but I think the PRIMARY reason Friendfeed doesn't have a ton of jerks and spam is because it doesn't have the masses here yet, just as you said about the early days of the NetMeeting forum. By the way I just used NetMeeting for work yesterday - it was a viable lowest-common-denominator when the fancier options weren't. - Dan Becker
Dan: I totally disagree. When the masses do arrive (who said they haven't arrived yet, by the way? Heheh) this system is far more resistant to problems that have popped up on other forums and chat rooms. - Robert Scoble
Dan: for instance: go ahead, try to spam me. Or, try to be an asshole. I'll show you how we deal with that here and keep the signal to noise level high. - Robert Scoble
The general tone here is conducive to good conversation. Thought-provoking topics, interesting news, and plenty of lively, sensible debate/discussion. Wouldn't be that many people wanting to go against that sort of thing. - George Hall (Australia)
Robert: I know - it's so simple and yet so complex. I tried to do a Screencast about it on Saturday (to encourage people to try FF) and there was so much to cover that it ended up 20 minutes long and I scrapped it. But yes, this model of moderation is very effective and probably the future, if it can be integrated in a wider way across multiple sites. - Martin Bryant
George: see, though, the system here itself makes sure we both behave. This is VERY DIFFERENT than other moderation systems that have been tried. - Robert Scoble
I'm not sure how the system does that, technically... - George Hall (Australia)
One thing I didn't cover on the positive side, is that if you both behave and participate with interesting content your stuff will get "liked" and "commented on" which increases its distribution dramatically. - Robert Scoble
It's true that the masses aren't here yet, but I suspect Robert is right: that even when they arrive the simple concept of having each person moderate their own threads is powerful enough that it will keep bad forum behaviours to a minimum. The question is whether new kinds of bad behaviour, unique to distributed moderation, will arise. - Edward Coffey
George: in short, if you troll here, I'll delete your comment from this thread. Strike one. - Robert Scoble
I think this idea of "decentralized moderation" is also seen in the blogosphere. Here on FriendFeed, every post is like a post on your own blog. You moderate your own comments. FriendFeed is like a centrally hosted blogosphere, on steroids. :) - Meryn Stol
George: if you troll me again, strike two. If you troll me a third time, I'll just block you. - Robert Scoble
Blocking keeps you from seeing my items at all, so you can't attack me anymore. - Robert Scoble
I said it before: The "blog" model has proven to scale. There are millions of blogs, each with its own conversations. - Meryn Stol
Okay, I know I can delete my own comment...and I think, if I remember correctly, the thread-starter might have some control...anything I've missed there? - George Hall (Australia)
Meryn: true, but with one HUGE difference. You have identity here and can be blocked. On my blog? You have NO identity in my comments and can not be blocked and you suffer no ill consequences from me trying, either. - Robert Scoble
George: right, I can delete you on this item because I started it. You can delete me on items you start. - Robert Scoble
Robert, yes. That's a major added benefit of FriendFeed. Something like Disqus, IntenseDebate, Facebook Connect or OpenID could solve that for blogs though. - Meryn Stol
That's good to know, because I've seen the problem with spam/trolling on my blog...so it's good to know I've got some control over the total troll commentors. - George Hall (Australia)
Meryn: it could. If I troll a Disqus blog, and get deleted, do I suffer negative consequences? And, does that blog get removed from my view totally? Nope, right? Well, then, it isn't as resistant as friendfeed is. - Robert Scoble
I can see the actual consequence of getting blocked on friendfeed, as that would affect your overall friendfeed reputation. - George Hall (Australia)
George: it doesn't just change your reputation. If I block you you can no longer see any of my items, comments, or likes. The attack surface you have has been reduced. That's HUGE. - Robert Scoble
The more people blocking you, the harder to really misbehave in the long run. - George Hall (Australia)
All in all, that's quite effective compared to a lot of other sites. - George Hall (Australia)
Robert, you've got a good point there. In the case of blocking (as opposed to regular moderation) the consequences are far more dire than could be done with blogs: You can exclude people from seeing your own posts. That goes further than excluding people to comment. (I do think we might two types of "blocking", one all-out, one only for blocking comments) - Meryn Stol
So that also affects even interacting with other people in your posts, too? - George Hall (Australia)
