Robert: I certainly can't, as it's merely another part of my day-to-day job. And a small one at that. I do try to interact with as many as I can on behalf of our company, but tens of thousands would likely warrant dedicated person/s (for us, anyway)
- Nick Wade
I don't say *you* can't; I say *I* can't. I can't even keep up with the 400+ I follow.
- Mistletoe Glen
Another thing I have a hard time explaining to friends. Tools & different personalities make a difference. Everybody has different styles, preferences and purposes.
- phil baumann
Maybe with 3 or 4 screens I might have a fighting chance, but tens of thousands would make my head spin.
- Dave Martinez
practice helps to learn and develop the most efficient methods for your usage requirements
- Mike Chelen
I believe following tens of thousands and interacting is possible. Still would like that seat for a few minutes.
- Doug McCaughan
mixero sounds interesting for the groups/filtering stuff - i could see that being a helpful tool - waiting on my invite...
- Nicholas Orr
Well, Mr. Crunch's accusations aside, I think the real question is whether or not you have time for anything else.
- Mike Shields
Fire up your camera. We'll all sit by you.
- Kreg Steppe
Always good to see video of how you do socialise to this number (and still are able to have a conversation as well as broadcasting one way which is the predominant style for those with large followings.)
- Tom Tubbs
post some video of how you do it, Robert.
- Chris Duffy
Yes, all of those famous videos, how about a day in the life of Robert Scoble.
- Chris Patterson
How do you find the time to do it while doing your own work? Doesn't it get in the way sometimes?
- Alvin
I think it's cool that some people interact with thousands. It is obviously a skill that requires work and a social media passion. If I was at the tech forefront - I'd love to do it just like the scobelizer - maybe it would even just come naturally.
- Ron Hagenhoff
from Nambu
I'm w/ Kreg.. make a video and show us how you manage your time and apps.
- Ben Rodrigue
FriendFeed lists, TweetDeck groups, Techrigy SM2 monitoring
- Susan Beebe
Let the tools do the hard work for you. Real, functioning search is key.
- Louis Gray
According to Chris Brogan, a meaningful online presence "might take as much as an hour to two every day," so there's hope for those of us who aren't Robert Scoble. http://friendfeed.com/chrisbr...
- Bruce Lewis
I interact with tens of thousands of customers all day, but I give them my attention one at a time. I think most people confuse the two.
- Thomas Knoll
I would certainly love that seat. I'd also watch 'A day in the life of Robert Scoble' too!
- Alex Hellstrom
Robert, if they don't like your cologne they can sit next to me *giggle*
- Arleen Anderson
with the right tools, tens of thousands perhaps. hundreds of thousands? at what point does it get tough both theoretically and in practice I wonder? surely the tools can evolve further...
- chad calease
I guess I just must be boring to you. You never notice my twits. Oh, maybe there's another reason. If you were *really* following me......
- Hummie
Oh, weird...just realized this makes me impacted by my own blog post and the Brandon Heath song -- give me a heart for the ones forgotten -- see...you have some incredible opportunities awaiting you....and I ask....what are you missing, Mr. Scoble? http://blog.hummiesworld.com/2009...
- Hummie
Robert, has your feeling on this changed now that you have culled the number of people you are following on Twitter to 1400?
- Doug McCaughan
web pages and printed word have allowed interaction among large numbers of people in the past as well, now the quality and speed of communication have also increased
- Mike Chelen
I wish they'd fix their technology instead of doing lame manuals. Search is broken. The MONEY IS IN SEARCH! Fix that and businesses will show up. Oh, and why not just feature cool apps like http://www.twitpay.me ? That's what will drag in new businesses to Twitter.
- Robert Scoble
Sean: Jack better hurry it up, cause TwitPay is there.
- Robert Scoble
Dylan: yeah, sigh. Why is a platform vendor doing that? And I thought Twitter was so simple that anyone could "get it."
- Robert Scoble
Well they want to try and get the millions of peopel who sign up and do sod all to get more involved.
- Mark
Mark: you don't do that with text. You do that with VIDEO and a CLASSROOM and EVENTS. The text on this page has ME bored to tears and I'm paid to read it.
- Robert Scoble
Not sure that a "Twitter 101" wouldn't be a bad idea for some segments of the population other than business, like educators looking to integrate it into their courses.
- Michael Ritter
Luckily I bet they had someone like a Community Manager or someone else write this manual, while the engineers can work on making Search better and in general the service better :)
- Sam Houston
Robert, yeah - the leaked docs suggest they passed on anything with twitpay.me as a business model. I love what twitpay.me is doing (and I believe I was one of the first to feature them on LouisGray.com)
- Jesse Stay
How can you charge for that? Its all over just Google it .. Maybe it should be Google 101 Hey Google my Idea. Lets see if some suckers buy it.
- Dylan Richardson
Sam: if there really was a Community Manager why don't they fix the Suggested User List to become something more like http://www.wefollow.com or http://www.alltop.com and get out of the business of trying to tell businesses how to use the platform. Does Google have a doc like this? Lame.
- Robert Scoble
I'm actually a little jealous of twitpay.me - it's exactly what me and a couple other friends were going to launch when I went off on my own into entrepreneurship. Our product was going to be called Pokket.
- Jesse Stay
Scoble ...maybe it's too simple. In a way, this may be a good thing for Twitter: by defining what constitutes "best practices" on their system, they'll help everyone understand how their platform can be useful. Sort of like setting boundaries for your small children in order to help them grow.
- .LAG liked that
Tristan: DM me here on FriendFeed. Twitter's DMs suck compared to those here on FriendFeed.
- Robert Scoble
LAG: the thing about a platform is that you build it and you let the market decide how to use it. Twitter keeps trying to control their community. Go and fix the spam problem. Go and fix the search problems. Go and fix the DM problem. Go and fix the group problem. Go and fix the communication problem with developers. THEN come back and tell us how to use Twitter for business. Geesh.
