I love this post and the idea of "social business design" and what social technology really provides for businesses... http://darmano.typepad.com/logic_e...
Blogging is social media and by the way, it's not dead... I'm in complete agreement with @copyblogger's latest post http://www.copyblogger.com/blogs-s...
If you think your audience/customers don't have power, think again, United Airlines figured it out a little too late. http://www.marketingpilgrim.com/2009...
"Great look at Retaggr Danny, this thing definitely has promise, I'm going to dive into it this weekend :-) Anything to help manage all the social identities! :-)"
- Maria Reyes-McDavis
"This is such good advice, particularly the examples provided. People/businesses need to realize that crisis happen at a moment's notice, you're either prepared or not -- and in the social web it's either going to get better or worse very quickly. Good stuff :-)"
- Maria Reyes-McDavis
No news here, but @briansolis has a great look at Forrester's 5 year marketing spending forecast... http://www.briansolis.com/2009...
"This is such a great post, super reality check on this term "engagement" that so-called social media experts keep toting around! When you take real action, around valuable content in social media, you start the process of getting your audience to take action that actually leads to your social media efforts paying off! Great stuff, as usual John :-)"
- Maria Reyes-McDavis
"This is such a great post for everyone, beyond small business owners. How we respond to problems (and enable our team to respond) will determine the level of problems we are able to overcome. Great stuff!"
- Maria Reyes-McDavis