George: yes. If I block you you can no longer interact with other people in my posts because you can no longer even SEE my posts! You also can't see my comments in other people's posts and my likes are now invisible to you, as well. - Robert Scoble
So what's the exact mechanism for blocking? Haven't exactly paid attention to a block button yet... - George Hall (Australia)
"You also can't see my comments in other people's posts" I don't think that's true. One person has blocked me. I can still see his comments in other people's threads. - Meryn Stol
Robert: The biggest concern I have is possible abuse by moderators. You mention moderator reputation being a factor in preventing unreasonable behaviour on the part of moderators, but is it enough? The idea that I can have a fascinating debate with someone, then tomorrow find the whole thing deleted at the whim of the person I was debating with, or the third party whose thread we were debating on, seems like a disincentive to put a lot of time and though into such a conversation in the first place. - Edward Coffey
Edward: you betcha it's enough. You just wait to see the blowback that happens if someone like me starts deleting comments without cause. - Robert Scoble
I'd venture a guess abusive moderators would, themselves, eventually be blocked by a significant amount of people. - George Hall (Australia)
Meryn: really? Hmmm. Must test that out. I could have sworn that it blocks everything from view. - Robert Scoble
George: if someone deleted my comment and I didn't think they had cause I'd stop liking and commenting their stuff. - Robert Scoble
George: and I might block them just for being a jerk. - Robert Scoble
George: I expect the same would be done to me, too, if I did that. - Robert Scoble
Sounds fair... - George Hall (Australia)
Robert, yes, I thought that at first too, but apparently not. I hope we can get different blocking levels. Then we could make our own "sanctions" against people. BTW I studied some international law in college. There are some similarities. :) - Meryn Stol
Meryn: a graduated scale of blocking?? - George Hall (Australia)
It's fine to block bad people after the fact, but I'd still like to see some mechanism whereby if someone blocked me or deleted my comments, I could still access an archived copy of how the conversation looked before that action occurred. - Edward Coffey
George, yes. I think that if someone is trolling in my threads, I wouldn't want to totally exclude them from my content. I would want them to keep them from commenting again. - Meryn Stol
Edward: I don't mind that it's a death penalty. It's like a nuclear bomb. If you use it too often you end up killing yourself. - Robert Scoble
Robert, funny that you are talking about a nuclear bomb, and I'm talking about international law. I hope we can work towards peaceful sanctions. :D - Meryn Stol
As blocks can also been seen as a form of negative endorsement it would be interesting to see in someone's profile if _my_ friends have blocked him/her. - Jan Ignatius
Meryn: wish it were that easy...you do get some really nasty trolls, especially on Twitter. One springs to mind who pops up during major situations around the world trying to preach hate stuff. On Twitter, blocking them from just one reader's view isn't that effective a solution. - George Hall (Australia)
Jan, agree. That would be some interesting data to see. In general, it would be nice if you could make your block-list public, so that everyone sees who you've blocked. Maybe together with an (optional) reason for blocking. - Meryn Stol
It's also a way to combat against fake accounts blocking a user just to hurt his reputation. - Jan Ignatius
On twitter, a really aggravating, hate-preaching troll can be banned by Twitter, although the example I've cited keeps finding a way to get past that. Ahsan just answered what would have been the next question I was going to ask about friendfeed's method of dealing with that same case. - George Hall (Australia)
George: plus the friendfeed team can see who is earning blocks and I'm sure that can also provide a warning system to check in and see if someone is needing a global block. - Robert Scoble
Presumably a blog using Facebook Connect exclusively for comment posting should move the onus to the real user and hence their reputation and it would solve most of the same issues without the complexity. What do people think? - James Harnedy
Does this lead to users having to join a service like Facebook, before they're allowed to sign on to regular blogs, and social media networks? Does it effectively end up with the 'walled garden' of Facebook (or similar service) enveloping almost the whole public internet - i.e practically all web sites that require a log-in? - Ian May
Does a facebook connect -only approach mean that one always has to comment with his true identity revealed? Surely there is need for pseudonyms in the future too.. - Jan Ignatius