- Robert Scoble
i agree btw, im assuming they pushed this out before search upgrade due to pressure from investors/press
- sean percival
Robert: I'm with you on this one. One of the things about Twitter is that you don't need a guide. You just dive right in. Doesn't this defeat the purpose?
- Amir
from iPod
Scoble ...touche. you're right, maybe they should fix the glaring problems first. <sigh />
- .LAG liked that
Sean: did Google ever publish something like this? Did Apple? What a lame idea. Focus on making the technology rock and roll. Leave the hype to the professionals. :-)
- Robert Scoble
Twitter is still mostly as it was two years ago. Third parties are doing all the innovative stuff with services like FuelFrog and apps like Seesmic and UberTwitter. Fix search, add groups, and offer Twitter for domains.
- Jeff Harbert
Daniel: more and more I'm convinced that Twitter doesn't have a clue how to make money.
- Robert Scoble
Daniel: I'm more and more convinced that Mark Zuckerberg is the genius here and that Ev and Biz aren't.
- Robert Scoble
Of course, you've heard my complaints on this. :-) I feel the same about Google Reader though - I wish Google Reader would fix their issues before launching new stuff as well.
- Jesse Stay
Robert: I agree. 1 billion dollars in revenue? Where did they pull that number out of?
- Daniel Brusilovsky
And, exactly what Daniel said. :-) They don't have a clue at writing software, either, btw.
- Jesse Stay
Twitter the company stinks. Twitter as ecosystem rocks.
- Meryn Stol
I kinda agree that Twitter101 is lame. Using Twitter is pretty straight-forward. Now, for some reason I feel that I am missing something in my use of FriendFeed and wish I could find a FriendFeed 101 or a blog post or something to just flip the switch and make me see what I am really missing.
- RAD Moose
Robert: Would have been prettier too!
- Gregg Morris
Robert, if it were up to you, how would you handle the spam problem?
- Jeff Harbert
Who the hell is advising those guys anyway? Doesn't Facebook have Andreessen and a few other heavy hitters? Who do Ev and Biz have?
- Gregg Morris
Jeff: first, make "block" systemwide. That will let me clean my own search out. Second, let me whitelist my searches, show me search results from ONLY my friends. Oh, wait, I have that on FriendFeed already. Third, let me filter by metadata (location, time, who retweets, etc). Fourth: let the crowd "verify" accounts. I'd love to go through my 100,000 people and mark accounts that I know are accurate and I'd love to let other people do that too.
- Robert Scoble
Robert: I won't go with you on the "lame" part but I was just discussing search and spam with Shel over lunch today and certainly agree that this needs to be enhanced significantly for Twitter to remain relevant ***edit*** scratch remain, I mean enhance relevancy. Right now we're turning to partner tools (ok, maybe that's good enough, provided those partners deliver the goods). Twitter...
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- Nick Wade
Nick: I keep waiting for Twitter to fix its technology. They have consistently taken the low road through architectural decisions. It's why I push FriendFeed so hard to my friends. The technology here is so much better.
- Robert Scoble
scoble - something to consider (i dont know the right answer) - maybe what twitter has is fine for kim kardashian, oprah and the other celebs and regular users?
- Allen Stern
Allen: that is something to consider, yes. But based on the celebrity Tweets I'm following most aren't getting that much out of it. Trent Resnor, of Nine Inch Nails, even deleted his account this week. See the geeks were just two years ahead of the celebrities. They are going to realize they are screwed by Twitter too (especially the ones who aren't on the Suggested User List -- if you...
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- Robert Scoble
Robert: I'm in the camp of Friendfeed offering different and in some cases better technology - but it too has it's downsides. As that (overhyped IMO) discussion about Matt Ruiz's penis-post showed capably. BTW - Shel's still using the naked conversations business card, in an unrelated but cool word-play segueway. I thought it was rather cool.
- Nick Wade
Nick: interesting you brought that up. I hid that post and it went away and if I really was offended I could block that person, which would penalize them by keeping them from showing me more of that kind of stuff and they would disappear from my search. Personally I'm more offended by #tcot than I am by a naked man, but maybe that's just me.
- Robert Scoble
good point robert about ego-numbers -
- Allen Stern
Robert: I'll have to check what #tcot is, but I've some other ideas for Friendfeed I hope they'll implement - us having to tag to each other in "comments" drives me bonkers for example. We should be able to reply and see a threaded conversation here. Newest replies float up (or down, your preference) along with their preceding string. I suspect the current Ajax implementation can't handle this scenario, but good chat - dinner is on the table - until next time :)
- Nick Wade
Robert, manuals in general r pretty useless 4 me! They do a disservice 4 me! Go & explore or go and search 4 an interactive videos done by others about the Twitter service!
- polou/indigo_bow
... i mean how hard is it to write 140 characters, press the reply button, follow people and add RT @user when retweeting?! Their first plan of their business model should be adding features and acquiring all popular Twitter clients that they can possibly get their paws on which will enchance the service and add FriendFeed-type options - thats when Twitter will become useful: When I can...
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- Nicholas James
Hmm, I like 2 see Twitter fix problems first be4 acquiring anything!
- polou/indigo_bow
They need to acquire Tweetdeck and Bit.ly at least whilst they are at it ;)
- Nicholas James
polou: I have a bug on my account and I still see the fail whale every now and again. I'd like them to fix 1 problem mainly the bug on my account haha ;)
- Nicholas James
Robert: I think that you are right with spam, search, etc.. but it seems that twitter has also a big engagement/retention problem: people hear about twitter on TV, radio etc... They come to the homepage and a lot of them fall of the cliff. This is a harder problem them google and apple because twitter requires a behavior change...it is a new concept and they have 30s-2min to try to grab...
