Unfortunately, many organizations are "crazy" in this way. Perhaps they don't announce problems because they don't have fixes for them yet. I wish more companies were proactive, even if they just said "we don't know what's causing the problem, and we don't know when it can be fixed, but yes there's a problem." - Ontario Emperor

Funny thing is that's a completely pre-web way of handling this . What's Twitter about? Its about real-time communication. It'd be nice if we heard anything resembling real time updates as to what's been borked... and not a "we're trying to fix things guys" about 16 hours ago (via @twitter_updates) ... not saying they owe anyone anything -- but this has been going on for about a day. Which is like a week in non-Twitter time. :) - Tony Hung

Certainly some more openness would be ideal. What is the ideal time between status updates on a free, non-critical application such as Twitter? Updates every 3 hours? - Ontario Emperor

@OntarioEmperor -- really, as often as is needed, as they ought to be leaving something up on their blog to start off with that would answer a lot of questions. Dreamhost, for example, borks up from time to time, but they *always* have status updates http://www.dreamhoststatus.com, and they always allow people to rant (and rave) as they need to in the comments. - Tony Hung

Just visited http://www.dreamhoststatus.com/ - VERY impressive. - Ontario Emperor

Dreamhost can be faulted for many things, but one thing they do well is the transparency thing (and the timeliness thing). - Tony Hung

They have commented on Get Satisfaction, but that's about it. All we know is that their recent upgrade borked the caching. - Voyagerfan5761

@Voyagerfan -- it'd be nice if they posted something official on their blog to start with, I think. - Tony Hung

@Tony: No argument. :-) - Voyagerfan5761

agreed, someone should say something ...via AlertThingy - Chris Jones