Indeed it restricts your audience but like everything there is a balance and I see a trade-off between ease-of-use and content quality. - James Harnedy
@Robert: how is friendfeed's block different from twitter's block ? - Antoine Bertier
Antoine: if I remember right, they are very similar. - Robert Scoble
One approach could be an openID provider that verifies your real identity but enables you to create pseudonyms tied to this account for every service you want to use. Now, if your pseudonym at service x is blocked you cannot create another one as the openID provider limits your pseudonyms to 1 per domain/service (and you can only have one verified account with that openID provider). - Jan Ignatius
Why doesn't FF provide a comment widget that can be embedded in blog entries? The comment widget can then act as a mini UI tied to the permalink discussion over at FF. To minimize the effect of FF being a walled garden, FF should expand their authentication system to support things like Facebook Connect and OpenID - Edmund Tay
Edmund: there are some Wordpress Plugins that do just what you're talking about. - Robert Scoble
Excellent points. I too have been noticing the gradual degradation of the conversation in chat and forums. I do hope that the system here works to keep FF interesting. - Leo Laporte
Leo: if not, we're coming over your house for conversation and beer! :-) - Robert Scoble
Robert: Wine, surely? :) - Martin Bryant
But I can just create another account and continue attacking. I would love a system that let you say your account has to be X days old and you must have X amount of reputation (waiving magic wand) to comment. - Chris Bartow
Robert: An official Javascript based widget provided by FF would be better because then it will be platform agnostic. Ok, I'll even settle for a 3rd party widget but it shouldn't be tied to a specific platform. With the existing Wordpress Plugin (http://blog.slaven.net.au/wordpre...), you get people like Louis Gray offering to pay for a Blogger version :) - Edmund Tay
Chris: how would you gain reputation if people block you from their threads? - Martin Bryant
yup you nailed it robert, the full control to the end-user of controlling their own experience here in friendfeed is what i've always liked & after only really looking for a presence aggregation service originally - i block w/out remorse so haven't had to delete or moderate comments yet but i like that the functionality is there - mike "glemak" dunn
Martin: That's why I wrote waiving magic wand. It could be by # of friends or stats on a system wide level. Similar to identifying spammers on Twitter by looking at Following vs Followed. - Chris Bartow
Hmm, interesting contrast between being blocked on Friend Feed (so can't follow) and not being able to be blocked from reading a blog. Still, even for a pubic blog, so long as there is some sort of identity scheme, one should be able to restrict commenters, not just delete their particular comments. Is this all just about anonymity, where FriendFeed even controls visibility through it... more... - Dennis E. Hamilton
So it seems that to extend the FF model for moderation well into more of the online conversation, ie blogs, twitter, fb, that several different identity systems may have to be able to leverage the FF model so that 1. users have choice 2. more people can be included in the conversations. - Brendan Cosgrove
+1 Dennis, you said exactly what I was thinking while reading this thread. FriendFeed's comment lockdown is only possible because there are no anonymous comments allowed. There's a reason Robert hasn't disallowed anonymous comments on his blog, and it's because he wants to encourage as many comments as possible. FriendFeed still presents the registration barrier and that's going to drive away some would-be commenters even as it fosters increased participation by the ones who do register. - Daniel J. Pritchett
daniel, i like to remember that ff started as a presence aggregation service and blossomed into a conversational experience, i'm sure you've been followed by what i call "null" friendfeeders: no profile info, avatar, service integration or activity (likes/comments) these are attempts at anonymity that the system easily allows us to recognize - of course once someone starts engaging they have entered the community, even if they started as a "null" user - from there they are judged by their actions in ff - mike "glemak" dunn
I disagree. If 4chan decided to spam your FriendFeed, you'd be blocking for hours. I stand by my claim irc still has the best moderation tools. - Bwana ☠
I think I'll blog reasons why - Bwana ☠
I agree 100% - Scott H
Agree 100% .. after all, here we are a "personal forum/topics administrators"... however diffusion of platform make the difference ... will see if we are right! - CantorJF
bwana - yes, that example is scary and would waste lots of time, pls link to your blog post back in this thread - i'd read it :) - mike "glemak" dunn