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- Edwin Khodabakchian
We don't NEED the guide. Twitter WANTS to give us they guide. The community is too controlled.
- Amir
from iPod
The spam is the problem. Why do they get users to do all the leg work and manually work out who gets blocked and who gets in the search feed? Friendfeed has it better.
- Amir
from iPod
Just because you understand Twitter and know how to us it, doesn't mean everyone does. I talk to people every day who have absolutely no idea how it works or how to use it. If they decided to give it a try, most of them would gravitate to Twitter to find out how, so this does makes some sense.
- Gilbert Harding
Gilbert: But there really isn't much to learn about Twitter. It is what it says in big letters on the homepage. But I understand exactly what you are saying. There are still many who don't know twitter.
- Amir
from iPod
That is soooo lame. How to use Twitter. i've heard it all. Plus all of the marketers can help you learn to use Twitter.
- Ben Hanten
Twitter 101 just made countless social media consults redundant.
- Steve Wilhelm
@Steve Wilhelm Good, such consulting is a lame excuse of a career anyway.
- Joe
Mini-Microsoft is right. Microsoft has turned a corner and tomorrow morning I'll show you another example of how. - http://minimsft.blogspot.com/2009...
Geoff: yes. I hate embargoes. It ends at 6 a.m. Pacific Time. :-)
- Robert Scoble
Geoff: but, when I left Microsoft four years ago, it was a company that didn't get the Web at all. Today? Bing. Silverlight. Azure. And other things we can discuss in the morning are showing that they've turned a corner away from strategy taxes and toward embracing the web again. Will this continue? Microsoft still has a lot of work to do. IE sucks, so does its mobile phones, but I find I'm excited about Microsoft again and that's a big change over the past four years.
- Robert Scoble
And the echo chamber feeds itself once again. Sounds like it should be interesting
- Chris
Chris: yes, I doubt my words will be found on USA Today. By the way, if it's such a nice echo chamber, why are you here to deride it? An echo chamber should be clean of that. ;-)
- Robert Scoble
sonic imperfections. Polish up the echo-chamber a bit more and me and chris won't be heard :)
- martin english
I heard its Alto Cumulus Office which is a name i made up on the fly. I agree with you though Robert MS is really putting some great stuff out there. Win 7 is great, Bing surprises, and I'm going to go a step further and throw in that XBOX Live proves they really do "get it" about the internet.
- Geoff Schultz
I keep coming back to the words someone once told me before I worked at Microsoft "never count Microsoft out." I am afraid I have done that a few times in the past four years and now it's clear Microsoft is coming back in.
- Robert Scoble
i can't believe i'm saying this... having been(and still am) a microsloth (there i go again :) basher for more than 12 years... but if they have turned a corner... not just in terms of technology, but in terms of attitude and innovation, i wish they do bring about great things... competition for google in a way that advances technology and innovation can only be a good thing... its getting too lopsided in the market again...
- simran
Geoff: yes, XBOX Live was a great example for the past few years, but easily written off because it was from a weird group that wasn't even on the main campus. But now other things seem to be happening back on the main campus. I wonder if Bill Gates leaving had anything to do with this?
- Robert Scoble
I think if Microsoft decides to get IE to go standards compliant (big change) that would be the true icing on top for them to be turning the corner. I think Google is the new Microsoft in terms of attitude because they seem to capture everyones mind into thinking there not evil whatsoever. I'm going to like tomorrow alot.
- Rahul Krishnakumar
Rofl that would be a funny announcement. Thats the sort of thing you save for a Friday, right after stock market closes to prevent a run on the "bank", Shaun.
- Geoff Schultz
All this excitement because Office in the cloud?
- gui ambros
Silverlight 'rebooted' the Web and pushed every Web 2.0 developer away from Flash.
- Shaun McDonnell
Morning should be interesting, as reading between the lines of your posts here, it's not Office in the cloud. PDC, and minimsft have talked about that in detail. So, therefore it must be something else. Cool. :)
- Nick Wade
Shaun: There is no way Microsoft could do that. Scoble: The echo chamber is completely anti-mainstream and the problem there is that every new amazing thing loses perspective, such as some who are crazy about Friendfeed. Anyway, on topic, you've got me enticed to see what this is S.
- Chris
I liked MiniMicrosoft question about who would you combine right now to make for a CEO replacement. I agree on his choices, would add Bob Muglia to that mix of Sinofsky and Bach. For CSA would mix Allard and Guthrie into one.
- Avatar X
from FriendFoo
Don't know if you've covered this before, Robert, but it might be interesting to blog about how you prepare for that embargo release time, besides dropping lots of juicy hints to whet our appetite. What sort of things do you have lined up, ready to go once the gun sounds?
- Ron Schott
I have a funny feeling this announcement's not going to be as big a deal as I would like it to be. MS have a gift for taking something good (like windows 7) and screwing it (like charging waaay too much for windows 7). I will be happy to be proven wrong - lets see :)
- Jim Connolly
So, Will you tell us your secret today? At 6 a.m.?
- Bernaldo Barrena
The Borg is back in town. And there's a lot of road kill out there who thought Microsoft would never pass them...
- Bob Morris (polizeros)
from iPhone
Oh, is this the Microsoft+Apple merger? I didn't realise it was tomorrow.
- Ian Tindale
It's probably the Yahicrosoft! thing coming to fruition, Ian... I wouldn't worry about it, until people start making an exodus from Flickr and del.icio.us again .;)
- Tyson Key
Because you didn't just leave quietly, you needed to make sure that everyone who was on FriendFeed understood that you were leaving because we were losers. So I lashed back.
- Robert Scoble
Lots of people call FriendFeed names. That's nothing new and I didn't key in on any of them. Just search Twitter for hundreds of examples.
