Reaction to Yelp Review A friend of mine runs a Espresso Bar and we jokingly call him the Coffee Nazi, named for Seinfeld's Soup Nazi. He's been voted one of the top 3 espresso places in Amsterdam and has a high rating on TripAdvisor. His idea, and mine, is that you should aim give people good coffee and a great experience. And when you fail, which can happen, you ensure that they get get good coffee and a great experience. His idea, and mine, is that you should aim give people good coffee and a great experience. And when you fail, which can happen, you ensure that they get get good coffee and a great experience. This is why he's often annoyed at people who complain about something online rather than in person. He will always give people a replacement if there is anything wrong, yet some people would prefer to complain online rather than request the quality they want. He has also on occasion given people their money back, taken their coffee and asked them not to comeback - usually... - Daniel W. Crompton