Great post, Robert. It came in handy for a discussion I've been having with investor relations officers who are looking at shareholder forums and shaking in their shoes at the idea that anyone can say anything they want on a forum. - Dominic Jones
Ironic - My sites are down :) Hopefully I didn't tick the chans off - Bwana ☠
I have already observed a new kind of trolling that results from the FriendFeed moderation system - I call it microtrolling. If you apply game theory to the decision to block someone, there's a cost-benefit analysis. Contribution vs Rudeness are orthogonal and are determined over time. If someone is rude but never contributes, they'll get blocked quickly, whereas someone who has contributed a lot over time can get away with more rudeness because people will hesitate to lose the expected future... - Robin Barooah
...contribution. The same is true of people who host a lot of interesting discussions. If they themselves are rude, the threshold for blocking them is higher than for someone who doesn't, because you are not only excluding them, you are excluding yourself from discussions they start which involve other people. - Robin Barooah
So someone who is very popular can enter a discussion moderated by a less popular person and there'll be a higher threshold for blocking them if they are rude or disruptive. My name for trolling above the mean threshold but below your own personal threshold (because you're popular) is 'microtrolling'. - Robin Barooah
Robin: That sounds a lot like life. I won't spend time with someone who is rude all the time, but if someone is generally a pretty good person but occasionally a bit of an ass, I'll make allowances. - Edward Coffey
Robert - Thanks for the fabulous post… Hooray! for this uber geeky post! I am super happy to see you continuing to champion FriendFeed.com - my all time favorite social site; clearly yours as well! :) ... While I was reading your post about the FriendFeed “block” feature, Paul Buchheit’s words immediately came to mind … “Do No Evil.” - If that doesn’t say it all, I don’t know what does! That is the basis of the FriendFeed culture. If one can’t live in that reality, they have no business in FF. - Susan Beebe
Edward: It's similar but qualitatively different. I'm saying that their popularity on FriendFeed systematically enables someone to be ruder on other people's threads and face a lower threat of moderation. The fact that the thread is associated more with the with the thread owner increases the effect. If they were consistently rude on their own threads, then they'd lose popularity more rapidly. - Robin Barooah
I like the FF option of having each individual deal with rude or uncalled for behavior themselves, different people are sensitive about different subjects and at different levels with FF I don't have to depend on anyone else to block someone, its my decision alone - Kim Landwehr
Kim: you can only block people from your own threads though. You will still see them in other people's threads. - Robin Barooah
Just to clarify - I personally like the way the friendfeed system works, but although it's intuitive to use, I think it's not entirely obvious what the consequences of each action is and this reduces the deterrent effect. - Robin Barooah
robin - when you block someone they are gone from all your experiences on friendfeed and you are gone from all theirs... - mike "glemak" dunn
Mike - you're right about that. Kim - I was wrong. - Robin Barooah
That actually increases the strength of the 'microtrolling' effect I described. I.e. the loss in terms of a bad experience through seeing threads in a disjointed way is even greater if you block a very prolific user. - Robin Barooah
robin, i've been on friendfeed for awhile and blocked the obvious trolls/haters from day 1, some of which are as you've stated prolific, so yes you do notice reactions to them in others comments, sort of a ghosting effect but it doesn't create a negative experience for me - i'm glad to have the trolls out of my experience and love friendfeed for providing that functionality... - mike "glemak" dunn
Mike, I'm not talking about people who are consistently trolls and do little else, and I am not criticizing FriendFeed's functionality which I think is state of the art. I am pointing out that being prolific in general, and posting good stuff gives such people more of a license to get away with rudeness in other people's threads when madness strikes, and that there is no mechanism to control this other than their own self-control. i.e. the threat of blocking isn't much of a deterrent. - Robin Barooah
ah got it robin - good point - the prolific folks I follow tend to not be rude at least in my experience - mike "glemak" dunn
wait, so what's keeping spammers and trolls from just opening new friendfeed accounts as they get blocked? - Ned Baugh
Robert Scoble
The newspaper industry just gave away another free meal, er Twitter: do they have any left? - http://scobleizer.com/2009...