- Robert Scoble
But when you delete my work when you leave, then you are a jerk. And when you deride my community as lame as you leave, then you are a jerk.
- Robert Scoble
Technosailor wrote that the content was his to delete. No, my comments are NOT his to delete. At least not without being a jerk.
- Robert Scoble
Cool! I'm seeing the updates on this one as you type them!
- Adrian Scicluna
Hans: It's High School 2.0, I haven't called anyone a stinky-poopyhead, yet.
- Raymond Mendoza
Hans: keep your hands off of my toys. :-)
- Robert Scoble
No, it's real-time Kindergarten, stinky-poopyhead! << for Raymond
- Nick Wade
I never knew of that other guy until this thread. Wonder if his twitter follower numbers went up after this?
- Jim Connolly
And my line has been stolen... I know I should have copyright'd it.
- Raymond Mendoza
probably will Jim good point, I was thinking all publicity is good publicity, according to his blog he could use some capital
- Mark Essel
Well, I'm outta here. Jim: yes, they went up. Why? Bots and spammers. Everyone's numbers are going up.
- Robert Scoble
It's been fun - catch you around Mr Scoble ;-)
- Jim Connolly
Actually, we need College Humour to do a FriendFeed spoof
- Marlin Forbes
I'm still itching to make a pitch to a) a social media company b) a search/ad aggregator. twitter and google probably don't wanna play nice. maybe friendfeed and microsoft. There's always a facebook app :D Or the far out Baidu & fanfou
- Mark Essel
If you missed the original announcement/comment thread in question and know English or Greek, you can judge for yourself how it went down (see attached PDF here: http://friendfeed.com/micahwi... )
- Micah Wittman
I'm taking my ball and going home...
- Alex Esplin
Robert. Cambridge needs you. Great that you are here again. Enjoy.
- Philip Baddeley
from iPhone
Well Robert, I guess you should get FriendFeed to do what Twitter did and make all of your comments belong to you rather than the person who's post you commented on.
- ChiliMac
Jim: No doubt the followers went up...SPAM! @technosailor, @technosailor, @technosailor...
- Austin Smith
And @Scobleizer...life's too short...my vote is that once content is either posted or commented, it becomes public domain, much like, you know, EVERYTHING ELSE on the internet! Wat u guys think?
- Austin Smith
No "EVERYTHING ELSE" is not assumed to be in the Public Domain just because it "ends up" on the internet. If that were true then there would be ZERO lawsuits regarding copyright infringement over things "ALL OVER THE INTERNET". ((c))2009+ by "ME"
- CLC Radio
So, like Yo @everybodyontwitter get that?
- CLC Radio
I don't want to comment on this just to get my name on the page. That would be childish.
- Mark Drapeau
Can I be in the mob too please? Is it too late? I want to be in the mob!! Hello!!
- Dave Winer
This seems to be a community policy/software issue. Most communities don't allow folks to delete comments and posts because it leaves a hole/gap in the conversations. The profile is marked inactive when someone leaves the community - either leaving the user name intact or replacing it with a more generic one. The right to delete a user account should be a personal one, with no...
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- Pat Graham Block
This is Marko Balabanovic, head of innovation at http://lastminute.com which makes a very cool iPhone app called "Near You" which shows you bars and other items of interest by just pointing your iPhone around. Requires iPhone 3GS because it uses the compass inside.
- Robert Scoble
Is the same app that's on the Android HTC Magic. it's seems to do exactly the same thing, show you what's in the direction you're pointing the phone
- Rachel Clarke
Rachel: yup, it's the same app as on Android. Very cool, I filmed a video of it on my iPhone but can't get it to upload to YouTube. Sigh.
- Robert Scoble
I'll be keeping an eye on the response from AroundMe.
- Nick Wade
It would be cool if the iPhone recorded compass direction when you took a photo.
- Bruce Lewis
I wish Orlando was considered a "Big City", but it almost never is. I miss out on a lot of city oriented tech out here. Awesome concept, and I think that the augmented reality apps will be a growing phenomenon in the next few years.
- Ryan Massie
I was told AroundMe will have this functionality soon
- Eric Andersen
Let's do a quick test; how many char's can #FF really dump in a Tweet? Lorem ipsum dolor sit amet, consectetur adipiscing elit. Cras bibendum imperdiet sapien sed fermentum. Curabitur ac dapibus leo. Mauris ac aliquam quam. Donec vel venenatis mi. Fusce tincidunt nunc eu leo tincidunt lobortis. http://www.lipsum.com/feed...
- Nick Wade
Right about 247 chars. What gives, @Twitter?
- Nick Wade
MG, it should read "...as long as AT&T exists...as my only iPhone network choice". I'm assuming you're bitching about your iPhone again, though.
- Nick Wade
Good god.. I could only make it about 1:30 before I had to shut it off. Almost 3 and a half minutes of that?! XD
- Haggis (Sean Loyless)
had to turn it off 30 seconds in, seems taking on a couple of Mechanical Turk project tasks would have been more productive for both the creator and the viewers
- Lou Paglia
Demented. I agree with your headline, Veronica. The Buzzfeed comments show where we're headed. Entire conversations reduced to OMG WTF ORLY LOL. OMGWTF.
- Kamilah Gill
That's entirely too much cats for one video... LOL
- William McCamment
Awesome. I am a former C9er, hope to see you there.
- Shaun McDonnell
Shaun, can you call me? +1-425-205-1921 I don't think I have the right details.
- Robert Scoble
I can forward you the details as well. Registration starts at 5, Robert.
- Louis Gray
Wouldn't it be fricken amazing to have cause to, and funding for, purchase of that lens for oneself. *sigh*
- Nick Wade
Louis: thanks, I will be there at 5. Someone wrote something about Treasure Island, which confused me (it's not there).
