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Another great example of the ROI of customer happiness. Saving $35 cost this company $20,000 or more: http://boss.blogs.nytimes.com/2012...
Any UserVoicers out there going to SXSW? Please let us know...we'd love to meet up with you!
Congrats to Vancouver & @greenestcity for winning the Sustainable Communities Award! We <3 using UserVoice to do good: http://vancouver.uservoice.com/forums...
We're flattered! RT @arabellatv I had a dream about @UserVoice last night. Yes. The customer service platform.
The UserVoice front end was already available in Spanish. As of today the Admin Console is too, thanks to our volunteer translators!
We've made plans for ProductCamp Austin 8: http://plancast.com/p...
Wendy's to Re-Interview & Reboot Employees: http://consumerist.com/2012.... Do you think it's the employees at fault, or the training & culture?
If the same product area keeps causing pain, get a customer service specialist (not painkillers): http://blog.uservoice.com/entries...
One million tickets have been received by UserVoice Helpdesk accounts: http://blog.uservoice.com/entries... Party time!
One Million Tickets - http://blog.uservoice.com/entries...
Which companies make the best instructional videos for their products?
RT @InternetSavant I would advise going to any Social Media Week event (http://socialmediaweek.org/schedul...) put on by @mashable or @uservoice.
You can now make your Helpdesk private! Learn more: http://blog.uservoice.com/entries...
You can now make your Helpdesk private - http://blog.uservoice.com/entries...
http://www.codinghorror.com/blog... Listen to your community, weed out the irrelevant, & say "no" sometimes. Couldn't agree more, @codinghorror.
We're discussing customer feedback in SF next week for Social Media Week. We'd love to see you there! http://socialmediaweek.org/event... #SMWSF
"What are the best qualities to look for when hiring a community manager?" Great answer from @davidspinks: http://www.quora.com/What-ar...
Yes. Yes. Yes. "Measure Quality, Not Call Time" http://www.themana.gr/managem... #custserv
RT @meghan_krane My mother is now using @memolane's UserVoice support system to leave me messages. #cmgrproblems
How the Post-Gazette is bucking the trend in journalism & actually listening to customer feedback: http://www.poynter.org/latest-...
RT @joshuarudd 30 days of employment = cookies! for @mynameischad @ UserVoice http://instagr.am/p/nPezF/
We've made plans for "Community-Centered Design: It's Not About the User" at #SXSW: http://schedule.sxsw.com/2012...
RT @LimestoneInc We're thrilled about our new partnership with UserVoice! http://www.limestonenetworks.com/wordpre...
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