Newspapers need to set up lacanica installs that then can post to Twitter. That way they could get their entire news orgs rolled up in a private label Twitter but still be part of the Twitterverse. - Christian Burns
I've been talking with a few already - they're very interested in this - Jesse Stay
and not for nothin'... but before you would hit JUST the Times for a theatre review, now you hit Critic-o-meter and get the aggregated reviews and get a broader scope of what critical opinion is. - Travis Bedard
Jesse, radio, tv, every media outlet should have their own lacanica - Christian Burns
I just created http://utahtalks.com for this reason - our local TV and print sources weren't providing anything useful. Now I'm going to get them to be the ones paying for distribution through our network (or maybe I can sell to them) - Jesse Stay
lacanica isn't enough. Sorry. It's too late for just a clone of Twitter. That meal was given away. Now they need to do something else and head off the next meal being given away. - Robert Scoble
Robert, oh, I plan on completely adding to the source and giving back to attack things like what you mention. Of course that's as I have time, but I agree with you - it needs much, much more. - Jesse Stay
There is still a benefit to targeting smaller niches though - it's how Facebook started - Jesse Stay
newspapers didnt give any of this away for free - most of it they never owned in the first place (i.e. many things were syndicated through others, eg: comics, weather, traffic, astrology), and the few things that they did own or were primary source for (local news, classified) they either a)dropped the ball in fear of harming print or b)tried but too early/too little (eg: in the uk they... more... - Iphigenie
As I've stated before, this could be implemented in a regular tweet (which could be "attached" to another "regular" tweet with a simple [hashed] unique tag) and transported over standard microblogging platforms, be interoperable between all of them (by lowest common denominators) and be implemented now. The tweet full of the compressed (and encrypted?) data would be read by the client software. If implemented in this way any tweet could add all kinds of metadata. http://guruvan.gurus.net/techbiz... - guruvan (Rob Nelson)
Joelle: when I say "own" I mean that in my mind that's where we all went to find those things. - Robert Scoble
Fantastic breakdown Robert. Very comprehensive. I find the idea of a private search engine and invisible commenting very attractive. I'm gonna have to think on this more... - Erica OGrady from Friend Deck
it would be easier to find toasters if the post to twitter option in friendfeed had been enabled, suggesting remaining challenges in data portability - Mike Chelen
Mike: Dave did Tweet about the Toaster Oven. You still won't find that with Twitter Search: http://twitter.com/davewin... - Robert Scoble
@Robert - you are right of course, but I just wanted to point out that some of those the newspapers just had no right to use online (eg: comics etc) so they could do nothing. But in other areas (classified especially) they did hand over the market to others - often due to an unwillingness to compete with their print offering. But even if you withhold from competing with yourself, others... more... - Iphigenie
We mostly only buy the local paper for coupons and Sunday sale ads. All those ads are online at each store's site for free and we really don't use that many coupons. Something that they have reluctantly given away for free is TV listings. - Jon Adair
I like the Twitter-like stack you describe using the bike purchase as an example. It could be a way to get advertisers interested again. A papers' ad side would be interested; the ed side might see a breach in the Chinese wall and wonder how it relates to the editorial product -- or wouldn't it necessarily relate? - Amyloo
I really like your #7 - opening up the whole "news that hasn't happened yet" stream. Who would pay for that? Local businesses, nonprofits, schools, politicians? - tim windsor
covered all bases as usual robert - well done - mike "glemak" dunn
Robert: wow, that is frustrating! why can't twitter search find that post, will that kind of thing be fixed ever? closest services to what is described here might be semantic mediawiki, or freebase, which allow such custom data fields - Mike Chelen
I think you write off laconica far too soon, Scoble. The benefits of having your own microblogging site for brands/interests as big as CNN, The US Govt, Oprah, Leo's Twit Army, or http://www.todaysmama.com/connect... with one's own collection of groups & tagclouds, inter-subscribe-able by other OMB-compliant sites and free of being at the mercy of a company like Twitter's policies and Fail Whales is pretty attractive. Come to think of it, you should have one. - exador23
Scott Monty
The future of social networks: Social networks will be like air - http://blogs.forrester.com/grounds...
Groundswell author Charlene Li writes a lengthy post about the future of social networking sites - Scott Monty
Jaap Willem
Thanks to Oprah, we can finally stop talking about Twitter » VentureBeat - http://venturebeat.com/2009...
totally true.. start to speak about friendfeed or sth.. but not anymore about twitter. It starts to feel old... - Jaap Willem from Bookmarklet
I just hope that O Magazine prints her monthly tweets. It'd be a shame to lose them. - Stan Scott
oh definatly.. and maybe they can print them and put them into the national museum :P - Jaap Willem
I kind of doubt she'll even have monthly tweets to publish... Now that she's part of the fad, she'll fade away or, more likely I guess, have her people tweet for her... - Julie
yeah, I don't think that she will be the one putting in the tweets.. it's gonna be funny to see if it will be only attached to her show or as well to her "private" life - Jaap Willem
It all depends if she adopts it like stephen fry. One thing to promote it on tv to be cool and in and another to go all the way with it. But she is smart and has a PR team advising I bet therefore she should have grasped that this is the new reality tv for celebs without all the noise and expense. - Azzam
Leo Laporte
Hulu iPhone App Coming Soon, 'Badass' - http://www.businessinsider.com/hulu-ip...