- Robert Scoble
Nick: I just can't justify buying such a lens, even a used one isn't justifyable for me.
- Robert Scoble
That was my fault about Treasure Island - multiple events I guess. I apologize.
- Shaun McDonnell
Sounds like a blast! I know my four years in the Navy were fun and difficult. It's nice being out but you miss it some times.
- Brian Bufalo
Robert: me either man, that's why my *sigh* but hey, we can dream. What was the rent?
- Nick Wade
Robert, great post - I agree young people rock. I also truly respect those that put their life on the line for us every day. Thanks for sharing.
- Robert Freeze
Perusing Twitter's open positions may give us a view into where things are going. Recently we know that Twitter filled a number of Product Manager positions, responsible largely for determining and carrying revenue product opportunities in the future. What else is open now that might tell us what those opportunities may be, beyond what Biz Stone has intimated from time to time?
- Nick Wade
Well, today (July 1st) we see at least 2 open positions can that help us glean some insight; a Software Engineer for Analytics, BI & Data Warehousing, and a Director of Strategic Web Partnerships. http://twitter.com/jobs We all know that Twitter carries, and today surfaces a lot of real-time trends, i.e., the content being passed between users is a true "finger on the pulse" of now - the Zeitgeist if you will.
- Nick Wade
What we don't know well is how much of that is retained. Well, actually we do. Looking at my account, I can in fact view my very first tweet, which was about 1200 tweets ago (what am I doing with all these tweets anyway?). As someone @TechCrunch said, users are enthusiastically tagging links and topics, and further I say they're having substantive conversations about them. Does Twitter keep that? You bet (see presentations about their cache (messaging) versus their database (store).
- Nick Wade
So what do I think would make sense? Searching and mining current trends more effectively, and selling them on to syndication partners could certainly be one. Mining user interests and selling addressability of them on to business users of Twitter is a clear one. Who generates this stuff? Analytics people. Who sells it? BD for Partnerships. See above open positions.
- Nick Wade
Identifying behavioural trends and giving users better follower/following suggestions would be another good thing for Twitter to do in order to make the user experience more 'sticky', and indirectly increase any future revenue by keeping happy users and not losing them to FriendFeed as they have been. What else do you think?
- Nick Wade
Real-time networks don't have much value without content generated externally.
- Matt Mastracci
I disagree matt, most days Robert will write a one line statement or rhetorical question on friendfeed and stimulate a 10-500 comment thread on here.
- Mark
I'm back in style! Let's hope this happens to flannel shirts because I'm not giving those up either.
- LA Snark
@Mark - discussions around 140 character snippets can only go so far. Without tl;dr articles, it's nothing more than a cocktail party discussion.
- Matt Mastracci
O-R-L-Y... haha... I used to respond with that to annoy my old roommates. Hmmm... I don't live with them anymore. Maybe it worked too well?
- Bryan Zirkel
"That hub has now moved for me to FriendFeed and for most other people to Twitter or Facebook." Be careful in generalizing, Robert. Perhaps the alpha-geeks that make up your particular audience have moved to these services (I include myself in that group) but remember that that doesn't translate across the whole population. For example, a recent survey indicated that 74% of Canadians were still unaware of Twitter (http://bit.ly/iiWOg).
- Dave Fleet
Fleet: Your comments is a bit weak. Because we know that only a small percentage of Americans are aware of (or actively use) Twitter/FF/etc, perhaps Scoble should have said, 'most other [microblogging] people'. Or 'most other people who are engaged on online discussions.' That 26% of Canadians surveyed are aware of Twitter is probably meaningless, from a statistical standpoint, of what Robert is trying to say.
- Jason Miller
One of my frequent contacts in Israel is named Orly. But I can't imagine how you'd know her.
- Lo
Blogging will always be around. And I really enjoy things like Twitter as a way of finding interesting articles by other like minded individuals. Honestly, to me, the concept that bogs were 'done' made little sense to me.
- Katie Metzelaar
I'm with you on the Friendfeed Helvetica theme. Is blogging back for me? No. It was never in for me, as it's not my primary job function - however Twitter, Friendfeed, and less so Facebook - increasingly have relevance (to both professional and personal life)
- Nick Wade
Long ago (circa 2005-2006) a link from Scobleizer.com or Techcrunch would send thousands of people to my site. I was linked to by both sites in the last month and barely saw a blip - although many came under "direct" and Google which could have been your RSS feed. Nowadays, though, a link from twitter.com/mashable or twitter.com/garyvee can send thousands of readers. That's part of the...
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- Steve Rubel
❝Off topic: it's weird to comment a Scoble's post now: it's like partying in his house while he's away❞
- Jérôme Flipo
Agree. Twitter has re-ignited my desire to blog (although I used to blog racing, but that's here nor there). 140 characters is enough to make the occasional statement, but not enough to share logical, well-conceived thoughts.
- AllisonWagda
What is a SmugMugger? A person who makes cool photos and uploads them to Smugmug. This is Tim Williamson and his photos at http://timwilliamson.smugmug.com -- he loves Smugmug and he makes great images with his Nikon D3.
- Robert Scoble
SmugMug rocks. I can't even begin to imagine why I pollute their servers with my family and outings photos. But I do.
- Nick Wade
Wow I really liked the lighting in those circus photos of Tim Williamson's. Very nifty.
- Katie Metzelaar
How did he get a customized SmugMug page like that? Do I have to pay extra to get that?
- Jesse Stay
I joined Smugmug years ago and was lucky enough to get my first name in the custom URL. Marsha.smugmug.com. I do pay extra for a pro account which let's you customize your profile like MySpace does. I also have the iPhone app to send Smug shots right to a "mobile" album.
- mrsha
Like the Google Map next to the photo. Should we know where Tim is at all times? Interesting technology! Respectfully, Nicholas Chase
- Nicholas Chase
Jesse: he hired a developer to customize it.
- Robert Scoble
Jesse: SmugMug not only gives you the ability to customize via CSS, you can also specify both header and footer HTML and enter JavaScript to be executed at the top and bottom of the page - http://www.smugmug.com/help...
- Ken Sheppardson
David: Do you publish "themes" or is all your work one-off customization?
- Ken Sheppardson
We do all sites as 'custom', so, we don't sell Themes or anything like that. If you'd like some more info (incl. a 50% off SmugMug coupon!), feel free to contact me here: http://www.smugization.com/
- David Wolf
Most businesses around the world don't know how to use Twitter and Facebook.
- Robert Scoble
isn't there a bakery somewhere that tweets when the fresh bread comes out of the oven?
- Capn' One Eye - adrift
I like it when companies have people online tweeting. There are a lot of positive stories on the Consumerist web site about experiences using twitter to get help from businesses.
- RobinDotNet
Viv: threadless is a great example, thanks for the reminder.
- Robert Scoble
metageoff: URL? I'd love that example.
- Robert Scoble
It is like searching for people using adwords and talking directly to that person NOW
- Matthew Hillis
Advice, if you're on Twitter, and you are a brand Respond to your @ replies. It looks selfish and like you don't care if you don't.
- Dan Harbison
A client, OrangeSoda uses it to track happy and unhappy customers and people that might buy their product.
- Jonathan Bacon
Just the fact that the Consumerist keeps printing the stories (I get their RSS feed) makes people think that's going to work, so I don't see how it can not benefit a company to be on twitter and/or FF. (Unless they're annoying, but don't get me started on the Lands' End e-mail overuse).
- RobinDotNet
The same client uses Twitter to build credibility in the industry for recruiting.
- Jonathan Bacon
Sweet Leaf Tea is using Twitter/Facebook to provide customer service, let people know about discount promotions, notify certain areas of events they'll be giving product away. Now I'm helping them produce a slew of rich media content we'll be using to showcase their product, people & fans at events & we'll be using T/F to be the primary promotion point for it.
- Lyn Graft
Sorry, but marketing people of "the old" don't belong in the new. Their tactics are unchanged, un-evolved, and will provide little to no value to Twitter, the now, or FriendFeed. Thankfully I don't have to pollute my timeline with their nonsense. Maybe that's short-minded, but my target subscription base is innovation, technology, and tomorrow. Rarely does it include "Marketers"
- Enrique Gutierrez
In PR I use it for keeping up on reporters (aka Robert Scoble) and finding out about opportunities for clients. Excellent tool.
- Jonathan Bacon
Robin- I totally want to hear about Land's End email abuse!
- anna sauce
When Ashton Kutcher was racing to a million, one of the digital billboard companies threw up free ads for him. I think this is going to be one of the most effective ways to get a now message out. Because they can update the billboards by throwing a switch, it allows companies to respond to whatever the hot topic of the day is. Even if only a few people see the billboard, because it will end up on twitter and what not, the innerweb will still see it.
- Davis Freeberg
bakery: I seem to have been mislead - don't see any "come and get it!" announcements in that twitter stream
- Capn' One Eye - adrift
guess anything or any business that evokes some kind of emotion ought to be on FF, FB or Twitter
- viv j
Enrique - but new or old Mkgt is about forming the relationship with the consumer - it's just faster now.
- Jeff Bishop
anna -- I signed up to get marketing e-mails from Lands' End (rare for me), and I get like 10 a week. Every day all the time. My friends complain abou the same thing. But you hate to unsign up because they have those free-shipping offers all the time, and sometimes you DO want to order something.
- RobinDotNet
The interesting thing is that "now" marketing is more about a long-term strategy than instant "bang for the buck". You've got to put yourself out there for a good long while and have unique and genuine interaction before anything "big" ever happens. Get involved, but with a long-term view.
- Inside Alaska
I'm all for people trying to learn to do things differently.
- metalerik
Being able to connect directly with your customer. Give invites to or announcing special events via twitter. Giving your business a "social face". Why just today I got an invite to Google Voice (well I'm still waiting), because I follow the Google Team on twitter, and they (out of the goodness of their heart) offered to invite all their followers. I think it strengthens your brand by...
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- Wilfredo Guerrero
If you want a lesson in how not to do it, check this. Habitat spammed Twitter with voucher offers etc that incorporated iran election # tags. Egregious.http://news.bbc.co.uk/1...
- Mark Littlewood
Oh, and don't treat it like another marketing project. Just share things that are cool or interesting about your business. If you're genuine, and the things you share 'really are' cool or interesting, people will catch on and spread the message.
- Inside Alaska
Dave- can I quote you on that? I will write a blog post- I do "adventures in email marketing" and always on the lookout for folks' experiences. http://www.banane.com/workblog
- anna sauce
The great thing about the real-time web is that it makes people attention to what is going on with your account. Think "Blue Light Special", but instead of having to be IN your store, they just have to be on the internet.....
- Steve Lynch
from twhirl
Jeff, yes -it's all about connecting to the customer - but how the "old" will go about it will typically include legal filtering, PR loops, spin, etc, and lack the genuine interaction Social Media actually requires to make it work the way it should. Even when it is done the "right way" Marketers will just copy what's already been done in hopes to mimic results of the people who innovated. Creates a meaningless Twitter/FF existence.
- Enrique Gutierrez
For marketing, it is just like all the basic social media laws: be honest, be transparent, be interesting, be creative
- anna sauce
One of the biggest issues I've seen with marketers embracing social media: losing the control of message they had with broadcast media.