Hulu is in the process of developing an app for Apple's (AAPL) iPhone and iPod touch, we have learned from a plugged-in industry executive. The app is coming soon (within a few months) and is "badass" -- as excellent as Hulu's Web site. Video will work over both wi-fi and 3G, we're told. - Leo Laporte
"Badass." That's a technical term, no? - Michael Molinar from twhirl
But does it come with their alien ads? ;-) - Howell Selburn from Nambu
bet just like the Skype app, it will NOT be in the Canadian iTunes App Store -- which is too bad - Bryce Campbell
Worthless anywhere but the US. - Richard A.
tell me about it.........i live in madrid - Foora Zadim
Thomas Hawk
A Video Prank at Domino’s Damages Its Brand - NYTimes.com - http://www.nytimes.com/2009...
A Video Prank at Domino’s Damages Its Brand - NYTimes.com
When two Domino’s Pizza employees filmed a prank in the restaurant’s kitchen, they decided to post it online. In a few days, thanks to the power of social media, they ended up with felony charges, more than a million disgusted viewers, and a major company facing a public relations crisis. In videos posted on YouTube and elsewhere this week, a Domino’s employee in Conover, N.C., prepared sandwiches for delivery while putting cheese up his nose, nasal mucus on the sandwiches, and violating other health-code standards while a fellow employee provided narration. The two were charged with delivering prohibited foods. By Wednesday afternoon, the video had been viewed more than a million times on YouTube. References to it were in five of the 12 results on the first page of Google search for “Dominos,” and discussions about Domino’s had spread throughout Twitter." - Thomas Hawk from Bookmarklet
OMG, that's freaking gross - Rahsheen
This is like Michael Phelps. Why tape or take pics of yourself doing something that can be your demise? - Shevonne
Customers are not the only source of bad buzz for the brands... - Aurélien
I bet this seemed like a good idea at the time. What idiots. - Kreg Steppe
criminal arrests and now a civil lawsuit. Not smart. - Thomas Hawk
You can mess up your life and your brand very quickly online. Glad these two people aren't making food anymore. - Robert Scoble
I've only ordered pizza delivery from Domino's once in my life. Never did that again because if I'm at home, I might as well cook something. - Morton Fox
Such an endemic problem in the fast food business: young people, first job, bad management, insufficient training. Add in social media and you have quite an explosive dynamic. What should/could Domino's corporate do? - Francine Hardaway
Vile. I'm so glad I don't order from Domino's right now. *adds this story to the why you need to monitor your social media presence even if you don't have one on purpose file* - Leslie Poston
I just ate a Domino's pizza :| - Parth Awasthi
Yes in the viral webs it's a lot harder to quietly fire idiots like this. Dominos needs to a) do it publicly, and b) launch a whole "see how clean we are campaign". - Ryan Stanley
This is why I link to the conversation @dsilverman -- in this case the conversation here is just as interesting as the news item. Also, this is why you need to hire smart people if they are going to post stuff online. You no longer have any control of our employees and whether or not they talk with the public. So you better hire well and train them for the new PR world. - Robert Scoble
Even more "ick" than previously thought of the company (buy local pizza!). Reminds one of http://www.crunchgear.com/2008... - Shane Curcuru
...but it makes me wonder about the food "security" of ALL restaurants. you think Domino's is the only food chain with sketchy employees? This is the best argument I've seen for cooking at home. Hello Food Network. - Landor Associates
I think Domino's did as well as they could handling this. They seemed to get on it pretty early. I'm not sure that there is much else that they can do. I don't eat Dominos pizza generally speaking, but this video wouldn't keep me away from it. This could happen to any company. Remember when that woman faked the finger in the chilli at Wendy's? - Thomas Hawk
I stopped going to the local Burger King because of racism. I also stopped going to the local Taco Bell because the manager yelled at me. I'm not even going to speculate on what they've been putting in my food. Fast food chains really don't have much control over their employees beyond firing them when something bad comes to light. - Morton Fox
It was disgusting. A lot of damage control to do with the credibility of employees under scrutiny. - Kannan
Looks like they weren't able to avoid the Noid. - Rob
Domino's fiasco also about video camera/phone in workplace? Many folks are not allowed. I think we will see a growth in corporations taking cell phones @ the door similar to schools. - Catholic Meme