- anna sauce
You can't forward the twitter to PR and wait a week for htem to get back to you, regarding an issue with the product. That just doesn't play well. And like Motrin, you can't create an anonymous "mom" (see: transparency)
- anna sauce
Realizing that SM is not like any other channel you've used for mkgt before. If you're not going to have dedicated people to staff it (and not once a week) don't get into it. If you don't do it right - don't bother.
- Jeff Bishop
Example: A cool paper was published, and I share it on FF through a bit.ly link. Then people see it, maybe follow the link to read it; I can then track the number of follow-ups through bit.ly.
- Jason Miller
@Karl - New media channels make these companies appear much smaller than they really are. A sense of intimacy is a huge benefit to any conversation.
- Benson Miller
a customer just tweeted that a certain (software product) feature isn't working great for them
- Alexei Zheglov
Agree with J.D., you have to show them how not to market on social media.
- Dilip Dand
Jeff Barr of Amazon uses products like Tweetdeck to observe real-time conversations about each of the AWS offerings in a separate stream. This has changed the way I consume activity streams.
- Benson Miller
Who is to define "right", the vagueness of the proper way to approach Social Media platforms is at best an underwhelming set of platitudes. Get in and get some rug burn, there is nothing wrong with that.
- Patrick Boegel
I might add: Keep it simple and creative. Don't SPAM your potential customers (followers); That's the fastest way to have them UNFollow you.
- Sean E Brown
If you're a company and you're on twitter, you need to answer your tweets. I tweeted Tweetdeck to ask a question, and they didn't answer. That's just annoying. I think they use it to post new info about Tweetdeck and do marketing. :-P
- RobinDotNet
South Food and Wine Bar (@SouthFWB) letting locals know about new dishes, new wines. Symantec (@netbackup, @enterprisevault, @nortononline, @backupexec, and so on) connecting with customers both happy and unhappy, helping to resolve complaints and letting users know of new articles, releases, and more. I could go on.
- Nick Wade
Illustrate good examples with bad examples, Feedly, as recently as Tuesday provided a direct response, even though I was about to uninstall their product. Once I sort out my mess of an RSS feed list I'll go back to their product. It was a simple @reply that made the difference even though I wasn't an active user. Marketers don't like hearing that people don't like the product they represent, but once they start listening, it changes the dynamic.
- Benjamin Taylor
It was said above, its about relationships. Social media provides another channel to connect and make an impression with people... its part of the communications engine that needs to stay well oiled and tuned.
- Jeff Fishburn
Provide a service AND market a product, if the MTA can do it - NYC subway system now has Twitter alerts by line: @NYC_F_trains, @NYC_2_trains, etc..
- Benjamin Taylor
The interesting dynamic to me, a large brand needs to work a bit harder whereas smaller businesses have a lower threshold for problems. There are tons of examples of crappy executions of mindless quotes streaming from smallish brands on twitter. This behavior is politely ignored, imagine if Microsoft, Google or GE decided to tweet every famous quote in history?
- Patrick Boegel
I'm tired of the famous quote tweets. If someone starts tweeting famous quotes, I unfollow them.
- RobinDotNet
If they want to talk about the famous quotes and discuss ideas around them, that's a different matter. Like Jeff Fishburn said above, it's about relationships.
- RobinDotNet
Hmmmmm - Study: Twitter Drives a Lot of Traffic to Media Sites, but Doesn't Bring a Lot of Customers to Online Retailers http://bit.ly/13JyDE - ReadWriteWeb
- PXLated
A few twitter opportunities include, listening to your customer base- polls, announcements of discounts, new products, giveaways, asking for help and helping others, generally broadening your horizons.
- Donna Boley
I agree that companies need to answer their tweets! And, it's okay to use humor. A local retailer in my town gets a lot of traffic by making silly offers like, "Make me laugh and get 10% off." It makes me want to visit their shop even though I wouldn't ordinarily think to go there. http://twitter.com/merchbot
- Coyote
the simply elegant way for a bizz to get started on twitter is to stream the comments customers are making. Trader Joe's let's their shoppers speak for them. I like how Vetrazzo suggests home and design conferences as events on Facebook.
- Lane Rapp
Dell has had great success marketing over Twitter. It isn't traditional marketing, but when done well it's very effective.
- Keith Bourgoin
Remember this is all about turning business models on their heads. Do all your aftersales first , be helpful, be an ally, be useful first and then hope you've done enough for someone to come and purchase.
- Crispin Heath
Mint.com's a pretty good example in the FS space
- Crispin Heath
There is a lot of arrogance in this thread. Perhaps the old school needs to be better learners and the new school be better teachers.
- Matt Soreco
Please ask them not to respond to every mention of their brand on Twitter. I don't always want to be asked "Can I help?" when I moan about something's poor performance. You can't own the conversation like that.
- Ian Betteridge
Commenting on posts can be a surprise, and it helps to have professional feedback.
- Mark Essel
Brilliant post. This is a huge problem, how can a company engage people without using robots? Ultimately, they need a transparent culture (eg. Quicken Loans.) That way the employees can respond on behalf of the company.
- Greg
I'm from Chicago, I found Leo on a podcast and have been following him since!
- Mark Williamson
from BuddyFeed
I meet people online that I find interesting and follow them like Robert Scoble.
- Randy Allen Bishop
Show them @habitatUK as a counter example
- 77Agency
Thanks for the Tiny Prints plug @scobleizer! somehow I missed the conversation yesterday. Threads like this are very useful to us to help mature our social media strategy. Lots of great examples.
- Rick Bucich
http://adcause.com of course. I hope to demo it for you someday soon in half moon bay over some beers at the fire pit ;)
- Andy A.
my involvement with #areallygoodejob has brought some great opportunities for me all the way off in Germany--surprising for me is that twitter has been the key driver for traffic and leads for me (for employment options in Germany).
- Andrea Schmitz
yes - no decent young company I've worked for shared their business model/s before actually starting it/them. That doesn't work really well. Perhaps BNET forgot the story of Google. There's plenty of a google-esque comparison in Twitter's rise. Makes sense that @ev and @biz tweet about being at Google from time to time.
- Nick Wade
How to tell who the good guys are, by Andrew Sullivan. "They're the ones who sometimes rescue a beleaguered riot policeman." Great point! RT @rizzn - http://andrewsullivan.theatlantic.com/the_dai...
To be honest, I frequently forget to look at both sides of the equation during periods of violence.
- Bob Blunk
Bob: A good thought - I wonder how many of those riot police really would rather be on the other side?
- Alex Hellstrom
he could be performing a judo hip throw. video is probably needed to verify the picture.
- sɹǝɥʇɐǝɟʞɔɐןq
@Alex i wondered about the same thing. They are in a profession where most of the times they have to probably go against their choice to perform their duty. Not an easy task i must say.
- Bhowmik Shah
Coming from the tail end of the hippie generation I suppose causes me to seek out the other side, especially in times of violence, I'm loving this pic, and what wre seeing from younger generations in Iran.
- jcunwired
They're both Iranians: brothers, countrymen. I'd love to see the greens prevail, but I hope the violence doesn't last.
- Chris Baskind
Is still Love making the world going round?
- Bita
i would love to see this image travel through the media.
- MikeAmundsen
I saw the previous images of this scene and was trying to figure out if he WAS helping or not.
- Kreg Steppe
Police in Iran charged at protesters using their motorbikes, in a bid to break up a street rally. One policeman crashed his bike during the charge and was helped to safety by protesters. An Italian journalist caught the incident on his mobile phone. Video courtesy of Corriere della Sera TV @ http://news.bbc.co.uk/2...
- Chris Zlatis
Keep up the great job Robert, you are helping to report what is going on better than our own state run media.
- Russ Jackson
Now this is an amazing photograph, serving as a great reminder that humanity is capable at once of both terrible and great things. I hope it is one of assistance, much as that very moving video above showed.
- Nick Wade
the video is great, too. shows that, even at crazy times, there are good-hearted people acting to protect anyone in need. i wonder how often this has been happening over the last few days.
- MikeAmundsen
Look, has everybody forgotten that CNN operates in an American context? Twitter is global. #CNNfail is inevitable, it always has been. If you want international news, read the Financial Times, read The Economist, look at the Freakonomics blogs, and increasingly turn to real-time sources (although they are in their infancy).
- Nick Wade
Both CNN & Fox suck these days. They care more about pushing some BS political agenda than actual news reporting.
- Thunderwing
from twhirl
Thunderwing: many people think they've sucked for a long time. Real-time sources like Twitter are bringing the rest of the world to a doorstep that formerly had no such view. It's a fact that Twitter is also full of crap, as it is in it's infancy, but perhaps that leaves the door open for improvements, a partner ecosystem that mines the good stuff for a given niche in each case, and so on. I think this is some of what Scobleiser and others are on about.
- Nick Wade
@Nick, seriously. Did we all wake up and somehow the world as we know it no longer exists?
- Patricia
CNN has never provided a world view. It is a distinctly Americanized filter. And while NPR is far from perfect and balanced, comparing Twitter to NPR in terms of the global perspective it *can* provide is far more accurate. I thought CNN performed precisely as expected given the mainstream culture that permeates a traditional news organization today.
- Ken Camp
Citizen journalism vs journalism. Why can't both co-exist w/out bashing the other?
- Mona Nomura
Ken; exactly. Mona; I reckon they can.
- Nick Wade
Abby - I agree, but at 56 I accept that I've been fed a blinkered world view my entire lifetime. The only way to get a comprehensive and balanced view is to go get it yourself from whatever sources exist. American media cannot and will not ever deliver that.
- Ken Camp
Ken, that's the only way you're ever going to get the info you want, or need. We've all been raised to trust organizations to go out and get the news for us. Now people can search, filter and repost in ways that we ( I'm 54 ) never could before. Mainstream News is addictive, and slightly euphoric. The images I'm getting from Iran aren't from agencies, their from people. I set the parameters now. ( that sounds so vain ). Any way.. http://friendfeed.com/news-ch...
- Wallace
Wallace - Great points all. Our culture in the US has socialized us to be spoon fed information that's filtered. We've always had to research for ourselves to get the full story. Too many of us don't make the effort to do that, but today's tools make that both more practical and easier. I'm 56 and find my hunger for details and the real story is far greater now than when I was a boy. I...
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- Ken Camp
If you rely on one "news" service, then you are living in the dark. The only problem with Twitter is you can't really confirm who a person is, or what they are reporting. It's very easy to fake and spoof, and don't be surprised that state-run intelligence are posting fake tweets.
- Spencer
I don't know about CNN Domestic, but CNN International appears to have been doing a lot of Iran election coverage without it turning into a 24/7 focus. (I am hoping the Tehran bureau is getting some sleep when I'm not hearing Christiane Amanpour or seeing footage of massing people...)
- Starshadow Rivaulx
I recall seeing this and being astonished when it first aired. Man, that was so long ago - all we had then was blogs. Musta been like, 2006. :D
- Nick Wade
Yep because it hac a great platform for conversation.
- Madhav Tripathi
Madhav is right. See Scobleiser's feed for a list of conversations beginning last night about Twitter, on FF. Twitter has the brand caché and the mojo. FF has the filters and conversations. Let's see Twitter bring those together.
- Nick Wade
BTW, Facebook is more than capable of holding these conversations. It just seems nobody cares to over there (if you're too busy playing Mafia Wars or looking at college party photos, then it's not really a surprise)
- Nick Wade