Problem is we never know about this kind of stuff until after the fact. And the brands are at the mercy of franchise managers and the potential psychos they may have hired. Could be *any* food service provider. - Ryan Stanley
@Shevonne: I think they did it because they thought it was funny... - Landor Associates
that's all well & fine, but I can't remember the last time I ate Domino's on purpose... they're like pretty much last on my list of pizza options - Krikit Media
This will also force more businesses onto social networks. If I worked at a large brand with millions of customers I would have teams online that would work just to make sure that if something like this does happen that there wold be people to answer it. - Robert Scoble
I don't think it's wise to assume such acts are rampant across fast food chains and yes having an online team for such large organizations is a must. So how do you think they handled the situation ? what could they have done better ? - Mayank Dhingra
Trust is a big issue. Over the years we've placed a lot of trust in others who prepare our food. Anyone remember when Julia Child accidentally dropped a chicken on the kitchen floor, placed it back on the platter and chortled "no one will ever know." - J.D. Deutschendorf
Robert is right, all these exposes seem to be happening via social media, yet businesses still have to rely on traditional media for their damage limitation. - Iain Baker
Iain: businesses have no clue anymore how stories are built. The quotes from the Domino people demonstrate that. They assume that bloggers or Twitterers with 15 followers don't have any power. I know they do. - Robert Scoble
Iain: when I quit Microsoft I told 15 people and in three days had millions of media impressions, according to Microsoft's PR firm. 15 people can DESTROY a brand, if they have something like these videos in their hands. - Robert Scoble
Wow, this is a great example on so many fronts. Think before you act, Think before you POST (most certainly)... and Aurélien makes a great point about customers not being the only source for publicity with Robert really fleshing out some of the reasons why. AND this is why I love FF... so many great comments describing varying facets and the ripple-effect this type of medium now offers. - Ken Stewart | ChangeForge
@Chris White. Zachry's does make damn good pizza. it's also a coop with a majority of the business owned by it's employees. I'd think employees would have a strong incentive to make sure that this sort of thing would never happen there. Their Mediterranean pizza is amazing. - Thomas Hawk
Robert: Absolutely. We're going to see more of this sort of thing happening, can't understand why firms aren't preparing strategies to deal with it. - Iain Baker
Iain: most businesses think this stuff is unimportant because it seems "small." Businesses are committees. Ask 100 people whether the New York Times is important. You'll hear 99 yesses. Ask them whether some Twitterer with 15 followers is important. You'll probably hear 87 nos. - Robert Scoble
Chris: objectivity is overrated. - Robert Scoble
Hmmmm, I don't think it's a question of making social Media important, it's about recognising that information and news, good or bad, flows freely along whatever channel it can find. - Iain Baker
Paging the Darwin Awards. - Mike Doeff
BTW, I noticed no one has posted the video. Here it is! http://www.youtube.com/watch... - Andrew Baron
What a silly couple. Didn't they know they were getting into trouble? Or maybe they wanted trouble and attract attention to something... uhhmm... I wouldn't be surprised if we see these two running their own show on MTV. - Alexis Bellido
Valeria: good response. - Robert Scoble
I wonder how much this really "damaged" their brand. They don't make very good food. They are a bottom-rung fast food joint. How much do people really expect from them to begin with? - Jeremy Brooks
@Chris White: If you are close enough to get Zachary's, you are close enough to get a real pizza from Lanesplitter. ;-) - Jeremy Brooks
The response from Dominos is going to be text book. Here's a discussion of why: http://beta.friendfeed.com/scoblei... - Robert Scoble
Kamikaze 2.0! - Dimitar Vesselinov
Urgh *barf* :( - Tyson Key
Based on the photos, these two aren't 16 working their first job. - Bill Sanders
So the question I have at this point is which SNL cast member gets to play Kristy in the reenactment of the skit this weekend on snl? - Thomas Hawk
they may call in the big guns for that one - another gig for Tina Fey. - Karma Martell
Where's the video? - Outsanity
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